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Troubleshooting
This chapter contains a list of problems that may be encountered while using the
Gateway, and techniques to try and overcome the problem. Note that these tech-
niques may not solve the problem. If you need additional help, contact the
Qwest
Technical Support at
DSL
LAN Connection Failure
Ensure the Gateway is properly installed, the
and the power is on.
Confirm the computer and Gateway are on the same network segment. If
unsure, let the computer get the
function (see "
DHCP
address within the default range (
computer is not using an
the Gateway.
Ensure the Subnet Mask address is set to
the "Main Menu" screen.
Cannot Connect to the Internet
Ensure both ends of the power cord and all network cables are properly
connected.
Ensure the Subnet Mask address is set to
the "Main Menu" screen.
Verify the Gateway's settings are the same as the computer by clicking Status in
the "Main Menu" screen.
If running Windows
Select Start, Run, enter
in the"Open" text box, then press
Ensure the text box at the top of the window contains the name of the Ethernet
adapter installed in the computer. If not, click on the down arrow next to the
text box. When the list appears, click on the proper Ethernet adapter.
In the fields below, the Ethernet adapter's various addresses appear. There
should be an entry for
1-800-247-7285.
address automatically by initiating the
IP
Server"), then verify the computer is using an
DHCP
192.168.1.2
address within the range, it will not connect to
IP
,
,
, or Me, check the computer's
95
98
98 SE
winipcfg
. The "
OK
address, Subnet Mask, and Default Gateway.
IP
83
connections are correct,
LAN
through
198.168.1.254
by clicking Status in
255.255.255.0
by clicking Status in
255.255.255.0
Configuration" window appears.
IP
9
or
ISP
IP
). If the
settings.
TCP/IP
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