D Data Collection; Support Materials Collection; Collect Support Materials - Dell EMC PowerStore T Installation And Service Manual

Learn how to collect support materials to help troubleshoot the appliances in your system.
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Support materials collection

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Collect support materials

Support materials collection
You can collect support materials to help troubleshoot the appliances in your system.
Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic information.
Use this information to analyze performance issues, or send it to your service provider so they can diagnose and help you resolve the
issues. This process does not collect user data.
You can collect support materials for one or more appliances. When you start a collection, data is always collected at the appliance level.
For example, if you request a collection for a volume, the system collects support materials for the appliance that contains the volume. If
you request a collection for multiple volumes, the system collects support materials for all appliances that contain the volumes.
You can also include additional information in the data collection from Advanced collection options. Collecting additional information can
take longer than the default data collection. Select this option if your service provider requests it. By default the support materials
collection uses the essentials profile. Use the svc_dc service script to collect support materials for other profiles. See the PowerStore
Service Scripts Guide for more information about the svc_dc service script and the available profiles.
NOTE: The system can run only one collection job at a time.
You can perform the following actions on a collection of support materials:
• View information about existing collections.
• Upload a collection to support, if remote support through Secure Remote Services is enabled.
• Download a collection to a local client.
• Delete a collection.
NOTE: Some of these operations might not be available if the cluster is operating in a degraded state.
Collect support materials
Steps
1. Select the Settings icon, and then select Support Materials in the Support section.
2. Click Start Collection.
3. Select the type of support data needed and the appliances for which to collect support information.
4. Write a description of the collection. This description is displayed in the list of support materials on the Support Materials page and
can help you recognize the collection.
5. Optional: Select Send to Support if you want the system to automatically send the collection to Dell EMC Support when the job
completes. This option is only enabled when remote support through Secure Remote Services is enabled on the system. You can also
send the collection to Dell EMC Support at a later time.
6. Select Recent Jobs to monitor the support collection job.
Results
When the job completes, the system posts the job information, including its status, on the Support Materials page.
Data collection
Data collection
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