Answering Calls - ShoreTel 530 User Manual

1 ShoreTel IP Phone 530/560/560g
To end a call, press the Headset button
The figure below shows the information that appears on your ShoreTel 560/560g IP phone when an
outbound call is placed. Note that the soft key functions at the bottom of the window are different from
those that appear when the phone is idle – they now allow you to park the call or hang up.
Outgoing call: ShoreTel 560/560g
Call Call
recipient's recipient's
extension name

Answering Calls

Ring tones, the blinking Incoming Call Icon, and the flashing red LED light in the top right-most corner
of your phone all identify an incoming call on your phone. A double ring signals an internal call, while a
single ring signals an external call. On ShoreTel 560/560g phones, the call key also blinks green.
If the information is available, the caller's name, number, and the incoming call icon appear on your
display, as shown in the figure below. (The caller's name may be abbreviated to fit on one line.)
Trunk information
This will be the DNIS
(if applicable).
Otherwise, it is the
trunk group name and
trunk name.
1.
ShoreTel IP Phone 530/560/560g
Soft key
functions
Soft key
Call duration
functions
This behavior does not occur with IP530 phones, which lack LEDs in the custom keys.
again.
Duration
of call
Incoming
call icon
Caller's name or
phone number
Caller's
extension
Dialed
Workgroup
name.

Answering Calls

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