The Printer Is Not Responding; Troubleshoot A Problem - Lexmark MB3442 User Manual

Troubleshoot a problem

Troubleshoot a problem

The printer is not responding

Action
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
Step 2
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 3
Check if the printer is on.
Is the printer on?
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Step 6
Turn off the printer, install the hardware options, and then turn on
the printer.
For more information, see the documentation that came with the
option.
Is the printer responding?
Step 7
Install the correct print driver.
Is the printer responding?
Yes No
The problem is Go to step 2.
solved.
Turn on the switch or Go to step 3.
reset the breaker.
Go to step 4. Turn on the printer.
Press the power Go to step 5.
button to wake the
printer.
Go to step 6. Insert the cables to
the correct ports.
The problem is Go to step 7.
solved.
The problem is Go to step 8.
solved.
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