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Syn248 Installation and Configuration Guide
To customize a menu:
1. Click System Settings, then Auto Attendant. The Day Menu appears.
2. Click
Prompts screen appears. See
3. Set Enable Direct Dial. Enabling Direct Dial allows callers to directly dial extensions
by entering an extension number after reaching the Auto Attendant.
4. Select Enable Operator. Enabling the operator allows callers to press zero (0) to
reach the operator. (The default operator extension is 200.) When Enable Operator
is On, callers cannot press 0 for other actions.
System Configuration
to record a menu voice prompt. The Auto Attendant Voice
"Auto Attendant Voice Prompts" on page
If you assign dial key values that are the same as the first digit of any
extension (2, for example), callers will be unable to directly dial those
extensions. Instead, they will be connected to the menu action associated
with that key value.
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36.
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Troubleshooting
