Using The Intercom; Placing A Call On Or Off Hold; Redialing And Checking Missed Calls - ShoreTel 530 User Manual

1 ShoreTel IP Phone 530/560/560g

Using the Intercom

The Intercom function allows you to connect with another party without ringing the party through a call
line. Both you and the recipient must be using a ShoreTel IP phone and have permission to use this
feature (set by your system administrator). To intercom another party:
Press

Dial the party's extension, or press the custom key associated with the extension.

Press the Intcom soft key.

To end the call, press the HangUp soft key.

You can dial the recipient's number on the keypad, then press the Intcom soft key; press the
HangUp soft key to hang up.
Note
An intercom call overrides all other Availability states on the dialed extension. This allows you to
intercom a user whose phone is forward always to voice mail.

Placing a Call On or Off Hold

To place a call on hold, press the Hold button
ShoreTel 560/560g phone, the custom key blinks green, at which point you can safely place the
handset on hook (or press the speaker or headset button) without ending the call. To take the call off
hold, press the custom key with the blinking green LED, or press the Hold button
If you are not on another call while a call is on hold, you will hear a reminder ring in 15 seconds and at
one-minute intervals after that. If you have received several calls, you will receive a reminder ring for
the call that has been on hold the longest.
If you have multiple calls on hold, you can press the green blinking LED associated with the call that
has been placed on hold to answer that call. Note that the LED associated with an active call will light
solid green, while calls that have been placed on hold will blink.

Redialing and Checking Missed Calls

You can use the Redial function to dial not only the last number you called, but the last several calls
you made and received, including those you missed (denoted by the
information appears directly above the soft keys for the selected call. To redial a call:
Press

16 User Guide
Inte rcom
.
or
Redial
. Press it again to dial the last number you called (see below).
or
Hold
, or press the call's custom key, if available. On the
ShoreTel IP Phone 530/560/560g

Using the Intercom

again.
Hold
icon). The date and time