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19. PRODUCT WARRANTY
C2Max warrants that this product will be free from defects in materials and workmanship
for a period of (Refer to relevant Pricelist /contract) from the date of shipment/purchase. If
any such product proves defective during this warranty period, C2Max at its option, either
will repair the defective product without charge for parts and labour, or will provide a
replacement in exchange for the defective product.
In order to obtain service under this warranty, Customer must notify C2Max of the
defect before the expiration of the warranty period and make suitable arrangements for
the performance of service. In order to return an Item for repair, contact technical support
via www.c2max.com for relevant number for your area and troubleshooting assistance.
This may involve repair of product by means of telephone support or completing a Returns
Material Authorisation via support at www.c2max.com Customers shall be responsible for
packaging and shipping the defective product to the service center designated by C2Max
with shipping charges prepaid. C2Max shall pay for the return of the product to Customer
site.
Exceptions to Warranty
The warranty is void if the Product is not operated in conformance with installation,
environmental, mechanical or electrical requirements, or within thermal stress limits, or to
the extent that any malfunction is the result of misuse, abuse, vandalism, neglect, improper
installation or application, alteration, accident, or negligence in use, storage, transportation,
or handling, or it the original identification markings on the product have been removed,
defaced or altered, lighting, electricity, water, fire, environmental or other hazard, or other
impact outside of normal operating guidelines.
C2Max assumes no responsibility for any other claims, including, but not limited to, loss of
recording media and loss of data etc., not specifically stated in this warranty. This warranty
does not affect the consumer's statutory rights under applicable national legislation in
force, or the consumer's rights against the retailer arising from the sales / purchase
contract. In the absence of applicable national legislation, this warranty will be the
consumer's sole and exclusive remedy, and neither C2Max nor its subsidiaries shall be liable
for any incidental or consequential damages for breach of any express or implied warranty
of this product.
For full terms and conditions regards warranty please visit www.c2max.com
20. TECHNICAL SUPPORT
Most problems can be solved via our support portal at www.c2max.com
Alternatively we have email support available at support@c2max.com
For all other queries, we also have phone support available. Please visit www.c2max.com for
further information about contact details and/or opening hours.
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www.c2max.com
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