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messages. The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the
POST error-message charts in your hardware documentation. If you do not receive
a POST error code, but suspect a hardware problem, refer to the troubleshooting
information in your hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.
Getting customer support and service
Purchasing an IBM PC hardware product entitles you to standard help and support
during the warranty period. If you need additional support and services, a wide
variety of extended services are available for purchase that address almost any
need.
Using the World Wide Web
On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support. The address for
the IBM Personal Computing home page is:
You can find support information for your IBM products, including supported options,
on the IBM Personal Computing Support page at:
If you select Profile from the support page, you can create a customized support
page that is specific to your hardware, complete with Frequently Asked Questions,
Parts Information, Technical Hints and Tips, and Downloadable Files. You will have
the information you need, all in one place. In addition, you can choose to receive
e-mail notifications whenever new information becomes available about your
registered products. You also can access online support forums, which are
community sites monitored by IBM support staff.
For information about specific Personal Computer products, visit the following
pages:
You can select a country-specific Web site from these pages.
Using electronic support services
If you have a modem, you can get help from several popular services. Online
information services provide assistance through question-and-answer message
areas, live chat rooms, searchable databases, and more.
http://www.ibm.com/pc
http://www.ibm.com/pc/support
http://www.ibm.com/pc/us/intellistation
http://www.ibm.com/pc/us/ibmpc
http://www.ibm.com/pc/us/netfinity
http://www.ibm.com/pc/us/thinkpad
http://www.ibm.com/pc/us/accessories
http://www.direct.ibm.com/content/home/en_US/aptiva
Chapter 10. Getting help, service, and information
73
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