Troubleshooting
P
LACE THE ORIGINAL DOCUMENT PROPERLY
Make sure the document or photo is loaded facedown on the lower left corner of the scanner glass.
M
AKE SURE TO USE THE APPROPRIATE
When patterns (moiré) appear on the copy:
•
On the Copy screen make sure the content type and source settings are appropriate for the document being
scanned.
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Sharpness > lower the Sharpness setting
•
On the Copy screen, make sure no scaling is selected.
When the text is light or disappearing:
•
From the Copy screen, navigate to:
Content > Text >
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Sharpness > increase the current setting
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Background removal > reduce the current setting
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Contrast > increase the current setting
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Shadow detail > reduce the current setting
When the copy appears washed out or overexposed:
•
On the Copy screen make sure the content type and source settings are appropriate for the document being
scanned.
•
From the Copy screen, adjust the darkness setting.
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Shadow detail > reduce the current setting
•
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Background removal > reduce the current setting
Partial document or photo copies
Try one or more of the following:
C
HECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass.
C
OPY SETTINGS
> select the appropriate source for the original document >
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