Problems With The Cd-Rom Or Dvd-Rom Drive - Toshiba 8000 User Manual

The modem is on, configured properly, and still won't
transmit or receive data.
Make sure the line has a dial tone. Connect a telephone handset to
the line to check this.
The other system may be busy or off line. Try making a test
transmission to someone else.

Problems with the CD-ROM or DVD-ROM drive

You cannot access a disc in the drive.
Make sure the tray which holds the CD-ROM or DVD-ROM is
closed properly. Press gently until it clicks into place.
Open the tray and remove the disc. Make sure the tray is clean.
Any dirt or foreign object can interfere with the laser beam.
Examine the disc to see if it is dirty. If necessary, wipe it with a
clean cloth dipped in water or a neutral cleaner.
Replace the disc in the tray. Make sure that the disc is lying flat,
label side uppermost. Close the tray carefully, making sure it has
shut completely.
You press the CD-ROM or DVD-ROM eject button, but the
CD-ROM or DVD-ROM tray doesn't slide out.
Make sure the computer is connected to a power source and
turned on. The CD-ROM or DVD-ROM drive eject mechanism
requires power to operate.
If you need to remove a disc and cannot turn on the computer (for
example, if the battery is completely discharged), use a narrow
object, such as a straightened paper clip to press the manual eject
button. This button is in the small hole next to the CD-ROM or
DVD-ROM eject button on the face of the CD-ROM or DVD-
ROM drawer.
Troubleshooting Guide
Fixing device-related problems
Part I: Getting to Know Your Computer
127