Partial Copies Of Document Or Photo; Scan Job Was Not Successful - Lexmark MB3442 User Manual

Troubleshoot a problem

Partial copies of document or photo

Action
Step 1
a
Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
b
Copy the document or photo.
Is the document or photo copied correctly?
Step 2
a
Match the paper size setting and the paper loaded in the tray.
b
Copy the document or photo.
Is the document or photo copied correctly?

Scan job was not successful

Action
Step 1
Check the cable connections.
a
Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b
Resend the scan job.
Is the scan job successful?
Step 2
Check the file you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
Step 3
a
Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b
Resend the scan job.
Is the scan job successful?
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
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