Using The Intercom; Placing A Call On Or Off Hold - ShoreTel 565g User Manual

1 ShoreTel IP Phone 565g
Dial the number and press the Conslt soft key to speak with the recipient before ringing him or her
into the conference call. After consultation, press the Yes soft key to complete the conference call,
or press the Cancel soft key to return to the original two-party call.
Repeat to add additional parties.

With the appropriate permissions (set by your system administrator), you can conference up to six
parties into a single call.
After a conference is established, you can use the Show soft key to display all conferenced parties. If
you wish to disconnect a party, scroll to the party's entry and press the Drop soft key.

Using the Intercom

The Intercom function allows you to connect with another party without ringing the party through a call
line. Both you and the recipient must be using a ShoreTel IP phone and have permission to use this
feature (set by your system administrator). To intercom another party:
Press

Dial the party's extension, or press the custom key associated with the extension.

Press the Intcom soft key.

To end the call, press the HangUp soft key.

You can dial the recipient's number on the keypad, then press the Intcom soft key; press the
HangUp soft key to hang up.
Note
An intercom call overrides all other Availability states on the dialed extension. This allows you to
intercom a user whose phone is forward always to voice mail.

Placing a Call On or Off Hold

To place a call on hold, press the Hold button
ShoreTel 565g phone, the custom key blinks orange, at which point you can safely place the handset
on hook (or press the speaker or headset button) without ending the call. To take the call off hold,
press the custom key with the blinking LED, or press the Hold button
If you are not on another call while a call is on hold, you will hear a reminder ring in 15 seconds and at
one-minute intervals after that. If you have received several calls, you will receive a reminder ring for
the call that has been on hold the longest.
ShoreTel IP Phone 565g
or
Inte rcom
.
or
Hold
, or press the call's custom key, if available. On the
Hold
Using the Intercom
again.
User Guide 17