Check The Network Environment - Ricoh SP 330DN Field Service Manual

3.
Confirm the Request Number.
SP menu > [@Remote] > [Remote Service] > [Instl:Reference]
4.
Check the confirmation result.
SP menu > [@Remote] > [Remote Service] > [Instl:Ref Rslt]
Value
0 Succeeded
1 Request number error
3 Communication error (proxy enabled)
4 Communication error (proxy disabled)
5 Proxy error (authentication error)
8 Other error
9 Request number confirmation executing
5.
Make sure that the screen displays the Location Information only when it has been input at the
Center GUI.
SP menu > [@Remote] > [Remote Service] > [Instl:Ref Section]
6. Execute the registration.
SP menu > [@Remote] > [Remote Service] > [Instl:Rgstltn]
7.
Check the registration result.
SP menu > [@Remote] > [Remote Service] > [Instl:Rgstltn Rst]
Value
0 Succeeded
2 Already registered
3 Communication error (proxy enabled)
4 Communication error (proxy disabled)
5 Proxy error (Authentication error)
8 Other error
9 Request number registration executing
8.
Make sure that the function flag is "Enable".
SP menu > [@Remote] > [Remote Service] >[Function Flag]
After Setting
The first manual call after setting is considered as a test call. Be sure to execute the test call, or the first
manual call from the customer will be considered as the test call.
1.
Enter the "Maintenance Mode (SP mode)".
2.
Execute the "Manual Call".
SP menu > [@Remote] > [Remote Service] > [Remote Diagnostics]
3.
"Running..." is displayed for about 3 seconds. This message disappears automatically after 3
seconds, and then returns to [Remote Service] menu.
Meaning
Meaning
Solution/ Workaround
-
Check the request number again.
Check the network condition.
Check the network condition.
Check the proxy user name and password.
See "Error Codes" below this.
Processing... Please wait.
Solution/ Workaround
-
Check the registration status.
Check the network condition.
Check the network condition.
Check the proxy user name and password.
See "Error Codes" below this.
Processing... Please wait.
2.Installation
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