Shared Call Appearance Inbound And Outbound Calls - ShoreTel 530 User Manual

1 ShoreTel IP Phone 530/560/560g
Programmable Buttons
Executives and Assistant users access aBCAs and the hotline circuit from the ShoreTel Connect client
or ShorePhones through programmable buttons configured for Bridged Call Appearances. Buttons for
Executive Extensions are not configurable as Call Appearances.

Shared Call Appearance Inbound and Outbound Calls

Inbound Calls
The following scenario describes a typical process of receiving calls for an executive by an assistant
through Shared Call Appearances.
The inbound call flashes an aBCA indicator on the assistant's and executive's calling devices –

ShorePhone or ShoreTel Connect client.The executive can answer the call at this time and
eliminate the assistant's role.
The assistant user answers the call that is flashing on the aBCA button and determines the caller's

name and purpose
The assistant user places the call on hold.

Note
Executive call timer gets reset if Executive puts call on hold.
The assistant user presses the hotline button to call the executive.

The assistant user advises the executive of the call in progress and provides instructions on

picking up the call.
The executive picks up the held call by pressing the aBCA button, as instructed by the assistant.

Note
Internal users calling executive will see aBCA's number called party ID while the call is ringing and
actual executive number after the call is connected.
Outbound Calls
The following scenario describes a typical process of setting up a call for an executive by an assistant
through Shared Call Appearance.
The assistant user accesses an aBCA associated with the executive extension by pressing an

appropriate IP Phone or ShoreTel Connect client button.
Note
The called party will see the executive's bBCA or the assistant's aBCA's caller ID based on the BCA
Caller ID registry setting.
ShoreTel IP Phone 530/560/560g
Shared Call Appearance Inbound and Outbound Calls
User Guide 35