Chapter 17 Troubleshooting; Problems Starting Up The Prestige 1600; Problems With The Xdsl Port; Problems With The Wan Port - ZyXEL Communications Prestige 1600 Configuration Manual

17.1

Problems Starting Up the Prestige 1600

Table 17-1 Troubleshooting the Start-Up of your Prestige 1600

Troubleshooting
None of the LEDs
are on when you
power on the
Prestige 1600.
Cannot access the
Prestige 1600 via
the console port.
17.2

Problems With the xDSL Port

Troubleshooting
Cannot connect to
the xDSL Client
17.3

Problems with the WAN Port

Troubleshooting
Cannot connect to
WAN device.
Troubleshooting
Check the connection between the power cord and
your Prestige 1600.
If the error persists you may have a hardware
problem. In this case you should contact technical
support.
Check to see if the Prestige 1600 is connected to
your computer's serial port.
Check to see if the
communications
program is configured
correctly. The
communications
software should be
configured as
mentioned here.

Table 17-2 Troubleshooting an xDSL Port Connection

Check Menu 24.1 to verify the line status. If it
indicates [down], then refer to the section on the
line problems.

Table 17-3 Troubleshooting the WAN Port Connection

Check if the WAN port is connected to an external
WAN device.
Check if the power of the external WAN device is
turned on.
Prestige 1600 Universal Access Concentrator
Troubleshooting
Corrective Action
VT100 terminal emulation
9600 Baud
No parity, 8 Data bits, 1
Stop bit
Flow Control set to None
Corrective Action
Corrective Action
Chapter 17
17-1