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Error diagnostics
8.4 Malfunctions in remote maintenance
6. If you are using an ISDN connection, there is another possible cause of the error:
7. Check the response of the modems on the TS Adapter IE to the initialization strings. You
8.4.2
Logon to the TS Adapter IE fails
Error message on connecting
"The logon to TS Adapter was denied."
Remedy
1. Check that the user name and password specified for dial-up are configured in the
2. If you are using an ISDN connection and are operating other devices on the same S0 bus
See also
Resetting the Configuration with P RES button (Page 63)
70
You have configured a multiple subscriber number on the TS Adapter IE and the PABX to
which the TS Adapter IE is connected is working with number suppression, meaning it
does not transmit the subscriber number when calling.
You have two options to remedy this error:
– Delete the multiple subscriber number configured on the TS Adapter IE:
With an internal ISDN TA:
Delete the number from the "Multiple Subscriber Number" parameter in the
"Parameters > Modem > Internal Modem" tab.
With an external ISDN TA:
Edit or remove the AT command in the "Initialization 2" parameter in the "Parameters
> Modem > External Modem" tab.
– Disable number suppression on the PABX.
can also view the response of the modems in the "Information > Status" tab of the
configuration interface. If ERROR or TIMEOUT is displayed as the status, the modem
does not understand the initialization string. Correct the initialization string.
TS Adapter IE.
You can reset the TS Adapter IE to its default configuration using the P RES button. Then
you can log on to the TS Adapter IE with the user name "Administrator" and the password
"admin".
as the TS Adapter IE, you must configure an MSN on the ISDN TA of the TS Adapter IE:
– For the internal ISDN TA, enter this MSN in the "Parameters > Modem > Internal
Modem" tab under "Multiple Subscriber Number".
– For an external ISDN TA, add an AT command under the "Initialization 2" parameter in
the "Parameters > Modem > External Modem" tab. You will find the appropriate AT
command in the manual for your ISDN TA.
TS Adapter IE
Manual, 11/2010, A5E00977705-03
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