Problems With The Wan; Table 127 Troubleshooting The Wan - ZyXEL Communications Network Device P-2602 User Manual

P-2602H(W)(L)-DxA Series User's Guide

27.3 Problems with the WAN

Table 127 Troubleshooting the WAN

PROBLEM
The DSL light is
off.
I cannot get a
WAN IP address
from the ISP. (The
INTERNET light is
red.)
I cannot access
the Internet.
The Internet
connection
disconnects.
320
CORRECTIVE ACTION
Check the telephone wire and connections between the ZyXEL Device DSL port
and the wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
Reset your DSL line to reinitialize your link to the DSLAM. For details, refer to
Section 26.2 on page 315.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct case). Refer to
Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer
to Section 7.5 on page 98.
Contact your ISP.
Section 7.5 on page
Chapter 7 on page 93.
Chapter 27 Troubleshooting
98.