Whisper Page; Picking Up The Night Bell - ShoreTel 530 User Manual

1 ShoreTel IP Phone 530/560/560g
When you put a call that has come in to the monitored extension on hold, the call is parked on the
owner's phone, so that either of you may pick up the call again.
The system administrator can configure your monitored extensions to deliver Caller ID on inbound call,
display Caller ID on active calls, turn on, turn off or delay the ringing on inbound calls.

Whisper Page

With the appropriate permissions (set by your system administrator for both your phone and the target
phone), the Whisper Page feature lets you break into an active call in order to speak with an internal
user. This occurs without the remote caller hearing the interruption and without you hearing the remote
caller.
To issue a Whisper Page to another user who is on a call, dial
user. Note that the recipient must be on an IP110, IP210, IP212k, IP230, IP530 or IP560/560g
handset. If a Whisper Page call is sent to any other phone (e.g., IP100, SoftPhone, or analog phone)
the call will appear as a second incoming call.
Note
If you use the Whisper Page feature often, you should have your system administrator configure a
custom key to provide one-button Whisper Page operation. See
on page 26 for more information.

Picking Up the Night Bell

A night bell, when activated by your system administrator, allows calls to route to an extension that will
ring on an overhead speaker. This feature can be convenient for off-hours when a caller needs to
speak with anyone at a site.
If you have access to the night bell function (set by your system administrator), dial
answer the call at your site.
If you hear an error tone when you try to pick up the night bell, the night bell may not be configured at
your site or you may not have the necessary permissions. Contact your system administrator if this
occurs.
Note
If you use the Night Bell feature often, you should have your system administrator configure a custom
key to provide one-button Night Bell operation. See
for more information.
ShoreTel IP Phone 530/560/560g
, plus the extension of that
Programming Your Custom Buttons
Programming Your Custom Buttons
Whisper Page
to
on page 26
User Guide 37