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Table of Contents
Summary of Contents for C2Max XTREME HD
- Page 1 USER MANUAL FOR XTREME HD RECORDER...
- Page 2 WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH THE WIDE BLADE OF THE PLUG TO THE WIDE SLOT AND INSERT FULLY. www.c2max.com...
- Page 3 THANK YOU FOR CHOOSING C2MAX This manual was written for our 3.2 operating system and was accurate at time of release. However because of continuous efforts to improve and upgrade our software and products some features of your device may not be included in this manual. This manual covers the operating system that is on the recorder and does not include information relating to other software such as phone/tablet applications. For up to date manuals on other software please visit our support page on www.c2max.com YOUR SYSTEM INFORMATION This page is for unique information related to your system; this page should be filled in by your system integrator at the time of install. Device Model Number: Device Serial Number:...
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Page 4: Table Of Contents
16. System Info ........................39 a. Info ......................... 39 b. Alarm Status ....................40 c. BPS Info ......................40 d. Log .........................40 e. Network Info....................41 17. Software ..........................42 18. Troubleshooting ......................43 19. Product Warranty ......................47 20. Technical Support ......................47 21. Notes ..........................48 www.c2max.com... -
Page 5: Connections
Depending on your model the USBs will either be located on the front or at the back of the device Network Port The network port is used for connecting your device to the network for remote access. E-Sata Port Models with this port can backup and add external storage Alarm I/O’s Models with these connector blocks can accept alarm triggers RS-232 Port The RS-232 serial port is used for advanced diagnostics www.c2max.com... -
Page 6: Mouse Operation
Left Click Button Single Click i. Click to open the quick toolbar ii. Opening menus iii. Checking a box iv. Selecting letters and numbers on the on-screen keyboard Double Click i. Bringing a camera full screen on live view or playback ii. Selecting a playback event iii. Opening certain sub menus 2. Right Click Button Exits any menu or reopens previous window On live view it displays quick select options 3. Scroll Wheel Scrolls through menus or events in a list Increases or decreases numeric values in input boxes www.c2max.com... -
Page 7: System Start Up
It is highly recommended that you change all the default system passwords to ensure the security of the system. Please follow the instructions in the “Account Management” section of this manual in how to change passwords. Record any changes and keep that information stored securely. If an incorrect password is entered 3 times incorrectly within a 30 minute period the system will lock the user account. If you are locked out of the system wait 30 minutes or reboot the device before attempting to login again. www.c2max.com... -
Page 8: Startup Wizard
Click next to enter the startup wizard, the 1. General Menu including Date system will ask you for the password. and Time Setup Proceed to enter your password and enter the wizard. 2. Record Quality Settings 3. Record Schedule Setup 4. Enabling / Disabling Recording 5. Network Settings The above are quick settings adjustments for essential parts to your system, for more information on any of these menus please visit the individual chapters in this manual. www.c2max.com... -
Page 9: On Screen Display Icons
By default, the login password is the same as the user name, for example: • Username: guest Password: guest • Username: admin Password: admin By default the system has two user names: • guest = Limited user access to certain parts of the system • admin = Full administrator access to all functions and used as the remote login Backspace / Delete Confirm Entry / Close keyboard Change to capital letters etc. Space By clicking on a field such as a password or text entry it will display the above virtual keyboard. The keyboard operates just like a regular on-screen keyboard, left click to select individual characters and Shift to change the letters to upper case characters. www.c2max.com... -
Page 10: Camera Toolbar
NOTE: At default the recorder will playback from 5 minutes ago, this can be increased up to 60 minutes by changing the value of ‘Real time Play’ in Settings > General Digital Zoom • Press the button to enable digital zoom on the channel the icon will then change to • Click and drag a box around the area you want to zoom in on • Click and drag to pan the selected zoom • Right click to reset back to full view • Click again to disable digital zoom, the selected area will be at the same zoom until you right click inside the channel. NOTE: You can use digital zoom on multiple channels at the same time. Using the digital zoom does not affect the recorded video. Realtime Backup This function allows you to record live video of the selected channel directly onto a USB device (not included) 1. Insert the USB backup device into one of the USB ports on the device 2. Click on the button to begin the real-time backup, the icon will change to if successful. 3. Click again to stop the real-time backup. www.c2max.com... -
Page 11: Main Menu
Channel Name Wi-Fi PPPoE HD Info DDNS Record Info Info Version IP Filter e-mail Alarm Status FTP Online Users UPnP INFO Network Info Net Load SNMP Network Test Multicast BPS Info Alarm Centre P2P Setting Register Shutdown Logout EXIT Exit Reboot www.c2max.com... -
Page 12: Channel Type
Depending on your model you may also have the ability to add IP Cameras to your system. Please refer to the specification sheet for the number of IP Cameras you can add to the system. To add an IP Camera simply click IP on the last channel and click apply. The system will request a re-boot to apply the changes. c. Adding IP Cameras When the system is re-booted there will be a new option in Main Menu > Camera called Remote Device which will display the following screen 1. Click IP Search to find available devices on the network 2. Highlight the required device that you wish to add Click Add 4. When the device is added it will appear in the Added Device list below 5. When a device is successfully connected it will display a green light in the status column www.c2max.com... -
Page 13: Channel Names
5. CHANNEL NAMES Name the cameras to be more descriptive to the location of the camera so it is easy to identify 1. Access the main menu and go to Camera > Channel Name 2. Then enter the names for your cameras www.c2max.com... -
Page 14: Time Functions
2. Enter the current Date and Time according to the date and time format 3. Click Save next to the time Date and Time adjustment Save button for Date and Time adjustments Setup and of DST (Daylight Saving) Setup and of NTP (Network Time Protocol) b. Setting up DST (Daylight Saving Time) DST settings will move the time forward and back for summertime adjustments. The system will have the settings for UK and Ireland Summer Time pre-filled. Use the tick box to enable and disable this feature. c. Setting up NTP (Network Time Protocol) You can also sync your device to an internet based NTP server. The system at default will have a network based time server pre-filled. To enable tick the box next to “NTP”. www.c2max.com... -
Page 15: Account Management
• default = This is a system account used for automated tasks that can be setup in the device, this username will not be display in the drop down menu When adding a user you can control permissions to certain parts of the device (including which cameras the user can view remotely as well as which channels can be played back on the device) a. Changing Passwords 1. Access the main menu and go to Setting > Account Manage, then click the button of the user name 2. Select the user you wish to modify from the drop down list 3. Tick the modify Password Box 4. Under Old Password enter the previous password 5. Under New Password and Confirm Password enter the new password 6. Click Save www.c2max.com... -
Page 16: Adding Accounts
2. Select Monitor from the tab selection 3. At default all channels will be ticked, un-tick the cameras you want to make covert 4. Click Save NOTE: When a user with access to the channel is logged in they will see that camera on live view, to test your changes logout of the current username. www.c2max.com... -
Page 17: Recording Quality
HDD as well as transmitting smaller files when accessing from remote devices Channel - this is the channel you are modifying Type – this is the type of recording you are modifying, for example you set that Regular (Constant) recording at a low quality and then set that Motion records at a higher quality Compression – H.264 is a compression used for compressing the file size Resolution – This will vary depending on the type of camera you have but will default to the highest quality, if you want to save space lower the settings Frame Rate (FPS) – this indicates the number of frames in each second of recorded data, this has variable setting adjustment of 1~25 (PAL) Bit Rate Type – you have the option of CBR or VBR, CBR being Constant and VBR being variable. This will affect the recording and streaming quality and fluency Bit Rate (Kb/S) – this is the amount of data the files sizes will occupy on the HDD as well as stream to remote devices Audio/Video – this is to enable and disable audio on both the main and extra stream. You also have the option of disabling the video on the 2nd stream. You need to have a camera with microphone for the system to record audio IMPORTANT NOTICE We recommend you test the recording quality in Playback to ensure you are happy with the changes that have been made, as certain settings in this menu will have a negative impact on the recording quality. www.c2max.com... -
Page 18: Recording Schedule
08:00~18:00 in the Event menu Red shows that the system will record Blue shows that the system will alarm triggers (this is only applicable record when motion or to systems with alarm I/O’s) alarm is detected www.c2max.com... -
Page 19: Timeline Schedule Setup
3. You can pre-define up to 6 periods, per day and per channel. Begin by entering a start and finish time for one or more periods 4. Select the recording type you want during the period 5. Select the other day(s) you want this schedule also to run 6. Click Save to close this window 7. Click Apply to save the changes www.c2max.com... -
Page 20: Record Set
10. RECORD SET This menu allows you to turn off and on recording for particular channels Schedule – when the channels are set to schedule it means the recorder will follow what- ever is set in the record schedule Manual – this is a manual override to switch to recording setup to constant 24x7 Stop – this is a manual setting to stop recording on selected channels, setting a channel to Stop will mean it won’t record any video for that particular channel www.c2max.com... -
Page 21: Event Setup
Motion Detect (aka MD) – this refers to motion that is detected with the video image it works by analysing pixel change from within the image, in this tab you can setup the sensitivity and actions for motion detection. Video Loss – in this menu you can setup what the recorder does when video is lost on one of the channels. Video Masking – in this menu you can setup what the recorder does when the recorder detects the camera is being masked or tampered with. www.c2max.com... -
Page 22: Motion Detect
3. Unselect the area using the click and drag method that you do not want to detect, this area will then be clear 4. Set your sensitivity on the Region 1 tab, this value has a parameter of 0~100. The higher the value the more sensitive it will be. The Sensitivity is set globally for the channel on the Region 1 tab 5. Set the Threshold per region, this setting has a parameter of 0~100. The lower the value the more sensitive it will be 6. Right click to exit the region screen 7. Click Apply to save your changes www.c2max.com... - Page 23 The bottom section of the Motion Detect menu allows you to setup the linkage settings for when motion occurs. Period – Allows you to set a schedule of when motion alerts will activate Anti-dither – this is the amount of time the recorder will hold the event for before processing a new event, the max time that can be set is 600 seconds (10 minutes) Pop-Up Message – when this box is ticked it will display a notification on the local screen ARC Upload – when ticked the device will send an alarm command to compatible monitoring station Send Email – when ticked it will send an email message to the email receivers that are setup in the network section Record Channel – at default the selection the channel you are currently on will be selected but if required you can also get the system to start recording other channels when motion is detected PTZ Activation – this setup menu allows you to call a preset of a PTZ camera when motion is detected Delay (After) – this time parameter allows you to set the amount of time it records after the event has ended Tour – this option when enabled brings the camera full screen on your local monitor Snapshot – as well as recording video you can also save snapshots of the event, also when snapshot is enabled it will also send a snapshot to the email receivers Buzzer – when ticked the on-board buzzer will sound for the duration of the event www.c2max.com...
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Page 24: Playback
From the live view screen, right click and then click Search / Playback Access the Main Menu and go to Search You may be required to login, if so select your username and enter your password (at de- fault the password is the same as the user name) 1. To view recording simply select the date on the calendar, all days in green have recording on them. 2. Select the cameras you wish to playback, depending on the part number you will have the option to play up to 16 channels at the same time. 3. When you have the date and channels selected, click inside the timeline to begin playback. 4. At default the timeline will open in 24 hour mode you can change the scope of the timeline to 2hr, 1hr & 30min on the bottom right hand corner of the screen. www.c2max.com... -
Page 25: Playback Controls
Stop The Stop button will stop all playback regardless if the Sync button is ticked or not. Reverse Play The Reverse Play button will playback the video selected in reverse, you can speed up the reverse playback by pressing on the Fast button Frame Control If you are looking to identify a fast moving object it is best to control the playback using the frame by frame controls, these buttons become active when the video is paused. The increments that it moves forwards and backwards are determined by your Encode settings. Fast/Slow Play You can control the speed of the playback by using these buttons, you have 4 speed settings. www.c2max.com... -
Page 26: Smart Playback
To use this feature please follow the instructions below: Select the camera you want to use smart search on and bring that camera full screen When you have the camera full screen the smart search button will be active, press this button and the screen will overlay a grid onto the camera image. Highlight the area you want to analyse using the mouse to highlight the screen, in the above example we have highlighted the area at the bottom of the stairs so we can identify anyone who has gone upstairs. To begin the smart search click the Smart Search button again and the device will then begin to playback movements that happened in the selected area To exit Smart Search right click on the screen and press OK to confirm www.c2max.com... -
Page 27: Search / Playback Function List
Slow/Fast Play Speed up or slow down playback Volume Smart Search function Snapshot Saves snapshots to external media Mark Adding marks to the playback time Volume Volume Control for playback Clip Function Enabling video clip function Video Clip Start Time Shows the start point of the video clip. Video Clip End Time Shows the end point of the video clip. Card Search Card Search Marks Manager Marks Manager File List Shows the recorded files in a list format Backup Begins backup when files are selected Status Indicator Indicates video playback status - playing, paused, etc. Sync When unchecked, allows simultaneous playback of different channels starting at different points in time. Record Modes Allows selection of which type of video recordings to search. Timeline Shows the time period(s) that video was recorded, along with the recording mode of that video. Timeline Time Scale Adjustments for the the scale of the timeline from 24 hours down to 30 minutes. www.c2max.com... -
Page 28: Backup
2. When you have the backup device selected, it will display the required amount of s torage required for the backup as well as the free/total space in the backup medium 3. Select the File Format you wish to backup in, if you are using a Windows PC select DAV and if you are using a Mac select ASF 4. Select 1 or all channels from Record CH drop down list, 1,2,3,4 etc are main stream records, A1,A2,A3,A4 are second stream records 5. Enter the Start Date / Time and End Date / Time of the records you want to backup 6. Click Add and a list of files that match you selection will appear in the list 7. Ensure the Space Needed is not exceeding the Free or Total space 8. Press Backup to begin www.c2max.com... -
Page 29: Clip Backup Via Search
Clip Backup via Search Main Menu > Search Clip backup is an alternative method to backing up video via the Search / Playback screen. 1. Insert a backup medium into the system before starting this process 2. Press the button to activate the clip function. When this is enabled you have the ability to insert times here 3. Alternatively you can move the cursors from each end of the timeline to the desired time you wish to backup 4. Press the to open the backup menu. 5. Select the device where you would like to save the file. 6. Check the files you would like to backup. Click Backup to complete the process. www.c2max.com... -
Page 30: File Backup Via Search
2. In Search click the File List button to display the list of video files related to your selection. 3. Check the boxes you want to backup. 4. Press the Backup button to open the backup page 5. Select the device where you would like to save the file. 6. Check the files you would like to backup 7. Click Backup to complete the process www.c2max.com... -
Page 31: Playing Backup Files
Playing Backup Files When backing up footage the default/native format of the file will be ‘DAV’ file format. To play back DAV files on a Windows PC you must first download our ‘Smart ICRSS Player’ which can be downloaded from our support page on www.c2max.com If you require viewing the files on a Mac OS please use ASF as the file format when backing up. ASF files can be played back using VLC Media Player which can be downloaded from ‘http://www.videolan.org’ 1. Download and install our ‘Smart ICRSS Player’. 2. Insert backup media into the PC. 3. Open the device or media in Windows Explorer. 4. Double click on a file and it will launch the player and begin to play. -
Page 32: Hard Drive Management
NOTE: Formatting of Hard Drives erases all data and cannot be un-done. System Software and Settings will not be affecting by formatting Hard Drives. 1. Access the main menu and go to Setting > Storage > HDD Manage 2. Select the HDD you want to format under Device Name , the selected HDD will be highlighted green. 3. Click Format on the bottom of the page 4. Confirm the format by pressing OK and the system will re-boot www.c2max.com... -
Page 33: Remote / Network Access
15. REMOTE / NETWORK ACCESS This system is capable of being viewed over the internet through the following methods: • Web Browser o If using Internet Explorer you are required to install an ActiveX controller, if using Chrome or Firefox you require Quick Time to view video. o Internet Explorer, Mozilla Firefox and Google Chrome allow full view, setup and playback functions. • CMS (Software Download Required). • Smart Phones (App Download Required, costs may apply). • Tablets (App Download Required, costs may apply). Please refer to the “C2Max Internet Monitoring Guide” found on the support page of www. c2max.com for full information regarding viewing your system remotely. a. Web Browser Prerequisites • Your device must be connected to the network • If accessing remotely port forwarding must be setup on your router / firewall • You must have a DYNDNS or Static/Fixed IP if accessing over the internet We are basing this tutorial on accessing the device from within the LAN (Local Area Network) Enter the IP Address and HTTP port of the device into the address bar of your browser - Example: http://192.168.1.199:89 On the above example we have entered the IP Address of the device followed by the HTTP Port (in red). - Page 34 3. Menu Options: Quick selection of sub menus which include Live Viewing, Playback, Alarm, Setup and Logout. 4. PTZ Control: Controls for moving PTZ (Pan Tilt Zoom) cameras. 5. Image Adjust Control: Here you can change image settings that include Contrast, Brightness, Saturation and Hue. 6. Live View Options: Here you can select the screen split you require. NOTE: Online Performance is dependent on the network resources available and the PC specifications. When viewing your device remotely (e.g. WAN) you have to have sufficient upload available to stream the video. The amount of bandwidth required is set by the en- code bitrate setting in the device, you also have the ability to select the sub stream which can be set to lower quality to reduce overall bandwidth requirements. www.c2max.com...
- Page 35 Channel Name settings. 2. Encode Main Stream: Here you can modify the Main Stream (high quality) settings e.g. compression, resolution, frame rate and bit rate etc. of the camera. 3. Encode Sub Stream: Here you can modify the Sub Stream (Low quality) settings e.g. compression, resolution, frame rate and bit rate etc. of the camera. Network Menu 1. Network Options: Here you can view and modify your devices network setting e.g. TCP/IP, P2P, Connection Ports, Wi-Fi, DDNS, Email and Alarm Centre etc. 2. TCP/IP: Here you can view and modify the TCP/IP settings of your device including the IP Address, Subnet Mask and Gateway. 3. P2P Setting: Here you can enable/disable your devices connection to the P2P server and view your devices P2P server connection status. www.c2max.com...
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Page 36: System Info
HDD Info Displays all information related to the Hard Drives are installed in your system including type, status, total and free space per HDD. Double clicking on individual HDD’s will display the S.M.A.R.T info of the Main Menu > Info > Record Info This menu displays the information relating to what video is stored on each Main Menu > Info > Version This window shows the software revision that is on the recorder plus other information www.c2max.com... -
Page 37: Alarm Status
HDD consumption rates. d. Log Main Menu > Info > Log From this window you can search for system events. The system records events such as: • System Changes • Storage Modifications • Alarm Activity • Record Changes • Account Changes • Playback and Backups • Online Connections You can clear the log be pressing clear and you can back up the log in a .txt file to a USB device by pressing backup. www.c2max.com... -
Page 38: Network Info
LAN issues as it will identify how much traffic is going through the network port. Main Menu > Info > Network Test This window is useful for trouble shooting network connection problems. Use the in-built ping command to see if the recorder can see other devices on the network. For advanced users, you can also run a Sniffer to analyse the network connection, insert a USB device into the recorder and then press the play button under the Sniffer Packet Backup www.c2max.com... -
Page 39: Software
Application Platform Features Cost Source SmartICRSS Windows Remote Client Software for Free C2Max managing IC Realtime network Website devices SmartICRSS Mac OSx Remote Client Software for Free C2Max managing IC Realtime network Website... -
Page 40: Troubleshooting
Record function has been disabled c. HDD is malfunctioning or is corrupt d. Firmware malfunction Live view image quality is fine but recorded files are distorted a. Encode settings are too low b. Read errors c. Mainboard malfunction www.c2max.com... - Page 41 PC or DVR network card is not good 15. Burn error /USB back error a. System capability is not enough, please stop some processes b. Data amount exceeds backup device capacity c. Backup device is not compatible d. Backup device is damaged 16. I have forgot the local or network password to access my system a. Please contact our support team for assistance www.c2max.com...
- Page 42 21. The IP Camera has successfully connected and I can see the image when in multi-view mode on the recorder but when I attempt to bring the camera full screen I get a black image a. Check if the IP Camera is streaming to the recorder by going to the BPS Info screen in the recorder b. Ensure the main stream on the IP Camera is enabled c. Ensure the main stream is set to H.264 compression d. Check to see if the camera has reached streaming capacity by visiting the online users in the IP Camera www.c2max.com...
- Page 43 23. I cannot use the P2P function on my cell phone or the web browser a. Ensure P2P is enabled on the recorder by going to the network settings b. Ensure the recorder is connected to the WAN c. Ensure the logon username and password is correct d. Check P2P SN is correct, you can use the application to scan the QR code on the recorder P2P menu or you can use the SN info on the web browser to confirm www.c2max.com...
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Page 44: Product Warranty
This may involve repair of product by means of telephone support or completing a Returns Material Authorisation via support at www.c2max.com Customers shall be responsible for packaging and shipping the defective product to the service center designated by C2Max with shipping charges prepaid. C2Max shall pay for the return of the product to Customer site. Exceptions to Warranty The warranty is void if the Product is not operated in conformance with installation, environmental, mechanical or electrical requirements, or within thermal stress limits, or to the extent that any malfunction is the result of misuse, abuse, vandalism, neglect, improper... -
Page 45: Notes
21. NOTES www.c2max.com... - Page 46 www.c2max.com...
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