Malfunctions In Remote Maintenance; The Partner Is Not Answering - Siemens SIMATIC TS Adapter IE Manual

8.4

Malfunctions in remote maintenance

8.4.1

The partner is not answering

Error message on connecting
"Partner not answering"
Remedy
1. Check the phone cables and the power connection of the TS Adapter IE.
2. Check the SF LED on the TS Adapter IE. If the LED is lit, refer to the section "Error
3. Check the DCD LED on the TS Adapter IE or on the external modem of the
4. Also check the area code and country code of the phone number you use to call the
5. If you are using an ISDN connection, the following may have caused the error:
TS Adapter IE
Manual, 11/2010, A5E00977705-03
Diagnostics Based on LEDs (Page 65)".
TS Adapter IE. If it is lit, an outgoing connection is possibly active. To exclude this error,
set the "Connection establishment" parameter to "never" in the "Parameters > Outgoing
Calls" tab.
TS Adapter IE.
The ISDN TA on the PC does not signal the B-channel protocol to the remote station
when connecting. Automatic detection of the B-channel protocol by the ISDN TA on the
TS Adapter IE then fails.
As a test, set the B-channel protocol of the ISDN TA on the TS Adapter IE to match your
ISDN TA on the PC:
– For an internal ISDN TA, change this setting in the "Parameters > Modem > Internal
Modem" tab under "Protocol for Incoming Calls".
– For an external ISDN TA, you must add an AT command under the "Initialization 2"
parameter in the "Parameters > Modem > External Modem" tab. You will find the
appropriate AT command in the manual for your ISDN TA.
8.4 Malfunctions in remote maintenance
Error diagnostics
69