Page 1 CX331, CX431, MC3224, MC3326, MC3426 MFPs User's Guide November 2020 www.lexmark.com Machine type(s): 3500 Models: 285, 485, 685, 876, 8c6...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Printer conﬁgurations............................11 Using the control panel.............................13 Customizing the home screen........................13 Changing the language of the keyboard on the display................. 13 Understanding the status of the indicator light..................
Page 3 Contents Supported ﬂash drives and ﬁle types......................54 Conﬁguring conﬁdential jobs......................... 55 Printing conﬁdential and other held jobs....................56 Printing from a Cloud Connector proﬁle..................... 57 Printing a font sample list..........................57 Placing separator sheets between copies....................57 Canceling a print job............................57 Adjusting toner darkness..........................
Page 4 Contents Scan......................66 Using the automatic document feeder and scanner glass..............66 Scanning to a computer..........................66 Scanning to an FTP server using a shortcut....................67 Scanning to a network folder using a shortcut..................68 Scanning to a ﬂash drive..........................68 Scanning to a Cloud Connector proﬁle.......................69 Use printer menus..................
Page 5 Network connection problems........................189 Issues with supplies............................191 Clearing jams..............................192 Paper feed problems............................. 204 E-mailing problems............................206 Faxing problems..............................207 Scanning problems............................211 Color quality problems........................... 217 Contacting customer support........................220 Recycle and dispose................. 221 Recycling Lexmark products.........................221 Recycling Lexmark packaging........................221 Notices....................... 222 Index......................238...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 10 Learn about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 11: Printer Configurations
Learn about the printer Printer conﬁgurations Lexmark MC3224dwe MFP Scanner Standard bin Manual feeder 250‑sheet tray Control panel...
Page 12 Learn about the printer Lexmark CX331, Lexmark CX431, Lexmark MC3224adwe, Lexmark MC3326, Lexmark MC3426 MFPs Automatic document feeder (ADF) ADF tray ADF bin Standard bin Manual feeder Standard 250‑sheet tray Optional 250‑sheet trays Note: This option is supported only in some printer models.
Page 13: Using The Control Panel
Learn about the printer Using the control panel Control panel part Function Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. Home button Go to the home screen. Back button Return to the previous screen.
Page 14: Understanding The Status Of The Indicator Light
Learn about the printer Understanding the status of the indicator light Indicator light Printer status The printer is off. Blue The printer is on or ready. Blinking blue The printer is processing data. Blinking red The printer requires user intervention. Amber The printer is in Sleep mode.
Page 15 Learn about the printer Moisture content The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Page 16 Learn about the printer • When in doubt, contact your paper supplier. • When printing on letterhead, load the paper in the proper orientation for your printer. For more information, see the Paper and Specialty Media Guide. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 17 Learn about the printer Paper size Standard or Manual feeder Two‑sided Scanner glass optional printing 250‑sheet tray Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive 184.2 x 266.7 mm...
Page 18 Learn about the printer Paper size Standard or Manual feeder Two‑sided Scanner glass optional printing 250‑sheet tray 2, 3 Universal 105 x 148 mm (4.13 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope...
Page 19 Learn about the printer • The ADF supports only plain paper. Paper type Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Plain paper Card stock Labels Envelopes Supported paper weights Note: The ADF supports 52–90.3 g/m (14–24 lb bond) paper. Paper type and weight Standard or optional Manual feeder...
Page 20: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 21: Attaching Cables
Set up, install, and conﬁgure Left side 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 22: Installing Optional Trays
Set up, install, and conﬁgure Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 23: Setting Up And Using The Home Screen Applications
Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 24: Setting Up The Printer To Fax
Set up, install, and conﬁgure For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the • network domain name. • If necessary, select the Authentication type for FTP and SMB. To limit access to the bookmark, enter a PIN. Note: The application supports the following ﬁle types: PDF, JPEG, TIFF, and HTML-based web pages.
Page 25 Set up, install, and conﬁgure Using the fax setup wizard in the printer Notes: • This wizard appears only when analog fax is not yet set up. • This wizard only sets up the analog fax. To setup other fax modes, go to Settings > Fax > Fax Setup. •...
Page 26 Set up, install, and conﬁgure Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 27 Set up, install, and conﬁgure Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 28 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 29 Set up, install, and conﬁgure Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 30 Set up, install, and conﬁgure Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 31: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Answer On.
Page 32 Set up, install, and conﬁgure Notes: • Depending on your e-mail service provider, type your account password, app password, or authentication password. For more information on the password, see the list of e‑mail service providers, and then look for Device Password. •...
Page 33 Set up, install, and conﬁgure Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Note: To create an app password, go to the Google Account Security page, log in to your account, and then from the “Signing in to Google”...
Page 34 Set up, install, and conﬁgure Setting Value Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For accounts with two‑step veriﬁcation enabled, use an app password. To create an app password, go to the Outlook Live Account Management page, and then log in to your account.
Page 35 Set up, install, and conﬁgure Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 36 Set up, install, and conﬁgure Setting Value Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For accounts with two‑step veriﬁcation enabled, use an app password. To create an app password, go to the Zoho Mail Account Security page, log in to your account, and then from the Application‑Speciﬁc Passwords...
Page 37 Set up, install, and conﬁgure Setting Value SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account.
Page 38 Set up, install, and conﬁgure Setting Value Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Sohu Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the Sohu Mail home page, click Options >...
Page 39: Loading Paper And Specialty Media
Set up, install, and conﬁgure Setting Value Device Password Authorization code Note: To create an authorization code, from the e‑mail home page, click Settings > More settings > User‑end POP/IMAP/SMTP, and then enable Authorization code status. Notes: • If you encounter errors using the settings provided, then contact your e‑mail service provider. •...
Page 40 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • Load letterhead faceup with the header toward the back of the tray for one‑sided printing. •...
Page 41 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the manual feeder Adjust the guide to match the size of the paper that you are loading.
Page 42 Set up, install, and conﬁgure Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer ﬁrst for one‑sided printing. • Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided printing.
Page 43: Installing And Updating Software, Drivers, And Firmware
Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
Page 44 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 45 Click Check for updates > I agree, start update. • Upload the ﬂash ﬁle. Note: To get the latest ﬁrmware, go to www.lexmark.com/downloads, and then search for your printer model. Browse to the ﬂash ﬁle. Note: Make sure that you have extracted the ﬁrmware zip ﬁle.
Page 46: Available Options
Set up, install, and conﬁgure Available options MarkNet N8372 802.11a/b/g/n/ac Wireless Print Server Interface Card Note: Supported only in the Lexmark MC3426adwe printer model. Networking Installing the wireless print server Turn off the printer. Install the adapter.
Page 47 Set up, install, and conﬁgure Attach the NFC card. Turn on the printer. Connecting the printer to a Wi‑Fi network Before you begin, make sure that: • Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Page 48 Set up, install, and conﬁgure Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google Play or App Store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 49 Set up, install, and conﬁgure Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the home screen, touch Settings > Network/Ports > Wi-Fi Direct. Conﬁgure the settings.
Page 50: Printing The Menu Settings Page
Set up, install, and conﬁgure Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page For Windows users Open Printers & scanners, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 51: Secure The Printer
Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the home screen, touch Settings >...
Page 52: Print
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 53: Printing From A Flash Drive
Print Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your ﬁle manager or launch a compatible application.
Page 54: Supported Flash Drives And File Types
Print Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. • If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the display.
Page 55: Configuring Confidential Jobs
Print File types Documents Images • • PDF (version 1.7 or earlier) .JPEG or .jpg • • Microsoft ﬁle formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)* .TIFF or .tif* • .gif* • .bmp* • .png* • .pcx* • .dcx* * Supported only in some printer models. Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings >...
Page 56: Printing Confidential And Other Held Jobs
Print Printing conﬁdential and other held jobs For Windows users With a document open, click File > Print. Select a printer, and then click Properties, Preferences, Options, or Setup. Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Conﬁdential, Repeat, Reserve, or Verify).
Page 57: Printing From A Cloud Connector Profile
Print Printing from a Cloud Connector proﬁle From the home screen, touch Cloud Connector. Select a cloud service provider, and then select a proﬁle. Note: For more information on creating a Cloud Connector proﬁle, see “Creating a Cloud Connector proﬁle” on page Touch Print, and then select a ﬁle.
Page 58: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 59: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the manual feeder, then navigate to: Copy To >...
Page 60: Copying Cards
Copy Copying cards Load a card on the scanner glass. From the control panel, navigate to: Copy > ID Copy If necessary, adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy. Conﬁgure the settings, and then touch Create a shortcut.
Page 61: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 62: Creating An E-Mail Shortcut
E-mail Creating an e-mail shortcut From the home screen, touch E‑mail. Conﬁgure the settings, and then touch Create a shortcut.
Page 63: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge • Use the scanner glass for single‑page documents, before loading.
Page 64: Scheduling A Fax
For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number. If necessary, conﬁgure other fax settings. Fax the document. Scheduling a fax Load the original document into the ADF tray or on the scanner glass.
Page 65: Printing A Fax Log
Printing a fax log From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log. Blocking junk faxes From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. Set Block No Name Fax to On.
Page 66: Scan
The computer and the printer are connected to the same network. For Windows users Using Lexmark Scanback Utility From the computer, run Lexmark Scanback Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 67: Scanning To An Ftp Server Using A Shortcut
Scan Click Finish. Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan to Computer, and then select a scan proﬁle. Note: Make sure that Scan to Computer is enabled. From the home screen, touch Settings > Device > Visible Home Screen Icons >...
Page 68: Scanning To A Network Folder Using A Shortcut
Scan From the Shortcut Type menu, select FTP, and then conﬁgure the settings. Apply the changes. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Shortcuts > FTP Select the shortcut. Scanning to a network folder using a shortcut Create a network folder shortcut.
Page 69: Scanning To A Cloud Connector Profile
Scan Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. • If the USB Drive screen does not appear, then touch USB Drive on the control panel. Scan the document.
Page 70: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 71: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 72 Use printer menus Menu item Description One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account 5–300 (60*) automatically.
Page 73 Use printer menus Menu item Description Copy Specify the scanning behavior based on the original document. Pages per Side Off* 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Copy Determine the darkness of the scanned text images. Darkness 1–9 (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 74 Use printer menus Menu item Description Supplies Set the number of times that the alarm sounds when the cartridge is low. Cartridge Alarm Single* Continuous Supplies Conﬁgure notiﬁcation settings when the printer requires user intervention. Custom Supply Notiﬁcations Note: This menu item appears only in the Embedded Web Server.
Page 75 Use printer menus Menu item Description E‑mail Alerts Setup Require a trusted certiﬁcate when accessing the SMTP server. E‑mail Setup Require Trusted Certiﬁcate E‑mail Alerts Setup Set the authentication type for the SMTP server. E‑mail Setup SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM‑MD5...
Page 76 Use printer menus Menu item Description Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle Reboot always* Reboot never Error Prevention Set the number of automatic reboots that the printer can perform.
Page 77 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 78 Use printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 79 Use printer menus Menu item Description Tray Conﬁguration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters...
Page 80 Use printer menus Menu item Description Print Conﬁguration Print color content in grayscale. Black Only Mode Off* Print Conﬁguration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data.
Page 81 Use printer menus Menu item Description Toner patch sensor setup Set the default calibration frequency. Calibration frequency preference Disabled Fewest color adjustments Fewer color adjustments Normal* Better color accuracy Best color accuracy Toner patch sensor setup Run the full color calibration. Full calibration Toner patch sensor setup Print a diagnostic page that contains toner patch sensor...
Page 82 Export Conﬁguration File to USB* Export conﬁguration ﬁles to a ﬂash drive. Export Compressed Logs to USB* Export compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. * This menu item appears only in some printer models.
Page 83: Print
Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑sided* 2‑sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
Page 84 Use printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
Page 85 Use printer menus Menu item Description Print All Order Specify the order in which held and conﬁdential jobs are printed when Print All is selected. Alphabetical* Newest First Oldest First Note: An asterisk (*) next to a value indicates the factory default setting. Quality Menu item Description...
Page 86 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner that is used for each color. Cyan ‑5 to 5 (0*) Magenta ‑5 to 5 (0*) Yellow ‑5 to 5 (0*) Black ‑5 to 5 (0*) Reset Defaults Color Correction Modify the color settings used to print documents.
Page 87 Use printer menus Menu item Description Wait Timeout Time Set the time in seconds for the printer to wait for more data before canceling a print job. 15–65535 (40*) Note: This menu item appears only when Wait Timeout is enabled. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 88 Use printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.
Page 89: Paper
Use printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Note: An asterisk (*) next to a value indicates the factory default setting. Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs.
Page 90 Use printer menus Menu item Description Portrait Width Set the portrait width of the universal paper. 3.00–14.17 inches (8.50*) 76–360 mm (216*) Portrait Height Set the portrait height of the universal paper. 3.00–14.17 inches (14*) 76–360 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction.
Page 91: Copy
Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Note: Custom Type is supported only in some printer models. Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton...
Page 92 Use printer menus Menu item Description Print Page Borders Place a border around each image when printing multiple pages on a single page. Off* Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S.
Page 93: Fax
Use printer menus Menu item Description Contrast Specify the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 94 Use printer menus Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine. Fax Number Identify your fax number. Fax ID Notify fax recipients of your fax name or fax number. Fax Name Fax Number* Memory Use Set the amount of internal printer memory allocated for faxing.
Page 95 Use printer menus Menu item Description Original Size Specify the size of the original document. [List of paper sizes] (Mixed Sizes*) Orientation Specify the orientation of the original document. Portrait* Note: This menu item appears only in some printer models. Landscape Sides Specify the orientation of the original document when scanning on both sides...
Page 96 Use printer menus Menu item Description Contrast Set the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 97 Use printer menus Menu item Description Enable Color Fax Scans Enable color scans for fax. Off by Default* On by Default Never Use Always Use Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number.
Page 98 Use printer menus Admin Controls Menu item Description Enable Fax Receive Set the printer to receive fax. Enable Color Fax Receive Set the printer to receive fax in color. Enable Caller ID Show the number that is sending the incoming fax. Off* Block No Name Fax Block incoming faxes sent from devices with no station ID or fax ID speciﬁed.
Page 99 Use printer menus Fax Log settings Menu item Description Transmission Log Frequency Specify how often the printer creates a transmission log. Always* Never Only for Error Transmission Log Action Print or e‑mail a log for successful fax transmission or transmission error. Print E‑mail Off*...
Page 100: E-Mail
Use printer menus Menu item Description Ringer Volume Enable the ringer volume. Off* Note: An asterisk (*) next to a value indicates the factory default setting. E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail.
Page 101 Use printer menus Menu item Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials Device Userid Specify the user ID and password to connect to the SMTP server. Device Password NTLM Domain Specify the domain name for the NTLM security protocol. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 102 Use printer menus Menu item Description Color Specify the color when scanning an image. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image.
Page 103 Use printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) E‑mail Bit Depth 1 bit* 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi...
Page 104: Ftp
Use printer menus Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo on a scanned image. 5–95 (75*) Photo Default Set the quality of a photo on a scanned image. 5–95 (50*) Transmission Log Print a log for successful e‑mail transmission.
Page 105 Use printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to 1.4. 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type...
Page 106 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Note: This menu item appears only in some printer models. Long Edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 107: Usb Drive
Use printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo image on a scanned image.
Page 108 Use printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to 1.4. 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type...
Page 109 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Note: This menu item appears only in some printer models. Long Edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 110 Use printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo on a scanned image.
Page 111 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 112: Network/Ports
Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display. Printer Speed, Duplex Show the speed of the currently active network card.
Page 113 Use printer menus Wireless Menu item Description Setup Using Mobile App Conﬁgure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
Page 114 Use printer menus Menu item Description Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal. WPA2/WPA‑Personal Enable wireless security through WPA2/WPA. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal.
Page 115 Use printer menus Menu item Description IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 116 Use printer menus Ethernet Menu item Description Network Speed Show the speed of an active network adapter. IPv4 Enable Dynamic Host Conﬁguration Protocol (DHCP). Enable DHCP Note: DHCP is a standard protocol that allows a server to distribute IP addressing and conﬁguration information to clients in a dynamic manner. IPv4 Set the static IP address of your printer.
Page 117 Use printer menus Menu item Description Network Address Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
Page 118 Use printer menus Menu item Description Backup DNS Specify the backup DNS server addresses. Backup DNS 2 Backup DNS 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network. Enable DDNS Update the Dynamic DNS settings.
Page 119 Use printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 120 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Privacy Password Authentication Password Set Read‑only Credentials User Name Privacy Password Authentication Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy...
Page 121 Use printer menus Menu item Description DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie‑Hellman) Group Proposal appears only when Base modp4069 (16) Conﬁguration is set to Compatibility. modp6144 (17) • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear IKE SA Lifetime (Hours) only when Base Conﬁguration is set to Secure.
Page 122 Use printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
Page 123 Use printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port 1–65535 (80*) HTTPS Device Certiﬁcate...
Page 124: Security
Use printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events. Ping frequency Specify the network query interval in seconds.
Page 125 Use printer menus Menu item Description Manage Permissions Control access to the printer menus. Administrative Menus Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu SE Menu Device Menu Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates...
Page 126 Use printer menus Certiﬁcate Management Menu item Menu item Conﬁgure Certiﬁcate Defaults Set the default values for generated certiﬁcates. Common Name Organization Name Unit Name Country/Region Province Name City Name Subject Alternate Name Device Certiﬁcates Generate, delete, or view device certiﬁcates. Manage CA Certiﬁcates Load, delete, or view Certiﬁcate Authority (CA) certiﬁcates.
Page 127 Use printer menus Menu item Description Conﬁdential Job Expiration Set the expiration time for conﬁdential print jobs. Off* Notes: 1 Hour • If this menu item is changed while conﬁdential print jobs reside in the printer 4 Hours memory, then the expiration time for those print jobs does not change to the 24 Hours new default value.
Page 128: Cloud Connector
Use printer menus Miscellaneous Menu item Description Print Permission Allow the user to print. Off* Default Print Permission Login Shows the default permission used for the user to print. Note: This setting shows only when one or more Login Methods are created. Security Reset Jumper Specify user access to the printer.
Page 129 Use printer menus Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts PostScript Fonts Print Demo Print a demo page that is used as a diagnostic tool for print problems. Demo Page Shortcuts Menu item...
Page 130: Troubleshooting
Use printer menus Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects. Cleaning the Scanner Print instructions on how to clean the scanner.
Page 131: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 132: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 133 20N4XK0 20N5XK0 Supported only in the Lexmark CX331 printer model. Supported only in the Lexmark CX431 printer model. For more information on countries located in each region, go to www.lexmark.com/regions. Lexmark CX331 Regular high yield print cartridges Item Part number...
Page 134 C342XY0 C343XY0 C344XY0 C345XY0 Black C341XK0 C342XK0 C343XK0 C344XK0 C345XK0 Supported only in the Lexmark MC3326 printer model. Supported only in the Lexmark MC3426 printer model. Lexmark MC3224 Regular print cartridges Item Part number Cyan C320020 Magenta C320030 Yellow C320040...
Page 135: Replacing Parts And Supplies
Maintain the printer Item Part number Yellow C340X40 Black C340X10 Ordering a waste toner bottle Item Part number Waste toner bottle 20N0W00 Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge. Open the front door, and then ﬁrmly push it down.
Page 136 Maintain the printer Remove the used print cartridge. Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the quality of future print jobs.
Page 137 Maintain the printer Insert the new print cartridge. Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
Page 138 Maintain the printer Insert the new waste toner bottle. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray.
Page 139 Maintain the printer Replacing the manual feeder Remove the tray. Remove the used manual feeder. Unpack the new manual feeder. Insert the new manual feeder. Insert the tray.
Page 140 Maintain the printer Replacing the ADF tray Open the ADF cover.
Page 141 Maintain the printer Remove the used ADF tray. Unpack the new ADF tray.
Page 142 Maintain the printer Insert the new ADF tray until it clicks into place. Close the ADF cover. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 143 Maintain the printer Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. Close the front door.
Page 144 Maintain the printer Remove the tray. Remove the waste toner bottle. Position the printer on its side.
Page 145 Maintain the printer Remove the used pick tires. Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
Page 146 Maintain the printer Insert the new pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray.
Page 147 Maintain the printer Replacing the ADF separator pad Open the ADF cover. Remove the used ADF separator pad. Unpack the new ADF separator pad.
Page 148 Maintain the printer Insert the new separator pad until it clicks into place. Close the ADF cover.
Page 149: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 150 Maintain the printer Notes: • Do not use household cleaners or detergents, as they may damage the touch screen. • Make sure that the touch screen is dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 151 Maintain the printer • Scanner glass pad • ADF glass • Scanner glass Close the scanner cover. Cleaning the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 152 Maintain the printer Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. To avoid stray toner contamination, place a sheet of paper on top of the print cartridge tray, and then insert the print cartridge tray. Close the front door.
Page 153 Maintain the printer Remove the tray. Remove the waste toner bottle. Position the printer on its side.
Page 154 Maintain the printer Remove the pick tires. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Page 155 Maintain the printer Insert the pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray.
Page 156: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 157: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 158: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 160 “Ghost images”...
Page 159: Printing Problems
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 174 page 175 page 176 page 178 “Horizontal white lines” on “Vertical white lines” on “Repeating defects” on page 179 page 181 page 182 Printing problems...
Page 160 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 161 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel.
Page 162 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 163 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 164 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 165 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Note: Make sure that the setting matches the paper loaded. Print the document. Are the margins correct? Light print Note: Before solving the problem, print the Print Quality Test Pages.
Page 166 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver. Print the document. Is the print light? Step 4 Go to step 5.
Page 167 Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 168 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridge of the missing color. Insert the print cartridge tray, and then close the door. Print the document.
Page 169 Troubleshoot a problem Action Step 1 Go to step 2. Contact customer support. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the control panel, navigate to: Settings >...
Page 170 Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 171 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 172 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3.
Page 173 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 174 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 175 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 176 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 177 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 178 Troubleshoot a problem Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 179 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 180 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 181 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 182 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 183 Troubleshoot a problem Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance distance, and then distance, and then between the repeating defects on the affected color page. contact customer contact customer Check if the repeating defects match any of the following support.
Page 184 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
Page 185 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 186 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
Page 187: The Printer Is Not Responding
Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 188: Unable To Read Flash Drive
Troubleshoot a problem Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in Sleep or Hibernate mode. printer. Is the printer in Sleep or Hibernate mode? Step 5 Go to step 6. Insert the cables to the correct ports.
Page 189: Enabling The Usb Port
Troubleshoot a problem Enabling the USB port From the home screen, touch Settings > Network/Ports > USB > Enable USB Port. Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on.
Page 190 Troubleshoot a problem Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action...
Page 191: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 192: Clearing Jams
15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
Page 193 Troubleshoot a problem • Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
Page 194 Troubleshoot a problem Jam locations Automatic document feeder (ADF) Standard bin Manual feeder Trays Door B Door E Paper jam in the standard tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 195 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door.
Page 196 Troubleshoot a problem Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in the optional tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 197 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 198 Troubleshoot a problem Close the door. Remove the optional tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Raise the scanner, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 199 Troubleshoot a problem Lower the scanner.
Page 200 Troubleshoot a problem Paper jam in the manual feeder Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in door B Open door B.
Page 201 Troubleshoot a problem Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed. • Fuser area...
Page 202 Troubleshoot a problem • Below the fuser area • Duplex unit Close the door.
Page 203 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover.
Page 204: Paper Feed Problems
Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps.
Page 205 Troubleshoot a problem Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 206: E-Mailing Problems
Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact customer...
Page 207: Faxing Problems
Troubleshoot a problem Cannot send e‑mails Action Step 1 The problem is Go to step 2. solved. Make sure that the e‑mail SMTP settings are conﬁgured correctly. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Can you send an e‑mail? Step 2 The problem is Go to step 3.
Page 208 Troubleshoot a problem Cannot send or receive faxes Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 209 Troubleshoot a problem Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 210 Troubleshoot a problem Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer...
Page 211: Scanning Problems
Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 212 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Connect the printer to the network. Scan the document. Can you scan the document to a computer? Step 5 The problem is Contact customer solved. support. Make sure that the printer and the computer are connected to the same network.
Page 213 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 214 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Scan job was not successful Action Step 1 The problem is...
Page 215 Troubleshoot a problem Poor copy quality Action Step 1 The problem is Go to step 2. solved. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass.
Page 216 Troubleshoot a problem Scanner does not close Action Remove obstructions that keep the scanner cover open. The problem is Contact customer solved. support. Did the scanner cover close correctly? Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer The problem is...
Page 217: Color Quality Problems
Troubleshoot a problem Adjusting scanner registration From the control panel, navigate to: Settings > Device > Maintenance > Conﬁg Menu > Scanner Conﬁguration > Scanner Manual Registration Touch Print Quick Test. Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration. Touch Copy Quick Test.
Page 218 Troubleshoot a problem Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics shown on a computer monitor. Black toner usage is optimized for printing photographs.
Page 219 Troubleshoot a problem What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 220: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 221: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 222: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 223 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Gmail, Android, Google Play, and Google Chrome are trademarks of Google LLC.
Page 224 MC3326adwe); 54 (CX431adw, MC3426adw) Ready Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products.
Page 225 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 226 Notices ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture. Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 8 to 80% RH...
Page 227 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 228 Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M14-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
Page 229 Notices If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 230 JATE, with the following Certiﬁcation Number: A18-0046001 Lexmark International, Inc. LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland.
Page 231 Teilenummer 80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models.
Page 232 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 233 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 234 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 235 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 236 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 237 Notices This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneﬁciaries of this limitation. Additional rights...
Page 238: Index
Index Index colored background on prints 163 adapter plug 28 can send but not receive computer adding a shortcut faxes 210 connecting to the printer 50 copy 60 canceling a print job computer, scanning to 66 adding hardware options from the computer 57 conﬁdential documents do not print driver 45 from the printer control...
Page 239 67 fax destination 64 feeder (ADF) 61 customer support using the scanner glass 61 contacting 220 genuine Lexmark parts and supplies 132 factory default settings genuine parts and supplies 132 date and time restoring 51 ghost images on prints 162...
Page 240 HTTP/FTP Settings 122 printing 50 Image 88 noise emission levels 223 keyboard on the display IPSec 120 Non‑Lexmark supply 191 changing the language 13 Layout 83 non‑volatile memory 51 Local Accounts 125 erasing 51 Login Restrictions 126...
Page 241 65 selecting 15 print jobs do not print 183 recycling print appears tinted 219 slow printing 184 Lexmark packaging 221 print cartridge tray linking does not work 205 Lexmark products 221 ordering 132 unable to read ﬂash drive 188...
Page 242 Index reports separator sheets touch screen printer status 131 placing 57 cleaning 149 printer usage 131 setting the paper size 39 trays resetting setting the paper type 39 installing 22 supply usage counters 191 setting the Universal paper linking 42 resetting supply usage size 39 loading 39...
Page 243 188 wireless network 48 uneven print density 175 Universal paper size setting 39 unlinking trays 42 updating ﬁrmware 44 USB port enabling 189 USB printer port 21 using genuine Lexmark parts and supplies 132 using the ADF copying 58...

This manual is also suitable for:

Cx431 Mc3224 Mc3326 Mc3426 285 485 ... Show all

Lexmark CX331 User Manual

Safety Information

Learn about the Printer

Set Up, Install, and Configure

Secure the Printer

Print

Copy

E-Mail

Fax

Scan

Use Printer Menus

Maintain the Printer

Troubleshoot a Problem

Recycle and Dispose

Notices

Index

Quick Links

Related Manuals for Lexmark CX331

Summary of Contents for Lexmark CX331

This manual is also suitable for:

Table of Contents