Shared Call Appearence - ShoreTel 530 User Manual

1 ShoreTel IP Phone 530/560/560g
Enter the *22 code, followed by the number of the target extension.

ShoreTel phones display softkey options while a Silent Monitor option is active. The following figure
displays the ShorePhone 560 Telephone User Interface for a user that initiated a Silent Coach session.
Softkey options available to the Silent Coach initiator:
SilMon: Transitions the session into a Silent Monitor session

Barge: Transitions the session into a Barge In call.

Show: Displays all call participants in the Telephone User Interface.

Softkey options available to the Silent Coach recipient:
Consul: Places the active call on hold and establishes a two-way voice path between with the

Silent Coach initiator.
While the recipient consults with the initiator, soft key options include:
Resume: Restarts the recipient's original call.

Show: Displays all call participants.

HangUp: Terminates the call.

Show: Displays all call participants in the Telephone User Interface.

Hangup: Terminates the Silent Monitor session.


Shared Call Appearence

Shared Call Appearance is a ShoreTel client feature that establishes common Bridged Call
Appearance between a user (executive) and at least one other user (assistant). A Shared Call
Appearance is typically established to allow one or more assistants to manage inbound calls and
initiate outbound calls for an executive.
34 User Guide
Shared Call Appearence
ShoreTel IP Phone 530/560/560g