Symptom: Can't Get Pc To Output 4K @ 24/30/60 Hz; Symptom: Can't Select Ops Or Hdmi 1 - Planar UltraRes X Series User Manual

33.3 Symptom: Can't Get PC to Output 4K @ 24/30/60 Hz

Possible Cause
The connector overmold is too large, which can cause the pins not to contact properly on some
cards.
Solution
If using DisplayPort, make sure the connector overmold isn't too large.
Overmold is
within
specification

33.4 Symptom: Can't Select OPS or HDMI 1

Solution
The OPS and HDMI sources cannot be viewed at the same time. If your Multi-Source View
setting is not Single, and you select OPS in a zone, any zones that are showing HDMI 1 will
automatically change to OPS. Conversely, if you select HDMI 1 in a zone, any zones that are
currently showing OPS will automatically change to HDMI 1.
Planar UltraRes X Series User Manual
020-1396-00A
103
Overmold
is too wide
Page | 103