Lenovo ThinkAgile VX7820 User Manual page 266

8. Run the diagnostics tests for the hard disk drives. When you start a server and press F1, the Lenovo
XClarity Provisioning Manager Lite interface is displayed by default. You can perform hard drive
diagnostics from this interface. From the Diagnostic page, click Run Diagnostic ➙ HDD test.
Based on those tests:
• If the adapter passes the test but the drives are not recognized, replace the backplane signal cable
and run the tests again.
• Replace the backplane.
• If the adapter fails the test, disconnect the backplane signal cable from the adapter and run the tests
again.
• If the adapter fails the test, replace the adapter.
Multiple hard drives fail
Complete the following steps until the problem is solved:
• View the Lenovo XClarity Controller event log for events related to power supplies or vibration issues and
resolve those events.
• Make sure that the device drivers and firmware for the hard disk drive and server are at the latest level
Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is
part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
Multiple hard drives are offline
Complete the following steps until the problem is solved:
• View the Lenovo XClarity Controller event log for events related to power supplies or vibration issues and
resolve those events.
• View the storage subsystem log for events related to the storage subsystem and resolve those events.
A replacement hard disk drive does not rebuild
Complete the following steps until the problem is solved:
1. Make sure that the hard disk drive is recognized by the adapter (the green hard disk drive activity LED is
flashing).
2. Review the SAS/SATA RAID adapter documentation to determine the correct configuration parameters
and settings.
Green hard disk drive activity LED does not represent actual state of associated drive
Complete the following steps until the problem is solved:
1. If the green hard disk drive activity LED does not flash when the drive is in use, run the diagnostics tests
for the hard disk drives. When you start a server and press F1, the Lenovo XClarity Provisioning Manager
Lite interface is displayed by default. You can perform hard drive diagnostics from this interface. From
the Diagnostic page, click Run Diagnostic ➙ HDD test
2. If the drive passes the test, replace the backplane.
3. If the drive fails the test, replace the drive.
Yellow hard disk drive status LED does not represent actual state of associated drive
Complete the following steps until the problem is solved:
1. Turn off the server.
2. Reseat the SAS/SATA adapter.
User Guide for ThinkAgile VX7820 Appliance, ThinkAgile VX 4-Socket 4U Certified Node
256