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Troubleshooting
This chapter contains a list of problems that may be encountered while using the
Modem, and techniques to try and overcome the problem. Note that these tech-
niques may not solve the problem.
LAN Connection Failure
Ensure the Modem is properly installed, the
s
correctly, and the power is on.
Confirm the computer and Modem are on the same network segment. If
s
unsure, let the computer get the
function (see "
DHCP
address within the default range (192.168.1.2 through 198.168.1.254). If
IP
the computer is not using an
to the Modem.
Ensure the subnet mask address is set to 255.255.255.0 by clicking Status in
s
the "Main Menu" screen.
Cannot Connect to the Internet
Ensure both ends of the power cord and all network cables are properly
s
connected.
Ensure the subnet mask address is set to 255.255.255.0 by clicking Status in
s
the "Main Menu" screen.
Verify the Modem's settings are the same as the computer's by clicking Status in
s
the "Main Menu" screen.
If running Windows 98
s
Start, Run, enter
in the "Open" text box, then press
Ensure the text box at the top of the window contains the name of the Ethernet
adapter installed in the computer. If not, click on the down arrow next to the
text box. When the list appears, click on the appropriate Ethernet adapter.
In the fields below, the Ethernet adapter's various addresses appear.
address automatically by initiating the
IP
Server"), then verify the computer is using an
DHCP
address within the range, it will not connect
IP
or Me, check the computer's
SE
winipcfg
. The "
OK
59
connections are installed
LAN
/
TCP
IP
Configuration" window appears.
IP
8
settings. Select
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