Lexmark 231 User Manual
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Lexmark 231 User Manual

Lexmark all in one printer user's guide
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Lexmark X264dn, X363dn, X364dn,
and X364dw
User's Guide
August 2011
www.lexmark.com
Machine type(s):
7013
Model(s):
231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2

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Summary of Contents for Lexmark 231

  • Page 1 Lexmark X264dn, X363dn, X364dn, and X364dw User's Guide August 2011 www.lexmark.com Machine type(s): 7013 Model(s): 231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2...

  • Page 2: Table Of Contents

    Contents Contents Safety information...6 Learning about the printer...8 Thank you for choosing this printer!...8 Finding information about the printer...8 Selecting a location for the printer...9 Printer configurations...10 Basic functions of the scanner...13 Understanding the ADF and scanner glass...14 Understanding the printer control panel...15 Additional printer setup...19 Installing internal options...19 Installing hardware options...21...
  • Page 3 Contents Paper and specialty media guidelines...53 Paper guidelines...53 Storing paper...55 Supported paper sizes, types, and weights...56 Printing...59 Printing a document...59 Printing from a flash drive...59 Printing on both sides of the paper (duplexing)...61 Printing specialty documents...61 Printing information pages...65 Canceling a print job...66 Copying...68 Making copies...68 Copying photos...69...
  • Page 4 Contents Improving fax quality...102 Scanning to a computer or flash drive...103 Scanning to a computer...103 Scanning to a flash drive...104 Understanding the Scan Center features...104 Understanding scan profile options...105 Improving scan quality...106 Understanding printer menus...108 Menus list...108 Paper menu...108 Reports menu...115 Network/Ports menu...116 Settings menu...122 Maintaining the printer...146...
  • Page 5 Contents Clearing jams...161 Clearing jams...161 Troubleshooting...176 Solving basic printer problems...176 Printer control panel display is blank or displays only diamonds...176 Understanding printer messages...176 Solving printing problems...187 Solving copy problems...190 Solving scanner problems...192 Solving fax problems...194 Solving option problems...198 Solving paper feed problems...199 Solving print quality problems...200 Embedded Web Server does not open...209 Contacting Customer Support...210...

  • Page 6: Safety Information

    This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
  • Page 7 Safety information CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it. •...

  • Page 8: Learning About The Printer

    • Caring for and maintaining the printer • Troubleshooting and solving problems Find it here Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web site at www.lexmark.com/publications/. Руководство по Setup Instalación Instalação Asennus...

  • Page 9: Selecting A Location For The Printer

    The printer software is located in the printer Program folder or on the desktop, depending on your operating system. Lexmark Support Web site—support.lexmark.com Note: Select your region, and then select your product to view the appropriate support site. Support telephone numbers and hours of operation for...

  • Page 10: Printer Configurations

    Learning about the printer • Allow the following recommended amount of space around the printer for proper ventilation: Rear 305 mm (12 in.) Right side 203 mm (8 in.) Front 203 mm (8 in.) Left side 76 mm (3 in.) 254 mm (10 in.) Printer configurations Basic model...
  • Page 11 Learning about the printer Front door release button Printer control panel Automatic Document Feeder (ADF) System board door Front door Multipurpose feeder door Note: Depending on your printer model, this could be the manual feeder door. Standard 250‑sheet tray (Tray 1) Standard exit bin The following illustration shows the printer back with its basic features or parts:...
  • Page 12 Learning about the printer Rear door Ethernet port Wireless antenna Note: The wireless antenna appears on wireless models only. Fax ports Note: Fax ports appear on fax models only. USB port Printer power cord socket Power switch Locking device...

  • Page 13: Basic Functions Of The Scanner

    Learning about the printer Configured model The following illustration shows the printer configured with an optional 250‑ or 550‑sheet drawer: Optional 250‑ or 550‑sheet drawer (Tray 2) Basic functions of the scanner The scanner provides copy, fax, and scan capability. You can: •...

  • Page 14: Understanding The Adf And Scanner Glass

    Learning about the printer Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or Using the ADF The ADF can scan multiple pages, including two‑sided pages on some models. When using the ADF: •...

  • Page 15: Understanding The Printer Control Panel

    Learning about the printer Understanding the printer control panel Copy Scan/Email Item Description Selections and Select a function such as Copy, Scan, Email, or Fax. Change default copy and scan settings such settings as the number of copies, duplex printing, copy options, and scaling. Use the address book when scanning to e‑mail.
  • Page 16 Learning about the printer Item Description Duplex 2-Sided Makes a two‑sided copy Note: On selected printer models, you can also perform two‑sided scan jobs. Enters the fax function Note: Fax mode is not available on selected printer models. Scan/Email Enters the scan or scan to e‑mail function Item Description Menu...
  • Page 17 Learning about the printer Item Description Select Accepts menu selections and settings Left arrow Scrolls left Indicator light • Off—The power is off. • Blinking green—The printer is warming up, processing data, or printing. • Solid green—The printer is on, but idle. •...
  • Page 18 Learning about the printer Item Description Front USB port Lets you scan to a flash drive or print supported file types Notes: • The front USB port is available only on selected printer models. • When a USB flash memory device is inserted into the printer, the printer can only scan to the USB device or print files from the USB device.

  • Page 19: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 20 Additional printer setup Unpack the card. Note: Avoid touching the connection points along the edge of the card. Holding the card by its sides, align the card with the connector on the system board. Push the card firmly into place. Notes: •...

  • Page 21: Installing Hardware Options

    Additional printer setup Installing hardware options Installing a 250‑ or 550‑sheet drawer The printer supports one optional drawer; you can install a 250‑ or 550‑sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.

  • Page 22: Attaching Cables

    Additional printer setup Align the printer with the drawer, and then lower the printer into place. Attaching cables Connect the printer to a computer or a network. • For a local connection, use a USB cable. • For a network connection, use an Ethernet cable. Connect the power cord to the printer first and then to a wall outlet.

  • Page 23: Verifying Printer Setup

    Additional printer setup Ethernet port Fax ports Note: The fax ports are available on selected printer models only. USB port Printer power cord socket Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: •...

  • Page 24: Setting Up The Printer Software

    Additional printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify printer options are installed correctly. Note: If you have not made any menu item settings changes yet, then the menu settings page lists all the factory default settings.

  • Page 25: Updating Available Options In The Printer Driver

    Double-click the Install icon. Follow the instructions on the screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder. Select your printer, and then select your operating system.

  • Page 26: Setting Up Wireless Printing

    Additional printer setup Click Driver, and then add any installed hardware options. Click OK. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double‑click Utilities, and then double‑click Print Center or Printer Setup Utility. Select the printer, and then from the Printers menu, choose Show Info.
  • Page 27 Additional printer setup Installing the printer on a wireless network (Windows) Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer Note: For fax setup, see the User's Guide on the Software and Documentation CD.

  • Page 28: Installing The Printer On A Wireless Network (Macintosh)

    Additional printer setup Remove the label covering the USB port on the back of the printer. Temporarily connect a USB cable between the computer on the wireless network and the printer. Notes: • After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly.
  • Page 29 Additional printer setup Prepare to configure the printer Locate the printer MAC address on the sheet that came with the printer. Write the last six digits of the MAC address in the space provided below: MAC address: ___ ___ ___ ___ ___ ___ If your printer has faxing capabilities, then connect the telephone cable.
  • Page 30 Additional printer setup Configure the printer for wireless access Type the name of your network (SSID) in the appropriate field. Select Infrastructure as your Network Mode if you are using a wireless router. Select the type of security you use to protect your wireless network. Enter the security information necessary for the printer to join your wireless network.

  • Page 31: Installing The Printer On A Wired Network

    Additional printer setup Select the printer from the list. Click Add. In Mac OS X version 10.4 and earlier From the Go menu, choose Applications. Double‑click Utilities. Locate and double‑click Printer Setup Utility or Print Center. From the Printer List, choose Add. Select the printer from the list.

  • Page 32: For Macintosh Users

    Additional printer setup If the CD does not launch after a minute, then do the following: Click , or click Start and then click Run. In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Click Install Printer and Software.
  • Page 33 Additional printer setup In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Click IP. Type in the IP address of your printer in the Address field. Click Add. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go >...

  • Page 34: Minimizing Your Printer's Environmental Impact

    Minimizing your printer's environmental impact Minimizing your printer's environmental impact Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.

  • Page 35: Saving Energy

    Before printing or making multiple copies of a document: • Use the Lexmark preview feature, which you can select from the Print dialog, the Lexmark Toolbar, or the printer display, to see what the document will look like before you print it.

  • Page 36: Recycling

    In the Power Saver box, increase or decrease the number of minutes you want the printer to wait before it enters Power Saver mode. Click Submit. Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter •...

  • Page 37: Reducing Printer Noise

    Select your country or region from the list, and then click the links or use the contact information provided. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
  • Page 38 Minimizing your printer's environmental impact Choose To select a Quiet Mode setting: From the printer control panel, press Press the arrow buttons until Settings appears, and then press Press the arrow buttons until General Settings appears, and then press Press the arrow buttons until Quiet Mode appears, and then press Select the setting you prefer between Yes and No, and then press Submitting changes appears.

  • Page 39: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media This section explains how to load the trays and feeders. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type After you set the Paper Size and Paper Type to the correct settings for the size and type used in the trays, then any trays containing the same size and type are automatically linked by the printer.

  • Page 40: Avoiding Jams

    Loading paper and specialty media Specify a unit of measurement Make sure the printer is on and Ready appears. From the printer control panel, press Paper Menu appears. Press Press the arrow buttons until Universal Setup appears, and then press Press the arrow buttons until Units of Measure appears, and then press Press the arrow buttons until the correct unit of measure appears, and then press Submitting Changes appears, followed by the Universal Setup menu.

  • Page 41: Loading Trays

    Loading paper and specialty media Paper recommendations • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. •...
  • Page 42 Loading paper and specialty media Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading.
  • Page 43 Loading paper and specialty media Notes: • Use the size indicators on the bottom of the tray to help position the guide. • For setup, load letter‑ or A4‑size paper based on the standard size for your country or region. Flex a stack of paper back and forth to loosen the sheets, and then fan them.
  • Page 44 Loading paper and specialty media Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. Squeeze and slide the guides to lightly touch the side of the stack. Insert the tray. If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Type setting for the tray.

  • Page 45: Using A Multipurpose Or Manual Feeder

    Loading paper and specialty media Using a multipurpose or manual feeder Some models of the printer have a multipurpose feeder, whereas other models have a manual feeder. The multipurpose feeder can be loaded like a tray with up to 50 sheets of paper. The manual feeder can be loaded with one sheet of paper at a time.
  • Page 46 Loading paper and specialty media Pull the extension so it flips forward and down. Loading the multipurpose feeder Squeeze and slide the guides out fully. Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels.
  • Page 47 Loading paper and specialty media • Load paper, transparencies, and card stock with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came • Load letterhead with the logo faceup and the top edge entering the printer first.
  • Page 48 Loading paper and specialty media • Load envelopes with the flap side down and the stamp location in the position shown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. Squeeze and slide the guides to support the paper.

  • Page 49: Using The Manual Feeder

    Loading paper and specialty media Using the manual feeder The manual feeder can feed only one sheet of paper at a time. You can use the manual feeder to print on paper types or sizes that are not currently loaded in a tray. Open the manual feeder door.

  • Page 50: Paper Capacities

    Loading paper and specialty media Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Adjust the paper guides to the paper width. Warning—Potential Damage: Do not force the paper into the feeder. Forcing the paper causes jams. Paper capacities The capacities of the trays and feeders are based on 75 g/m Load up to...

  • Page 51: Linking And Unlinking Trays

    Loading paper and specialty media Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Size and Type settings are the same for any trays, the trays are automatically linked. The Size and Type settings for all trays must be set from the Paper menu.
  • Page 52 Loading paper and specialty media Changing a Custom Type <x> name You can use the Embedded Web Server or MarkVision Professional for each of the custom paper types that are loaded. When a Custom Type <x> name is changed, the menus display the new name instead of Custom Type <x>.

  • Page 53: Paper And Specialty Media Guidelines

    Paper and specialty media guidelines Paper and specialty media guidelines Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability.

  • Page 54: Unacceptable Paper

    Paper and specialty media guidelines Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.

  • Page 55: Storing Paper

    Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.

  • Page 56: Supported Paper Sizes, Types, And Weights

    Paper and specialty media guidelines Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock &...

  • Page 57: Paper Sizes Supported By The Printer

    Paper and specialty media guidelines Paper sizes supported by the printer Paper size Dimensions 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Folio 216 x 330 mm...
  • Page 58 Paper and specialty media guidelines Paper size Dimensions 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) Other Envelope 229 x 356 mm (9 x 14 in.) A6 is supported only for grain long papers. If a paper size you want to use is not listed, configure a Universal paper size. For more information, see “Configuring Universal paper settings”...

  • Page 59: Printing

    Printing Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 40 and “Storing paper” on page 55. Printing a document Load paper into a tray or feeder.
  • Page 60 Printing Notes: • When a USB flash memory device is inserted into the printer, the printer can only scan to the USB device or print files from the USB device. All other printer functions are unavailable. • Hi‑Speed flash drives must meet the USB 2.0 specification, specifically supporting the High Speed mode. Devices having only USB Low‑speed capabilities are not supported.

  • Page 61: Printing On Both Sides Of The Paper (Duplexing)

    Printing Printing on both sides of the paper (duplexing) In order to save paper, you can print on both sides of a sheet of paper. From the printer control panel, press Press the arrow buttons until Settings appears, and then press Press the arrow buttons until Print Settings appears, and then press Press the arrow buttons until Finishing Menu appears, and then press Press the arrow buttons until Sides (Duplex) appears, and then press...

  • Page 62: Tips On Using Transparencies

    Printing Source or process Print side Two‑sided printing from Printed letterhead design trays is placed faceup. One‑sided printing using Preprinted letterhead the multipurpose feeder design is placed faceup. or manual feeder Two‑sided printing using Preprinted letterhead the multipurpose feeder design is placed or the manual feeder facedown.

  • Page 63: Tips On Using Envelopes

    • Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 70X7240 for letter‑size transparencies and Lexmark part number 12A5010 for A4‑size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.

  • Page 64: Tips On Using Card Stock

    Printing For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: • Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that: –...

  • Page 65: Printing Information Pages

    Printing Printing information pages See “Printing a menu settings page” on page 24 and “Printing a network setup page” on page 24 for more information on printing these pages. Printing a font sample list To print samples of the fonts currently available for your printer: Make sure the printer is on and Ready appears.

  • Page 66: Canceling A Print Job

    Printing Canceling a print job Canceling a print job from the printer control panel Press Stopping... appears, followed by Cancel Print Job or a list of jobs. If a list of jobs appears, press the arrow buttons to select which job to cancel, and then press Canceling a print job from the computer To cancel a print job, do one of the following: For Windows users...
  • Page 67 Printing Double‑click the printer icon. From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon.

  • Page 68: Copying

    Copying Copying Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or Making copies Making a quick copy Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 69: Copying Photos

    Copying From the printer control panel, press Press to return to Ready. Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the printer control panel, press the Copy button, or use the keypad to enter the number of copies. Change the copy settings as needed.

  • Page 70: Customizing Copy Settings

    Copying Change the copy settings as needed. Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad. Otherwise, press 2 on the keypad. Press to return to Ready.

  • Page 71: Making Copies Using Paper From A Selected Tray

    Copying Press the arrow buttons until the tray or source containing the size you want the copy to be appears, and then press Note: If you select a paper size that is different from the original size, then the printer will scale the size automatically.

  • Page 72: Reducing Or Enlarging Copies

    Copying Press the arrow buttons to select a duplex option, and then press The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1 To 2 Sided if you have 1-sided original documents and you want 2‑sided copies. Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad.

  • Page 73: Adjusting Copy Quality

    Copying Press Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad. Otherwise, press 2 on the keypad. Press to return to Ready.

  • Page 74: Placing Separator Sheets Between Copies

    Copying Press the arrow buttons until Collate appears, and then press Press the arrow buttons until On [1,2,1,2,1,2] or Off [1,1,1,2,2,2] appears, and then press select one. Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad.

  • Page 75: Pausing The Current Print Job To Make Copies

    Copying Select the output you want, and then press For example, if you have four portrait-oriented original documents that you want copied to the same side of one sheet, then select 4 on 1 Portrait, and then press Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad.

  • Page 76: Canceling A Copy Job

    Copying Canceling a copy job A copy job can be canceled when the document is in the ADF, on the scanner glass, or while the document is printing. To cancel a copy job: From the printer control panel, press Stopping appears, followed by Cancel Job. Press to cancel the job.

  • Page 77: E-Mailing

    E-mailing E-mailing Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or You can use the printer to e‑mail scanned documents to one or more recipients. There are three ways to send an e‑mail from the printer.

  • Page 78: Creating An E-Mail Shortcut Using The Embedded Web Server

    E-mailing Setting up the address book Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section.
  • Page 79 E-mailing Press Search appears. Note: If there are no entries in the address book, then Manual Entry appears. Press to search the address book, or press the arrow buttons until Manual appears, and then press or enter an e‑mail address. Using the address book After selecting Search on the printer control panel, press the arrow buttons until the address you want appears, and then press...

  • Page 80: Canceling An E-Mail

    E-mailing Press 1 to enter another shortcut, or press 2 to end the shortcut entry. Press Sending an e-mail using the address book Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 81: Faxing

    Faxing Faxing Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or Getting the printer ready to fax Only select printer models have fax capability. The following connection methods may not be applicable in all countries or regions. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.

  • Page 82: Choosing A Fax Connection

    Faxing When Station Name appears, enter the name to be printed on all outgoing faxes. Press the button on the numeric keypad that corresponds with the number or letter you want. The first time you press the button, the number for that button appears. When you press the button again, one of the letters assigned to that button appears.

  • Page 83: Connecting To An Analog Telephone Line

    Faxing Equipment and service options Connect directly to the telephone line Connect to a Digital Subscriber Line (DSL or ADSL) service Connect to a Private Branch eXchange (PBX) or Integrated Services Digital Network (ISDN) system Use a Distinctive Ring service Connect to a telephone line, telephone, and answering machine Connect through an adapter used in your area...

  • Page 84: Connecting To A Pbx Or Isdn System

    Faxing Connect the DSL filter cable to an active telephone wall jack. Connecting to a PBX or ISDN system If you use a PBX or ISDN converter or terminal adapter, then follow these steps to connect the equipment: Connect one end of the telephone cable that came with the printer to the printer LINE port . Connect the other end of the telephone cable to the port designated for fax and telephone use.

  • Page 85: Telephone Line

    Faxing Press the arrow buttons until Distinctive Rings appears, and then press Press the arrow buttons until the desired ring tone appears, and then press Connecting the printer and a telephone or answering machine to the same telephone line Connect one end of the telephone cable that came with the printer to the printer LINE port Connect the other end of the telephone cable to an active analog telephone wall jack .

  • Page 86: Connecting To An Adapter For Your Country Or Region

    Faxing Answering machine and telephone Telephone or a telephone with an integrated answering machine Connecting to an adapter for your country or region The following countries or regions may require a special adapter to connect the telephone cable to the active telephone wall jack: Country/region •...
  • Page 87 Faxing There is a plug installed in the printer EXT port Note: Do not remove the plug if you have a serial phone system or wish to connect a phone or answering machine to the adapter. If you remove it, then other telecommunications devices in your home (such as telephones or answering machines) may not work.
  • Page 88 Faxing Connect the answering machine or telephone to the adapter. Answering machine Telephone...
  • Page 89 Faxing Germany There is a special RJ‑11 plug installed in the printer EXT port operation of the fax function and of downstream telephones. Connecting to a telephone wall jack in Germany Note: Do not remove the plug. If you remove it, then other telecommunications devices in your home (such as telephones or answering machines) may not work.

  • Page 90: Connecting To A Computer With A Modem

    Faxing Connect the adapter into the N slot of an active analog telephone wall jack. If you would like to use the same line for both fax and telephone communication, then connect a second telephone line (not provided) between the telephone and the F slot of an active analog telephone wall jack. If you would like to use the same line for recording messages on your answering machine, then connect a second telephone cable between the answering machine and the other N slot of the active analog telephone wall jack.
  • Page 91 Faxing • Three telephone cords • A telephone wall jack Connect one end of the telephone cable that came with the printer to the printer LINE port . Connect the other end of the telephone cable to an active analog telephone wall jack. Remove the protective plug from the printer EXT port Connect your telephone to the computer telephone jack.

  • Page 92: Setting The Outgoing Fax Name And Number

    Faxing Connect an additional telephone cord from the computer modem LINE port Setting the outgoing fax name and number To have the designated fax name and fax number printed on outgoing faxes: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section.

  • Page 93: Sending A Fax

    Faxing In the Network Time Protocol section, select Enable NTP. Note: If you prefer to set the date and time manually, click inside the Manually Set Date & Time box, and then enter the current date and time. Verify that the time zone is correct. Click Submit.

  • Page 94: Getting Ready To Send A Fax Using The Computer

    Close all open software programs. Insert the Software and Documentation CD. Note: If you cannot locate the Software and Documentation CD, you can download the driver from the Lexmark Web site at www.lexmark.com. See “Using the World Wide Web” on page 95.

  • Page 95: Sending A Fax Using The Computer

    Click Finish, and then follow the instructions on the screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder. Select your printer, select your operating system, and then select the PostScript driver.

  • Page 96: Creating Shortcuts

    Faxing Select Fax, and then enter the recipient name, number, and other information as needed. Click Print. For Mac OS X version 10.4 or later users With a document open, choose File > Print. From the PDF pop-up menu, choose Fax PDF. Type the fax number in the To field, and enter other information as needed.

  • Page 97: Using Shortcuts And The Address Book

    Faxing Creating a fax destination shortcut using the printer control panel Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 98: Customizing Fax Settings

    Faxing Using the address book Note: If the address book feature is not enabled, contact your system support person. Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 99: Sending A Fax At A Scheduled Time

    Faxing From the printer control panel, press the Darkness button. Press the arrow buttons to make the fax lighter or darker. Press Press Sending a fax at a scheduled time Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 100: Canceling An Outgoing Fax

    Faxing Click inside the Forward to Shortcut box, and then enter the shortcut number where you want the fax forwarded. Note: The shortcut number must be a valid shortcut number for the setting that was selected in the “Forward to” box. Click Submit.

  • Page 101: Understanding Fax Options

    Faxing Understanding fax options Original Size This option lets you choose the size of the documents you are going to fax. From the Fax area of the printer control panel, press the Options button. Original Size appears. Press Press the arrow buttons until the size of the original document appears, and then press Content This option tells the printer the original document type.

  • Page 102: Improving Fax Quality

    Faxing Improving fax quality Question When should I use Text • Use Text mode when text preservation is the main goal of the fax, and preserving images mode? copied from the original document is not a concern. • Text mode is recommended for faxing receipts, carbon copy forms, and documents that contain only text or fine line art.

  • Page 103: Scanning To A Computer Or Flash Drive

    Scanning to a computer or flash drive Scanning to a computer or flash drive Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or You can scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images.

  • Page 104: Scanning To A Flash Drive

    Scanning to a computer or flash drive A shortcut number was automatically assigned when you clicked Submit. Remember this shortcut number and use it when you are ready to scan your documents. Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.

  • Page 105: Understanding Scan Profile Options

    Scanning to a computer or flash drive Understanding scan profile options Quick Setup This option lets you select preset formats or customize the scan job settings. You can select one of these settings: Custom Text - BW PDF Text - BW TIFF To customize the scan job settings, from the Quick Setup menu, select Custom.

  • Page 106: Improving Scan Quality

    Scanning to a computer or flash drive Darkness This option adjusts how light or dark your scanned documents will turn out in relation to the original document. Resolution This option adjusts the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document.
  • Page 107 Scanning to a computer or flash drive Question When should I use • Use Text/Photo mode when scanning an original document that contains a mixture of text Text/Photo mode? and graphics. • Text/Photo mode is recommended for magazine articles, business graphics, and brochures. When should I use Photo Use Photo mode when scanning photos printed on a laser printer or taken from a magazine or mode?

  • Page 108: Understanding Printer Menus

    Understanding printer menus Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings. Note: Certain menus are not available on selected printer models. Paper Menu Default Source Size/Type Configure MP Paper Texture Paper Weight Paper Loading...

  • Page 109: Size/Type Menu

    Understanding printer menus Size/Type menu Menu item Select Source menu Tray 1 Tray 2 MP Feeder Manual Paper Manual Env Set Size menu for Tray 1 or Tray 2 JIS B5 Executive Folio Legal Letter Oficio (Mexico) Statement Universal Set Size menu for Manual Paper Executive Folio JIS B5...
  • Page 110 Understanding printer menus Menu item Set Type menu for Tray 1 Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type <x> Set Type menu for Tray 2 Plain Paper Card Stock Recycled Labels Bond...

  • Page 111: Configure Mp Menu

    Understanding printer menus Configure MP menu This menu is available only on printer models equipped with multipurpose feeders. Menu item Configure MP Cassette Manual Paper Texture menu In the Paper Texture menu, the Select Type and Select Texture features work together to enable you to select the texture for a specific type of paper.

  • Page 112: Paper Weight Menu

    Understanding printer menus Paper Weight menu In the Paper Weight menu, the Select Type and Select Weight features work together to enable you to select the weight for a specific type of paper. Menu item Select Type Plain Weight Card Stock Weight Transparency Weight Recycled Weight Labels Weight...

  • Page 113: Custom Types Menu

    Understanding printer menus Menu item Set Loading • Duplex • Custom Types menu Menu item Custom Type <x> Paper Card Stock Transparency Rough/Cotton Labels Envelope Recycled Paper Card Stock Transparency Rough/Cotton Labels Envelope Description Specifies whether duplex (2‑sided) printing is turned on Note: Off is the factory default setting.

  • Page 114: Custom Scan Sizes Menu

    Understanding printer menus Custom Scan Sizes menu Menu item Custom Scan Size <x> Width 1–8.50 inches (25–216 mm) Height 1–14 inches (25–356 mm) Orientation Portrait Landscape 2 scans/side Universal Setup menu These menu items are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user‑defined paper size.

  • Page 115: Reports Menu

    Understanding printer menus Menu item Portrait Height 3–14.17 inches 76–360 mm Feed Direction Short Edge Long Edge Reports menu Reports menu Note: When you select a menu item from the Reports menu, the indicated report prints. Menu item Menu Settings Page Device Statistics Network Setup Page Shortcut List...

  • Page 116: Network/Ports Menu

    Understanding printer menus Menu item Print Directory Asset Report Network/Ports menu Active NIC menu Menu item Active NIC Auto <list of available network cards> Network menu Menu item PCL SmartSwitch PS SmartSwitch Description Displays the resources stored in the user's flash option. This feature appears only if there is an installed/mounted flash device.

  • Page 117: Network Reports Menu

    Understanding printer menus Menu item NPA Mode Auto Network Buffer Disabled Auto Mac Binary PS Auto Network Setup Reports Menu Network Card menu TCIP Menu IPv6 Menu Wireless menu AppleTalk menu Network Reports menu This menu is available from the Network/Ports menu: Network/Ports >...

  • Page 118: Network Card Menu

    Understanding printer menus Network Card menu Menu item View Card Status Connected Disconnected View Card Speed View Network Address Job Timeout 0‑225 seconds Banner Page TCP/IP menu Use the following menu items to view or set the TCP/IP information. Note: This menu is available only for network models or printers attached to print servers. Menu item TCP/IP Activate...

  • Page 119: Ipv6 Menu

    Understanding printer menus Menu item TCP/IP Enable DHCP Enable AutoIP Enable FTP/TFTP Enable HTTP Server TCP/IP WINS Server Address TCP/IP Enable DDNS Enable mDNS TCP/IP DNS Server Address IPv6 menu Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers.

  • Page 120: Appletalk Menu

    Understanding printer menus This menu is available from the Network/Ports menu: Network/Ports > Network <x> > Net <x> Setup > Wireless Menu item Network Mode Infrastructure Ad hoc Compatibility 802.11n 802.11b/g 802.11b/g/n Choose Network <list of available networks> View Signal Quality View Security Mode AppleTalk menu Menu item...

  • Page 121: Usb Menu

    Understanding printer menus USB menu Menu item PCL SmartSwitch PS SmartSwitch NPA Mode Auto USB Buffer Disabled Auto Mac Binary PS Auto Description Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: •...

  • Page 122: Settings Menu

    Understanding printer menus Menu item USB with ENA ENA Address ENA Netmask ENA Gateway Settings menu General Settings menu Menu item Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese...
  • Page 123 Understanding printer menus Menu item Quiet Mode Run Initial setup Paper Sizes U.S. Metric Scan to PC Port Range <port range> Default Mode Copy Date Format MM‑DD‑YYYY DD‑MM‑YYYY YYYY‑MM‑DD Time Format 12 hour A.M./P.M. 24 hour clock Alarms Alarm Control Cartridge Alarm Timeouts Power Saver...
  • Page 124 Understanding printer menus Menu item Timeouts Screen Timeout 15–300 Timeouts Print Timeout Disabled 1–255 Timeouts Wait Timeout Disabled 15–65535 Print Recovery Auto Continue Disabled 5–255 Print Recovery Jam Recovery Auto Print Recovery Page Protect Description Sets the amount of time in seconds the printer waits before returning the printer display to a Ready state Note: 30 seconds is the factory default setting.

  • Page 125: Copy Settings Menu

    Understanding printer menus Menu item Factory Defaults Do Not Restore Restore Now Copy Settings menu Menu item Content Text Text/Photo Photograph Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Paper Saver 2 on 1 Portrait 2 on 1 Landscape...
  • Page 126 Understanding printer menus Menu item Print Page Borders Collate Original Size Letter Legal Executive Folio Statement Universal ID Card 4 x 6 in. 3 x 5 in. Business Card Custom Scan Size <x> Oficio (Mexico) JIS B5 Paper Source Tray <x> Manual Feeder Transparency Separators Separator Sheets...

  • Page 127: Fax Settings Menu

    Understanding printer menus Menu item Overlay Confidential Copy Draft Urgent Custom Allow priority copies Background Removal ‑4 to +4 Contrast 0–5 Best for content Shadow Detail ‑4 to +4 Scan edge to edge Sharpness 1–5 Fax Settings menu General Fax Settings Menu item Station Name Station Number...
  • Page 128 Understanding printer menus Menu item Memory Use All receive Mostly receive Equal Mostly sent All send Cancel Faxes Allow Don't Allow Caller ID DTMF Fax Send Settings Menu item Resolution Standard Fine Super Fine Original Size Letter Legal Executive Mixed Letter/Legal Folio Statement Oficio (Mexico)
  • Page 129 Understanding printer menus Menu item Sides (Duplex) Long edge Short edge Content Text Text/Photo Photograph Darkness ‑4 to +4 Dial Prefix Automatic Redial 0–9 Redial Frequency 1–200 Behind a PABX Enable ECM Enable Fax Scans Driver to fax Dial Mode Tone Pulse Description...
  • Page 130 Understanding printer menus Menu item Max Speed 2400 4800 9600 14400 33600 Background Removal ‑4 to +4 Contrast Best for content 0–5 Shadow Detail ‑4 to +4 Scan edge to edge Sharpness 1–5 Fax Receive Settings Menu item Enable Fax Receive Rings to Answer 1–25 Auto Answer...
  • Page 131 Understanding printer menus Menu item Sides (Duplex) Fax Footer Max Speed 2400 4800 9600 14400 33600 Block No Name Fax Fax Log Settings Menu item Transmission Log Print log Do not print log Print only for error Receive Error Log Print Never Print on Error Auto Print Logs...

  • Page 132: Flash Drive Menu

    Understanding printer menus Speaker Settings Menu item Speaker Mode Always Off On until Connected Always On Speaker Volume High Medium Ringer Volume Distinctive Ring Settings Menu item Single Ring Double Ring Triple Ring Flash Drive menu Flash Drive menu Menu item Description Enable Drive Enables or disables the USB port on the front of the printer...
  • Page 133 Understanding printer menus Scan Settings Menu item Format PDF (.pdf) TIFF (.tif) JPEG (.jpg) PDF Version 1.2–1.6 Content Text Text/Photo Photograph Color Gray Color Resolution Darkness ‑4 to +4 Orientation Portrait Landscape Description Specifies the format of the file Note: PDF is the factory default setting. Sets the version of the PDF file that will be scanned to USB Note: 1.5 is the factory default setting.
  • Page 134 Understanding printer menus Menu item Original Size Letter Legal Mixed Letter/Legal Executive Folio Statement Universal 4 x 6 in. 3 x 5 in. Business Card ID Card Custom Scan Size <x> Oficio (Mexico) JIS B5 Sides (Duplex) Long edge Short edge JPEG Quality Text Text/Photo...

  • Page 135: Print Settings

    Understanding printer menus Menu item Base File Name Background Removal ‑4 to +4 Contrast 0–5 Best for content Shadow Detail ‑4 to +4 Scan edge to edge Sharpness 1–5 Print Settings Menu item Copies 1‑999 Sides (Duplex) 1 sided 2 sided Print Settings Setup menu Menu item...

  • Page 136: Finishing Menu

    Understanding printer menus Menu item Print Area Normal Whole Page Download Target Flash Resource Save Finishing menu Note: Certain options are not available on selected printer models. Menu item Sides 2 Sided 1 Sided Description Sets the logical and physical printable area Notes: •...
  • Page 137 Understanding printer menus Menu item Duplex Binding Long Edge Short Edge Copies 1–999 Blank Pages Do Not Print Print Collate Separator Sheets None Between Copies Between Jobs Between Pages Separator Source Tray <x> Multi‑Page Feeder N‑Up 2 Up 4 Up 6 Up 9 Up 16 Up...

  • Page 138: Quality Menu

    Understanding printer menus Menu item N‑Up Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Orientation Auto Landscape Portrait N‑Up Border None Solid Quality menu Menu item Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Fonts Horizontally Vertically...

  • Page 139: Utilities Menu

    Understanding printer menus Menu item Enhance Fine Lines Gray Correction Auto Brightness ‑6 to +6 Contrast 0–5 Utilities menu Menu item Format Flash Description Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: •...

  • Page 140: Postscript Menu

    Understanding printer menus Menu item Defragment Flash Hex Trace Activate Coverage Estimator PDF menu Menu item Scale to Fit Annotations Do Not Print Print PostScript menu Menu item Print PS Error Description Prepares the flash memory to receive new data by retrieving lost storage space Warning—Potential Damage: Do not turn off the printer while the flash memory is defragmenting.

  • Page 141: Pcl Emul Menu

    Understanding printer menus Menu item Font Priority Resident Flash/Disk PCL Emul menu Menu item Font Source Resident Download Flash Font Name <x> Symbol Set <x> PCL Emulation Settings Point Size 1.00–1008.00 PCL Emulation Settings Pitch 0.08–100 Description Establishes the font search order Notes: •...
  • Page 142 Understanding printer menus Menu item PCL Emulation Settings Orientation Portrait Landscape PCL Emulation Settings Lines per Page 1–255 PCL Emulation Settings A4 Width 198 mm 203 mm PCL Emulation Settings Auto CR after LF PCL Emulation Settings Auto LF after CR Tray Renumber Assign MP Feeder None...

  • Page 143: Image Menu

    Understanding printer menus Menu item Tray Renumber View Factory Def None Tray Renumber Restore Defaults Image menu Menu item Auto Fit Invert Scaling Anchor Top Left Best Fit Anchor Center Fit Height/Width Fit Height Fit Width Orientation Portrait Landscape Rev Portrait Rev Landscape Set Date and Time Menu item...
  • Page 144 Understanding printer menus Menu item Set Date/Time Time Zone (North, Central, and South America) Hawaii * Alaska Tijuana (PST) USA/Canada PST USA/Canada MST USA/Canada CST USA/Canada EST Canada AST Caracas (VET) Newfoundland (NST) Brasilia (BRT) Time Zone (Europe and Africa) Azores (AZOT) Praia (CVT) * GMT (*)
  • Page 145 Understanding printer menus Menu item Time Zone (Australia and the Pacific region) Australia WST Australia CST Darwin (CST) * Australia EST Queensland (EST) * Tasmania (EST) Wellington (NZST) Not Listed Observe DST Enable NTP Description Specifies the time zone for the fax Note: * indicates that this value does not have pre-programmed Daylight Savings Time Start and End times.

  • Page 146: Maintaining The Printer

    Maintaining the printer Maintaining the printer Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.

  • Page 147: Cleaning The Adf Separator Rollers

    Maintaining the printer Wipe the areas shown and let them dry. Close the scanner cover. Cleaning the ADF separator rollers After you have copied over 50,000 copies using the ADF, clean the ADF separator rollers. Open the ADF cover. Unlock the separator roll. Remove the separator roll.

  • Page 148: Storing Supplies

    Maintaining the printer Reinstall the separator roll. Lock the separator roll. Close the ADF cover. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...

  • Page 149: Moving The Printer To Another Location

    Maintaining the printer Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section. Click Device Status.

  • Page 150: Ordering Supplies

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.

  • Page 151: Replacing Supplies

    Maintaining the printer Ordering ADF replacement parts Order ADF replacement parts if you experience problems with paper double‑feeding or failing to feed through the Automatic Document Feeder. Part name ADF input tray ADF separator pad ADF separator roll Replacing supplies Replacing the toner cartridge When 88 Cartridge is low appears, or when you experience faded print, remove the toner cartridge.
  • Page 152 Maintaining the printer Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle. Unpack the new toner cartridge. Shake the cartridge in all directions to distribute the toner.

  • Page 153: Replacing The Photoconductor Kit

    Maintaining the printer Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed.
  • Page 154 Maintaining the printer To replace the photoconductor kit: Open the front door by pressing the button on the left side of the printer and lowering the front door. Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle. Place the unit on a flat, clean surface.
  • Page 155 Maintaining the printer Unpack the new photoconductor kit. Be careful not to touch the photoconductor drum. Warning—Potential Damage: When replacing a photoconductor kit, do not leave it exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks.
  • Page 156 Maintaining the printer After you replace the photoconductor kit, reset the photoconductor counter. To reset the counter, see the instruction sheet that came with the new photoconductor kit. Warning—Potential Damage: Resetting the photoconductor counter without replacing the photoconductor may damage your printer and void your warranty. Close the front door.

  • Page 157: Administrative Support

    Finding advanced networking and administrator information This chapter covers basic administrative support tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com.

  • Page 158: Viewing Reports

    Administrative support Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, logs, and supplies. To view reports from a network printer: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

  • Page 159: Setting Up E-Mail Alerts

    Administrative support Setting up e‑mail alerts You can have the printer send you an e‑mail when the supplies are getting low or when the paper needs to be changed, added, or unjammed. To set up e‑mail alerts: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
  • Page 160 Administrative support Enter the IP addresses of the source and target printers. Note: To add additional target printers, click the Add Target IP button. Click Copy Printer Settings.

  • Page 161: Clearing Jams

    Clearing jams Clearing jams Clearing jams To clear a jam message and resume printing, clear the entire paper path, and then press On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.
  • Page 162 Clearing jams Jam message numbers and how to access each jam Jam number To access the jam 200‑201 Try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit. Open the front door, and then open the rear door.
  • Page 163 Clearing jams Remove the jam if you see it here. If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and then remove any jammed sheets. Insert the photoconductor kit and toner cartridge.

  • Page 164: Paper Jam

    Clearing jams Close the front door. Press 202 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. Open the front door, and then remove the photoconductor kit and toner cartridge.
  • Page 165 Clearing jams If you do not see any jammed sheets, open the rear door. Remove the jam. Close the rear door. Insert the photoconductor kit and toner cartridge. Close the front door. Press...
  • Page 166 Clearing jams 231 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area.
  • Page 167 Clearing jams Close the rear door. Close the front door. Press 233 paper jam Remove the tray from the printer.
  • Page 168 Insert the tray. Press If this does not clear the jam, complete the steps in “231 paper jam” on page 166. 234 paper jam A single jam or multiple jams are in the duplex area of the printer. To locate and remove the jammed sheets, complete all the steps in: •...
  • Page 169 Clearing jams 242 paper jam Remove the optional tray from the printer. Remove the jam. Insert the tray. Press...
  • Page 170 Clearing jams 251 paper jam A sheet of paper failed to feed from the multipurpose feeder. If it is visible, gently pull the jammed sheet out. If the sheet is not visible, complete the following steps: Open the front door, and then remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and then remove any jams.
  • Page 171 Clearing jams 290–294 paper jams Clearing jams under the ADF cover Remove all original documents from the ADF. Open the ADF cover. Unlock the separator roll.
  • Page 172 Clearing jams Remove the separator roll. Remove the jammed paper. Reinstall the separator roll.
  • Page 173 Clearing jams Lock the separator roll. Close the ADF cover. Press...
  • Page 174 Clearing jams Clearing ADF jams by lifting the scanner cover Open the scanner cover, and then remove any jammed pages. Press Clearing ADF duplex jams If you are making a two‑sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam: Remove the ADF tray.
  • Page 175 Clearing jams Remove the jammed paper by pulling the lower edge of the sheet exiting the ADF. Reinstall the ADF tray. Press...

  • Page 176: Troubleshooting

    Troubleshooting Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...

  • Page 177: Fax Failed

    Troubleshooting DO NOT TOUCH Reading flash data DO NOT POWER OFF As a part of this message, a bar graphic appears on one line of the display, indicating the percentage of processing time completed. Wait for the message to clear. The message displays until all code is received and the processing is complete. Warning—Potential Damage: If your printer is connected to a computer by a USB cable, do not touch the printer control panel while this message appears on the display.
  • Page 178 Troubleshooting Invalid Network Code You need to download valid network printing code for the internal print server. The internal print server is a hardware option installed inside the printer. Note: Network code may be downloaded while this message appears on the display. Line busy A fax number is dialed, but the fax line is busy.

  • Page 179: No Dial Tone

    Troubleshooting No dial tone The printer does not have a dial tone. Wait for the message to clear. Power Saver The printer is saving power while it waits for the next print job. Send a job to print to take the printer out of Power Saver mode.

  • Page 180: Yy Replace Defective Or Missing Cartridge

    Troubleshooting Scanner Jam Access Cover Open Close the bottom ADF door to clear the message. Toner is low Try one or more of the following: • Replace the toner cartridge. • Press to clear the message and continue printing. Unsupported USB device, please remove Remove the unrecognized USB device.

  • Page 181: Insufficient Memory To Support Resource Save Feature

    Troubleshooting Try one or more of the following: • Press to clear the message and continue printing. • Press , and then press to cancel printing. • Make sure the paper size setting matches the size of the paper in the tray. 35 Insufficient memory to support Resource Save feature The printer lacks sufficient memory to save settings.

  • Page 182: Not Enough Free Space In Flash Memory For Resources

    Troubleshooting 52 Not enough free space in flash memory for resources Try one or more of the following: • Press the arrow buttons until Continue appears, and then press printing. Downloaded fonts and macros not previously stored in flash memory are deleted. •...

  • Page 183: Too Many Trays Attached

    Troubleshooting Remove the excess flash memory. Connect the power cord to a properly grounded outlet. Turn the printer back on. • Press to clear the message and continue printing. 58 Too many trays attached Turn the printer off. Unplug the power cord from the wall outlet. Remove the additional trays.
  • Page 184 Open the rear door. Remove the jam. Close both doors. Press to continue printing. 231.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. Open the front door. Open the rear door. Remove the jam.
  • Page 185 Troubleshooting 234.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. To access the jam, try one or more of the following: • Open the front door, and then open the rear door. •...

  • Page 186: Paper Missing

    Troubleshooting 290–292 ADF Scanning Jams The scanner failed to feed one or more pages through the ADF. Remove all pages from the ADF. Note: The message clears when the pages are removed from the ADF. Flex and fan the pages. Place the pages in the ADF.

  • Page 187: Solving Printing Problems

    Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

  • Page 188: Job Takes Longer Than Expected To Print

    Troubleshooting AKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE For more information, visit the Lexmark Web site at www.lexmark.com. AKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure.

  • Page 189: Job Prints From The Wrong Tray Or On The Wrong Paper

    Troubleshooting Job prints from the wrong tray or on the wrong paper HECK THE APER YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. Incorrect characters print Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job.

  • Page 190: Solving Copy Problems

    Troubleshooting Press the arrow buttons until General Settings appears, and then press Press the arrow buttons until Timeouts appears, and then press Press the arrow buttons until Print Timeout appears, and then press Press the arrow buttons until the value you want appears, and then press Solving copy problems Copier does not respond These are possible solutions.
  • Page 191 Troubleshooting • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in print These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages.

  • Page 192: Solving Scanner Problems

    Troubleshooting EXT IS LIGHT OR DISAPPEARING From the printer control panel, press the Content button until the light comes on next to Text or Text/Photo. HE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED • From the printer control panel, press the Content button until the light comes on next to Text/Photo or Photo. •...

  • Page 193: Scan Was Not Successful

    Troubleshooting Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Try one or more of the following: HECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer.

  • Page 194: Solving Fax Problems

    Troubleshooting HECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Partial document or photo scans These are possible solutions. Try one or more of the following: HECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

  • Page 195: Cannot Send Or Receive A Fax

    Troubleshooting Cannot send or receive a fax These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. HECK THE PRINTER CONNECTIONS Make sure the cable connections for the following hardware are secure, if applicable: •...

  • Page 196: Can Send But Not Receive Faxes

    Troubleshooting EMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. HECK FOR JAMS Clear any jams, and then make sure that Ready appears. EMPORARILY DISABLE Call Waiting can disrupt fax transmissions.

  • Page 197: Can Receive But Not Send Faxes

    Troubleshooting HE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Can receive but not send faxes These are possible solutions. Try one or more of the following: AKE SURE THE PRINTER IS IN From the printer control panel, press the Fax button to put the printer in Fax mode. AKE SURE THE DOCUMENT IS LOADED PROPERLY Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left corner.

  • Page 198: Solving Option Problems

    Troubleshooting Click Analog Fax Setup. In the Max Speed box, click on one of the following: 2400 4800 9600 14400 33600 Click Submit. Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following: ESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer on.

  • Page 199: Solving Paper Feed Problems

    Troubleshooting Make sure the guides are aligned against the edges of the paper. Insert the tray. ESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Solving paper feed problems Paper frequently jams These are possible solutions.

  • Page 200: Solving Print Quality Problems

    Troubleshooting Press the arrow buttons until General Settings appears, and then press Press the arrow buttons until Print Recovery appears, and then press Press the arrow buttons until Jam Recovery appears, and then press Press the arrow buttons until On or Auto appears, and then press Solving print quality problems The information in the following topics may help you solve print quality problems.

  • Page 201: Characters Have Jagged Or Uneven Edges

    Troubleshooting If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges These are possible solutions. Try one or more of the following: HECK THE PRINT QUALITY SETTINGS •...

  • Page 202: Gray Background

    Troubleshooting Gray background • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh users: From the print options, Copies & Pages, or General pop‑up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop‑up menu.

  • Page 203: Incorrect Margins

    Troubleshooting Incorrect margins A B C D A B C D A B C D These are possible solutions. Try one or more of the following: HECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. HECK THE APER IZE SETTING...

  • Page 204: Print Is Too Dark

    Troubleshooting Print is too dark These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. •...

  • Page 205: Print Is Too Light

    Troubleshooting Print is too light These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. •...

  • Page 206: Skewed Print

    Troubleshooting Skewed print HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions.

  • Page 207: Toner Specks

    Troubleshooting Toner specks These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor HECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer.

  • Page 208: Streaked Vertical Lines

    Troubleshooting HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. AKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

  • Page 209: Embedded Web Server Does Not Open

    Troubleshooting Solid black or white streaks appear on transparencies or paper These are possible solutions. Try one or more of the following: AKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. HECK THE PAPER TYPE •...

  • Page 210: Contacting Customer Support

    You need to know your printer model type and serial number. For more information, see the label on the inside of the front door of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1‑800‑539‑6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.

  • Page 211: Notices

    Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark X364dw Machine type: 7013 Model(s): 231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2 Edition notice August 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS”...
  • Page 212 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 213: Noise Emission Levels

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice This symbol identifies static-sensitive parts.

  • Page 214: Energy Star

    Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Mercury statement This product contains mercury in the lamp (<5mg Hg). Disposal of mercury may be regulated due to environmental considerations.

  • Page 215: Power Consumption

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode.

  • Page 216: Industry Canada Compliance Statement

    A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.

  • Page 217: Notice To Users Of The Canadian Telephone Network

    If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 218: Notice To Users Of The New Zealand Telephone Network

    Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all...

  • Page 219: Regulatory Notices For Wireless Products

    Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse (nº de référence Lexmark : 14B5109 ou 80D1877) devant être installé sur toute ligne recevant des impulsions de comptage en Suisse. Ce filtre doit être utilisé...

  • Page 220: Notice To Users In Brazil

    Notices Notice to users in Brazil Este equipamento opera em carater secundario, isto e, nao tem direito a protecao contra interferencia prejudicial, mesmo de estacoes do mesmo tipo, e nao pode causar interferencia a sistemas operando em carater primario. (Res.ANATEL 282/2001). Industry Canada (Canada) This device complies with Industry Canada specification RSS-210.
  • Page 221 A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.

  • Page 222: Statement Of Limited Warranty

    Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.

  • Page 223: Limited Warranty

    Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.

  • Page 224: Limitation Of Liability

    ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
  • Page 225 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement...
  • Page 226 Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitations may not apply to you. LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this Software License Agreement: Use.
  • Page 227 If you have such statutory rights, you will notify Lexmark in writing of any intended reverse engineering, reverse assembly, or reverse compilation. You may not decrypt the Software Program unless necessary for the legitimate Use of the Software Program.
  • Page 228 Software License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this Software License Agreement, the terms of...

  • Page 229: Index

    Index Index Numerics 200.yy Paper jam 183 201.yy Paper jam 184 202.yy Paper jam 184 231.yy Paper jam 184 233.yy Paper jam 184 234.yy Paper jam 185 235.yy Paper jam 185 24x.yy Paper jam 185 250‑sheet drawer installing 21 251.yy Paper jam 185 290–292 ADF Scanning Jams 186...
  • Page 230 Index on both sides of the paper (duplexing) 71 pausing a print job to make copies 75 photos 69 placing separator sheets between copies 74 quick copy 68 reducing 72 selecting a tray 71 to letterhead 70 to transparencies 69 using the ADF 68 using the scanner glass 69 custom paper type...
  • Page 231 161 jams, avoiding cutting paper and specialty media 54 selecting paper and specialty media 54 jams, clearing 200‑201 162 202 164 231 166 233 167 234 168 235 168 242 169 251 170 290–294 171 labels, paper tips 63...
  • Page 232 157 printer messages 200.yy Paper jam 183 201.yy Paper jam 184 202.yy Paper jam 184 231.yy Paper jam 184 233.yy Paper jam 184 234.yy Paper jam 185 235.yy Paper jam 185 24x.yy Paper jam 185 251.yy Paper jam 185 290–292 ADF Scanning Jams 186...
  • Page 233 Quality menu 138 Queued for sending 179 Quiet Mode 37 recommended print side 54 recycled paper using 55 recycling 214 Lexmark packaging 37 Lexmark products 37 toner cartridges 37 WEEE statement 213 reducing a copy 72 Remove packaging material, check <x> 179...
  • Page 234 Index fax destination 96, 97 Size/Type menu 109 specialty media recommended print side 54 selecting 54 status of supplies, checking 148 storing paper 55 supplies 148 supplies conserving 34 status of 148 storing 148 using recycled paper 34 supplies, ordering ADF pick assembly 151 ADF separator roll 151 photoconductor kit 150...
  • Page 235 Index Windows wireless network installation 27 wired network setup using Windows 31 wired networking using Macintosh 31 Wireless menu 119 wireless network configuration information 26 installation, using Macintosh 28 installation, using Windows 27...

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