AT&T SYSTEM 25 Manual page 144

This feature allows the attendant to hold calls while attending to other matters and then pick
them back up. After putting a call on hold, the handset can be hung up without losing the
call.
When a call is placed on hold at a SLAC, the system is signaled that the console is available
to receive another call; if there are any calls waiting in the queue, the system will send the
next one as soon as the current call is placed on hold.
If a SLAC attendant does not return to a held call within a preset time interval, there will
be a visible change in the wink rate and, if administered, an audible tone. After a second
timed reminder is sent, the system will either continue to send reminders or cause the call
to start ringing again as an incoming call at the LOOP button where it is held. This option
is controlled by the System Administrator.
Automatic Hold
This feature applies to Switched Loop Attendant Consoles only.
The System Administrator assigns either Automatic Hold or Automatic Release to the SLAC.
With the Automatic Hold feature, a call is put on hold automatically when another loop is
selected by pressing LOOP, FLEX DSS, FACILITY, or AUTO ICOM. With Automatic
Release, a call is released or lost when another loop is selected without first pressing HOLD.
DTAC and SLAC
Using the Hold Feature
Press
The light next to the button of the held call winks.
You can handle other matters without disconnecting the line.
To return to the held call, press the button next to the winking light.
If necessary, lift the handset.
Continue your conversation.
Hold
.
[HOLD]
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