Answering Calls; Answering Call Waiting; Picking Up The Night Bell; Interacting With Calls - ShoreTel 210 User Manual

Answering Calls

Ring tones and the flashing red LED light in the top right corner of your
phone identify an incoming call on your phone.
If the information is available, the caller' s name and number appear on your
display.
To answer the call, lift the handset or press
Adjusting the Ring and Listening Volume
Pressing and on the Volume button adjusts:
The volume of your phone' s ring while the handset is on hook and the
•
speakerphone is off. By pressing
volume off.
The listening volume while the handset is off hook, or the speakerphone
•
is on.

Answering Call Waiting

With the appropriate permissions (set by your administrator), you can receive
up to 16 incoming calls at once by repeatedly pressing
narrow the number of incoming calls you want to receive using Personal Call
Manager.
If you receive an incoming call while you are on another line, you'll hear a
beep on the call. To answer the incoming call and put the current call on hold,
press Hold . Repeat to return to the previous call or to move to the next
incoming call.

Picking Up the Night Bell

A night bell, when activated by your administrator, allows calls to route to an
extension that will ring on an overhead speaker. This feature can be
convenient for off-hours when a caller needs to speak with anyone at a site.
If you have access to the night bell function (set by your administrator), dial
to answer the call at your site.
If you hear an error tone when you try to pick up the night bell, the night bell
may not be configured at your site or you may not have the necessary
permissions. Contact your administrator.

Interacting with Calls

Muting a Call

To mute a call so the caller doesn't hear you, press
Mute button lights red when mute is active.
.
repeatedly, you can turn the ringer
Hold . You can then
. The LED on the
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