Settings For @Remote Service (For Printer Models) - Ricoh SP 330DN Field Service Manual

2.Installation

Settings for @Remote Service (for Printer Models)


Prepare the necessary equipment and check the following points before you visit the customer
site. For details, ask the @Remote key person.

For information on how to enter the "Maintenance Mode (SP mode)", contact the supervisor in
your branch office.

Install the SOM (Smart Organizing Monitor) utility on a PC in advance.

Make sure that the latest version of the firmware is installed on the machine.
Check Points before Making @Remote Settings
1.
Connect a PC and the machine with a crossed wiring LAN cable or a USB cable.
2.
Check the IP address of the machine. (When using a USB cable, skip this step.)
3. Check the IP address of the customer engineer's PC.
4.
Set an IP address for the customer engineer's PC which is ±1 from the machine's IP address.
(When using a USB cable, skip this step.)
Example:
Machine's IP address: 192.168.000.001
Set the IP address for the PC: 192.168.000.002
5.
Start the SOM utility.
6.
Click [Connect Printer] in the SOM menu.
7.
Select [Connect Printer] in the printer driver selection screen, input the IP address of the machine
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