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2. At the command prompt, enter pkginfo -l sp_package where sp_package is the
name of the service pack for the release you want to check. The service pack is indicated
in the following ways:
― The system displays an error message, such as:
ERROR: information for "sp_package" was not found
In this case, make sure you used the correct name for the service pack package. If so,
the error indicates that no service pack package has been loaded for the release.
― The system displays package information. The version of the service pack is indicated
at the end of the VERSION number. For example, VERSION number 1.0.26.003
indicates that the third service pack for version 1.0 is currently installed.
If this is not the service pack that should be on the system, use the pkgrm command to
remove the package. To install the correct service pack package, you may need to download
it from the Avaya Support Centre Web site. See Obtaining service packs on page 55 for more
information.
Determining if a service pack is present
Systems shipped after certain service pack releases may already have the service pack
package loaded on the system.
To determine if the service pack is already on your system:
1. If necessary, log in as root.
2. At the command prompt, enter ls /export/patch
If the system displays a service pack file, such as AV1-2qp.ds.Z, you can install the
package using the steps described in Installing a service pack on page 56. If there is no
service pack file, follow the steps in Obtaining a service pack on page 55 to obtain the file
from Avaya.
Obtaining a service pack
To obtain a service pack:
1. From a Web browser, go to http://support.avaya.com (http://support.avaya.com).
2. From the navigation menu (the area on the left of the browser window, under Technical
Database), select Call Center/CRM.
3. From the navigation menu, select Interactive Voice Response.
Working with service packs
Issue 1.0 September 2003 55
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