Poor Copy Quality; Vertical Dark Streaks On Output When Scanning From The Adf; Scanner Does Not Close - Lexmark CX331 User Manual

Troubleshoot a problem

Poor copy quality

Action
Step 1
a
Using a damp, soft, lint-free cloth, wipe the scanner glass and
the ADF glass.
b
Make sure that the document or photo is loaded facedown on
the upper-left corner of the scanner glass.
c
Copy the document or photo.
Is the copy quality satisfactory?
Step 2
a
Check the quality of the original document or photo.
b
Adjust the scan quality settings.
c
Copy the document or photo.
Is the copy quality satisfactory?

Vertical dark streaks on output when scanning from the ADF

Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
a
Open the scanner cover.
b
Using a damp, soft, lint‑free cloth, wipe the ADF glass and the
ADF glass pad.
c
Close the scanner cover.
d
Scan the document.
Do vertical streaks appear on scanned documents?

Scanner does not close

Action
Remove obstructions that keep the scanner cover open.
Did the scanner cover close correctly?
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
Yes No
Contact customer The problem is
support. solved.
Yes No
The problem is Contact
solved. support.
182
customer
customer