Troubleshoot Audio And Echo Issues; Bluetooth Headset; Recording Issues And Solutions - Polycom VVX 201 Series User Manual

Troubleshoot Audio and Echo Issues

In some cases when you are using your headset during a call, your contacts may experience audio or
echo issues, such as feedback of your voice or of their own voice. If your contacts hear an echo during a
call when using your headset, you need to enable echo cancellation on your phone.
Procedure
1. Navigate to Settings >Basic > Preferences > Headset > Echo Cancellation.
2. Select Enabled.
Related Links
Use Your Headset for All Calls

Bluetooth Headset

If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to
common problems.
Common Bluetooth Headset Issues and Solutions
Issue
The Bluetooth settings do not display on my phone
My headset doesn't pair automatically.
Related Links
Enable Bluetooth and Connect a Headset

Recording Issues and Solutions

If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Common Recording Issues and Solutions
Issue
Polycom, Inc.
on page 119
Corrective Action
Do one of the following:
•
•
If your headset is an older model, you may need to
enter a password before the headset can pair with your
phone. Refer to your headset documentation for more
information.
on page 121
Corrective Action
Check with your system administrator to see if the
Bluetooth feature is enabled on your phone.
Make sure the Bluetooth Radio setting is on.
Troubleshooting
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