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Syn248 Installation and Configuration Guide
WebUI reverts to Log-in page after clicking a navigation link.
Probable Cause
The browser is not checking
for newer versions of pages.
Changes made to System Configuration from the WebUI are not saved.
Probable Cause
The device whose IP address
you used to log in to the
WebUI failed to synchronize
with the system. The WebUI
displays "Unable to save data
at this time. Please re-enter
and try again."
More than one person is
using the WebUI to change
System Configuration at the
same time.
each page to confirm the
changes.
Prompt created for Auto Attendant menu or Hold Announcement is not saved.
Probable Cause
You must hang up the
extension before saving the
recording.
Troubleshooting
Corrective Action
Corrective Action
must be clicked on
Corrective Action
Ensure that your Internet browser is working
normally. It may not be automatically caching
pages. For example, in Internet Explorer 7, click
Tools –> Internet Options. Then under
Browsing history, click Settings. Under Check
for newer versions of stored pages, select
Automatically.
Check the device status in the footer of the
WebUI page. If the status reads "Synch Failed,"
see
"Reintroducing a Deskset Into the System" on
page
88.
Make sure only one person at a time logs on as
the administrator.
Click
on each page to confirm the
changes.
After recording a prompt for an Auto Attendant
menu or for the Hold Announcement, hang up the
extension before clicking
WebUI.
98
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Troubleshooting
