Table of Contents 1 Introduction Package Contents Minimum System Requirements Features Technical Support 2 Setting Upthe Modem Attention! Connecting a Computer to the Modem Installing Phone Filters Setting Up the DSL Connection 3 Using Qwest DSL Connecting to the Internet Disconnecting from the Internet 4 Basic Setup Basic Setup...
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 8 Setting Up a Network Ethernet 9 Troubleshooting A Reference Locating Computer Information Locating Windows Operating System Files B Static IP Address on the Computer Windows 98 SE Windows Me Windows 2000...
This easy-to-use product is perfect for the office or small business. If you want to take your computing to the next level, the Actiontec 54 Mbps Wireless Gateway is sure to be one of the keys to your success.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Microsoft Windows Second Edition ( ), Windows Millennium Edition (Me), Windows , Windows , Windows , Mac +, Mac NT 4.0 2000 OS 7.1 +, Mac +, or Mac OS 9.0 ☞...
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Chapter 1 Introduction Power Light The Power Light displays the Gateway’s current status. If the Power Light glows steadily green, the Gateway is receiving power and fully operational. When the Power Light is rapidly flashing, the Gateway is initializing. If the Power Light is not illuminated when the power cord is plugged in, the Gateway has suffered a critical error and technical support should be contacted.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual Rear Panel The rear panel of the Gateway contains eight ports (Ethernet [4], Line, Phone, , and Power), as well as a Reset switch. P o w e R e se t...
Qwest Actiontec support page at this address: http://www.qwest.com/dsl/customerservice/Actiontecgt701-wg.html A help page is also available on the main page of the Actiontec Gateway Web interface. Enter 192.168.0.1 in the browser’s address text box, and when the first screen appears, click...
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( ) is not supported. Wired/Wireless Upgrade Wired and wireless upgrade installation support is available from Actiontec free of charge if the wired/wireless equipment was purchased from Actiontec. Contact Actiontec at for installation and configuration support 1-888-436-0675 information.
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Port Forwarding (Static Static Routing Address Cloning Third-party vendor wireless equipment configuration Hosting Routes (Dynamic Routing) This support service does not include an on-site field technician. To purchase Actiontec wireless cards and peripherals, visit the Actiontec Web site at www.actiontecstore.com/qwest...
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Setting Up the Modem The instructions that follow parallel the steps contained in the Installation Guide, which provides a visual guide to setting up the Modem. It is recommended the user run the Installation Guide first, before attempting any other procedures. To set up the Modem, it must be connected to a computer, and then configured.
Actiontec DSL Modem with Wireless Gateway User Manual Connecting a Computer to the Modem Connecting a computer to the Modem for setup involves three basic steps: initial setup, plugging in the Modem’s power cord, and connecting the Modem to the computer.
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Chapter 2 Setting Up the Modem 3. Read the instructions, select Initial Setup by clicking on the appropriate radio button, then click Next. 4. Read the instructions regarding the service activation date, then click Next.
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Actiontec DSL Modem with Wireless Gateway User Manual 5. Select the appropriate modem payment option, then click Next. 6. Read the on-screen instructions regarding the terms and agreements of the rental or purchase contract, click in the white circle next to I accept this...
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Chapter 2 Setting Up the Modem 7. Click the check box next to Ethernet (Recommended), then click Next. 8. Read the on-screen information concerning home security alarms, then click Next.
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Actiontec DSL Modem with Wireless Gateway User Manual 9. Make sure the items needed to connect the Modem to the first computer on included in the kit, then click Next. 10. Get the Modem from the kit, then click Next.
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Chapter 2 Setting Up the Modem 11. Get the Power cord from the black bag and plug the smaller end into the black Power port on the rear panel of the Modem, then click Next. 12. Plug the larger end of the Power cord into a power outlet, then click Next.
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Actiontec DSL Modem with Wireless Gateway User Manual 13. Confirm the Power light on the front of the Modem glows solid green, then click Next. 14. Get the yellow Ethernet cable from the kit and plug one end into a Yellow...
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Chapter 2 Setting Up the Modem 15. Plug the other end of the yellow Ethernet cable into an Ethernet port on the back of the computer. Click Next. ☞ Note: An Ethernet port looks similar to a phone jack, but is slightly larger.
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Actiontec DSL Modem with Wireless Gateway User Manual 17. Get the green cable from the kit and plug one end into the green Line port on the rear panel of the Modem. Click Next. 18. Plug the other end of the green cable into the phone jack closest to the com- puter.
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Chapter 2 Setting Up the Modem Connecting Via USB 1. Insert the Installation in the drive of the computer. The CD-ROM Installation Guide will start automatically. Wait until the following screen appears, read the on-screen instructions, select English, then click Next. 2.
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Actiontec DSL Modem with Wireless Gateway User Manual 3. Read the instructions, select Initial Setup by clicking on the appropriate radio button, then click Next. 4. Read the instructions regarding the service activation date, then click Next.
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Chapter 2 Setting Up the Modem 5. Select the appropriate modem payment option, then click Next. 6. Read the on-screen instructions regarding the terms and agreements of the rental or purchase contract, click in the white circle next to I accept this agreement, then click Next.
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Actiontec DSL Modem with Wireless Gateway User Manual 7. Click the check box next to USB, then click Next. 8. Read the on-screen information concerning home security alarms, then click Next.
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Chapter 2 Setting Up the Modem 9. Make sure the items needed to connect the Modem to the first computer on included in the kit, then click Next. 10. Get the Modem from the kit, then click Next.
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Actiontec DSL Modem with Wireless Gateway User Manual 11. Get the Power cord from the black bag and plug the smaller end into the black Power port on the rear panel of the Modem, then click Next. 12. Plug the larger end of the Power cord into a power outlet, then click Next.
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Chapter 2 Setting Up the Modem 13. Confirm the Power light on the front of the Modem glows solid green, then click Next. 14. Get the purple USB cable from the kit and plug large, square end into the purple USB port on the back of the Modem, then click Next.
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Actiontec DSL Modem with Wireless Gateway User Manual 15. Plug the flat, rectangular end of the purple USB cable into a USB port on the front or back of the computer. Click Next. 16. Make sure the USB light on the front of the Modem glows solid green.
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Chapter 2 Setting Up the Modem 17. Get the green cable from the kit and plug one end into the green Line port on the rear panel of the Modem. Click Next. 18. Plug the other end of the green cable into the phone jack closest to the com- puter.
Actiontec DSL Modem with Wireless Gateway User Manual Installing Phone Filters Phone filters allow the use of the telephone while online. All telephones and other devices (answering machines, fax machines, etc.) using the same phone line (i.e., using the same phone number) as the line must have a phone filter installed.
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Chapter 2 Setting Up the Modem 3. Read the on-screen information, then unplug all telephones and other devices from their phone jacks. Click Next. Caution: Do not unplug the green cable from the phone jack near your computer. 4. Plug a phone filter into every phone jack with a telephone or other device connected to it, then plug the ends of the phone lines disconnected in step 3 into the phone filters plugged into wall jacks.
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Actiontec DSL Modem with Wireless Gateway User Manual 5. If using a wall-mount phone, read the on-screen instructions, then click Next. If not installing a wall-mount phone filter, go step 7. 6. Install a wall-mount phone filter by removing the wall-mount telephone and open- ing the top and bottom toggles.
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Chapter 2 Setting Up the Modem 7. Answer the question (“Do you have a phone next to your computer?”) by clicking on the appropriate check box, then click Next. 8. If you answered “No” in the previous window, go to “Setting up the DSL Connection”...
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Actiontec DSL Modem with Wireless Gateway User Manual 9. Plug the phone cord into the Phone Jack on the back of the Modem. The connections should look like the configuration in the picture, below (if the first computer is connected via Ethernet; if the first computer is connected via USB, the purple cable will be plugged into the purple port).
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Chapter 2 Setting Up the Modem 10. Read the on-screen information concerning automatic water meters, then click Next. 11. Make sure a phone filter is NOT connected to the green DSL cable, and that the green DSL cable is connected as shown on-screen.
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Actiontec DSL Modem with Wireless Gateway User Manual 12. Make sure the appropriate lights on the front of the Modem glows solid green. Click Next. Ethernet: USB: Next, go to “Setting Up the Connection,” on the next page.
Chapter 2 Setting Up the Modem Setting Up the DSL Connection After connecting the Modem and installing phone filters, the connection must be configured. Select the type of Internet access (MSN below, Qwest.net on page xx, or Other ISP on page xx), then follow the directions Microsoft Network (MSN) 1.
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Actiontec DSL Modem with Wireless Gateway User Manual 3. Enter the user name and password in the appropriate text boxes, enter them again in the pop-up window that appears, then click Next. 4. The Modem is configured. This may take up to five minutes...
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Chapter 2 Setting Up the Modem 5. After the Modem is finished being configured, a “Congratulations” screen appears. Read the on-screen information, then click Next. 6. A series of additional screens appear. Read the information contained in them, and click Next in each. When the screen below appears, the Installation Guide has finished, and the Modem has been connected and configured.
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Actiontec DSL Modem with Wireless Gateway User Manual Qwest.net 1. Read the on-screen instructions, select Qwest.net, then click Next. 2. Read the on-screen subscription agreement, and if you accept it, click the circle next to “I Agree.” Click Next.
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Chapter 2 Setting Up the Modem 3. Enter the user name and password in the appropriate text boxes, enter them again in the pop-up window that appears, then click Next. 4. The Modem is configured. This may take up to five minutes...
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Actiontec DSL Modem with Wireless Gateway User Manual 5. After the Modem is finished being configured, a “Congratulations” screen appears. Read the on-screen information, then click Next. 6. A series of additional screens appear. Read the information contained in them, and click Next in each.
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Chapter 2 Setting Up the Modem Other ISP 1. Read the on-screen instructions, select Other ISP, then click Next. 2. Select the appropriate Protocol type. This information should be provided by the . When finished, click Next. If PPPoE or PPPoA is selected, go to step If RFC 1483 is selected, got to step...
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Actiontec DSL Modem with Wireless Gateway User Manual 3. Enter the user name and password in the appropriate text boxes. If the does not require a user name or password, click in the appropriate check box. Click Next. 4. Select the appropriate type.
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Chapter 2 Setting Up the Modem 5. Select the type of Static address received from the (Single or Block), then click Next. 6. Enter the Address, Subnet, Gateway, 1, and 2 information (if applicable) in the proper text boxes. This information is available in the Welcome Letter.
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Actiontec DSL Modem with Wireless Gateway User Manual Single IP Addresses: 7. The Installation Guide checks the configuration of the Modem.
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Chapter 2 Setting Up the Modem 8. A “Congratulations” screen appears. Read the on-screen information, then click through the next few windows to exit the Installation Guide. 9. A series of additional screens appear. Read the information contained in them, and click Next in each.
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Using Qwest DSL Qwest operates over home or business phone lines equipped with Qwest service. For this reason, the Qwest connection is not portable; it can’t be accessed while away from the home or business. To connect while traveling, ask the about a dial-up account.
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This chapter is a guide through a basic setup of the Gateway for those users who did NOT use the Actiontec Installation Buddy® to setup the Gateway. The Basic Setup includes instructions on how to connect the Gateway to the and chang- ing the adnim user name and password.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. Follow the instructions in the “Set Up/Configuration” screen, then click Begin Basic Setup. 4. In the next window, follow the on-screen instructions, then click Next. 5. In the next screen, indicate whether the user is using MSN (Microsoft Network) by clicking in the appropriate circle.
Chapter 4 Basic Setup 6. Click Save and Restart in the “Save and Restart” screen. 7. The “Congratulations” screen appears. The Gateway is successfully configured. The Power Light flashes rapidly while the Gateway restarts, then glows steadily green when fully operational. The Internet Light will also glow steadily green. The Gateway is now configured and users can start surfing the Web.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 2. The “Change Admin Username/Password” screen appears. Enter a new user name (optional) in the “New Username” text box, then a password in the “New Password” text box. Re-enter the password in the “Re-enter New Password”...
Setting Up Static IP Address This chapter details how to set up the Gateway with a static address. The first section explains the configuration using a single static address; the second sec- tion explains the configuration using a block of static addresses.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual ☞ Note: If the Main Menu screen does not appear, make sure the Ethernet cable is properly connected. 3. In the “Set Up/Configuration” screen, select Non-Windows Setup from the menu on the left side.
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“Static” and enter the DNS addresses in the “ Configuration” section at the bottom of the Actiontec Modem Setup Page screen. If no settings were provided, go to step 7. Click “Save and Restart” at the bottom of the screen.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 8. The “Save and Restart” page appears. Click “Save and Restart” to save the set- tings changed in the Actiontec Modem Setup Page screen. 9. Once the Gateway restarts, return to the Setup/Configuration screen and select Change Admin Password from the menu on the left side.
Chapter 5 Setting Up Static IP 11. Click “Save and Restart” at the bottom of the screen. 12. The “Save and Restart” page appears. Click “Save and Restart” to save the set- tings changed in the Change Admin Username/Password screen. The Gateway has been configured to support a single static address.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. In the “Set Up/Configuration” screen, read the instructions, then select Advanced Setup from the menu on the left side. 4. Click Begin Advanced Setup. 5. The “Configuring the Advanced Settings” screen appears. Select...
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Chapter 5 Setting Up Static IP 6. Select “Obtain an Address through ,” select “Unnumbered Mode,” then enter the gateway and subnet mask addresses assigned by the in the “Gateway Address” and “Unnumbered Subnet Mask” text boxes, respectively. These addresses should be included on the worksheet.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 8. In the “ Server Configuration” screen, select “Static” from the DHCP “ ” options near the center of the screen, then enter the Server addresses assigned by the in the appropriate text boxes.
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Chapter 5 Setting Up Static IP 12. The “Change Admin Username/Password” screen appears. Enter a new user name (optional) in the “New Username” text box, then a password in the “New Password” text box. Re-enter the password in the “Re-enter New Password”...
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Advanced Setup This section contains information concerning advanced configuration, such as wireless settings, remote management, and Web site blocking. Accessing Advanced Setup To access the Advanced Setup configuration screens, follow these instructions: 1. Open the Web browser. In the address bar enter: http://192.168.0.1 then press Enter on the keyboard.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 4. In the next screen, read the recommendations. To perform an advanced setup on the Gateway, click Begin Advanced Setup. 5. The “Configuring the Advanced Settings” screen appears. To check all the set- tings, or if unsure of which settings to modify, select Next.
Chapter 6 Advanced Setup ☞ Note: Some providers use to establish com- E/PPPoA munication with an end user. If unsure about which connection is present, check with the Internet Service Provider ( before ISP) continuing. After selecting a connection type, click Next to continue configuring the connection. Transparent Bridging Select this option to use the Gateway as a transparent bridge.
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PPP Auto Connect auto connect is activated (by clicking in the appropriate check box), the Gateway will attempt to automatically redial the connection if it is dropped or disconnected during an online session. Actiontec recommends that you turn PPP Auto Connect...
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Chapter 6 Advanced Setup Encapsulation (PPPoA only) Select one of the encapsulation options, based on information received from the Obtain an IP Through DHCP Select this option if the service is configured to use Bridged or Routed RFC 1483 (used for configurations without a Static assigned by an ).
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Actiontec 54 Mbps Wireless DSL Gateway User Manual Specify a Static IP Address Select this option if the service is configured to use Bridged or RFC 1483 Address, Subnet Mask, and Default Routed using a Static Address. Enter the Gateway Address provided by the in the “Broadband Connection via Static...
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Chapter 6 Advanced Setup Encapsulation If the Gateway is configured to obtain an address through or to specify a DHCP static address, select the appropriate encapsulation option used by the ISP ( Bridged or Routed). 1483 RFC 1483 ☞ Note: Contact the if unsure of the proper configuration.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Wireless Settings Selecting Wireless Settings in the “Advanced Configuration” screen generates the “Wireless Settings” screen. To activate the wireless “radio” of the Gateway, click in the circle next to “On.” To turn it off, click in the circle next to “Off.”...
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Chapter 6 Advanced Setup Security There are four wireless security options: Off, WEP, WEP+802.1x, and WPA. The latter three options are different types of wireless security. Selecting Off disables wireless security. Selecting this option allows any computer with wireless capability and the correct value to join the wireless network.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 128-bit -bit requires one key, comprising hexadecimal pairs. A WEP - 128 hexadecimal digit consists of alphanumeric characters ranging from An example of a -bit key is: . To 3D-44-FE-6C-A1-EF-2E-D3-C4-21-74-5D-B1 create a...
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Chapter 6 Advanced Setup Activating WPA ( i-Fi Protected Access) and clicking Next in the Wireless Settings screen generates the “Wireless Settings” screen. There are two levels of . The “Group Key Interval,” “Server Address,” “Port,” and “Secret” text boxes, along with the “ x”...
Actiontec 54 Mbps Wireless DSL Gateway User Manual Wireless MAC Authentication Selecting Wireless MAC Authentication in the “Advanced Configuration” screen generates the “Wireless MAC Authentication” screen. This feature allows the user to control the Wireless LAN Network by denying or...
Click on the down arrow next to the text 802.11 802.11 box and select the desired option. Actiontec recommends using the “Mixed” mode (the default option), which enables both b and g wireless clients to join 802.11...
Actiontec 54 Mbps Wireless DSL Gateway User Manual DHCP Server Server in the “Advanced Configuration” screen generates Selecting DHCP the “ Server” screen. The Gateway has a built-in (Dynamic Host DHCP DHCP Configuration Protocol) server that automatically assigns a different...
Chapter 6 Advanced Setup The beginning and ending addresses define the address range of the Gateway. If the default values are left intact, the Gateway supplies a unique IP address between 192.168.0.2 and 192.168.0.254 to each computer on the net- work.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. Click Add to enter the computer’s IP address in the “Blocked IP Address List” text box. 4. To remove blocked services, select the computer’s IP address in the “Blocked IP Address List” text box and click Remove.
Selecting Remote Management in the “Advanced Configuration” screen gener- ates the “Remote Management” screen. Remote Management allows access to the Gateway through the Internet via another computer. Actiontec recommends leav- ing the Remote Management Off (the factory default setting). To access the Gateway from the Internet, activate Remote Management by selecting On and writing down the address of the Gateway (see “...
Gateway’s built-in firewall, allowing access to parts of the network (for hosting a Web or ftp server, for example). To use port forwarding, enter the IP port range in the “ Port Range” text boxes. (If more than 10 ports are needed, Actiontec recom- mends using Hosting. See “...
These programs usually require multiple open ports, making the network acces- sible from the Internet. hosting symbolically places the host computer outside of the Gateway’s network. Actiontec recommends activating hosting only as long as necessary. Warning: The Host computer will be vulnerable to com- puter hackers on the Internet while in mode.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Firewall Selecting Firewall in the “Advanced Configuration” screen generates the “ Firewall ” screen. Select the level of security needed for the network. See Security Level Appendix E for details concerning each level of security.
Chapter 6 Advanced Setup NAT (Network Address Translation) Selecting in the “Configuring the Advanced Settings” screen generates the “ ” screen. The Gateway’s basic firewall security is based on . Disabling NAT allows the computers connected to the Gateway to be accessed by outside parties. Do not turn off unless instructed to do so by the Internet Service Provider ISP)
Actiontec 54 Mbps Wireless DSL Gateway User Manual Status After configuring the Gateway, settings can be viewed by selecting Status in the Main Menu. The “Current Status” screen appears, displaying many of the Gateway’s settings. No settings (other than connecting or disconnecting from the Internet) can be changed from the Current Status screen.
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Chapter 6 Advanced Setup WAN - IP Address Displays the Address the assigned to the Gateway. WAN - Subnet Mask Displays the Subnet Mask address the assigned to the Gateway. WAN - Gateway Displays the Gateway address (for the Address and Subnet Mask) the assigned to the Gateway.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual Routing Table Selecting Routing Table generates the “Routing Table” screen. This screen displays on overview of the Gateway’s routes. WAN Status Status generates a “Current Status” screen. This screen displays on Selecting overview of the Gateway’s...
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Chapter 6 Advanced Setup LAN Status Status generates the “Lan Port Status” screen. This screen displays Selecting on overview of the Gateway’s (Local Area Network) port connections. Active User List Selecting Active User List generates the “Active User List” screen. This screen dis- plays a list of the users currently connected to the Gateway accessing the Internet with Network Address Translation ( ) security activated.
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Using Utilities To access the Modem’s Web-based Utilities, select Utilities from the “Main Menu” screen. The “Utilities” screen appears. From this screen, the Web activity log can be viewed, the settings changed, the Modem’s factory default settings restored, and the Modem’s firmware upgraded. Web Activity Log The Web Activity Log provides information about the Web sites each computer on the Modem’s network has visited.
Activity Log screen, click Refresh. DSL Settings Settings from the “Utilities” screen. The To access Settings, select Modem’s , Mode, and QoS (Quality of Service) settings can be changed from this screen. Actiontec recommends not changing these values without first consulting the...
When the Power Light stops flashing and glows steadily green, the Modem is fully operational. Upgrade Firmware Selecting Upgrade Firmware in the “Utilities” screen generates the “Select Upgrade File” screen. Actiontec periodically posts firmware upgrades to enhance the Modem’s capabilities. Follow the instructions on-screen to upgrade the Modem’s firmware.
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Setting Up a Network Other computers can be connected to the Modem to form a network. The network computers can be connected to the Modem in two ways: Ethernet or Ethernet 1. Insert the Installation in the drive of the computer. The CD-ROM Installation Guide will start automatically.
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Actiontec DSL Modem with Wireless Gateway User Manual 3. Read the instructions, select Adding Computers by clicking on the appropriate radio button, then click Next. 4. Select Ethernet, then click Next.
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Chapter 8 Setting Up a Network 5. Read the on-screen instructions, choose the appropriate option (indicated in the Welcome Letter), then click Next. If MSN or Qwest.net is selected, go to step 6. If Other ISP is selected, go to step 6.
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Actiontec DSL Modem with Wireless Gateway User Manual 7. When the next window appears, get the yellow Ethernet cable from the Quick Start Kit, then click Next. 8. Plug one end of the yellow Ethernet cable into the yellow port on the back...
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Chapter 8 Setting Up a Network 9. Plug the other end of the yellow Ethernet cable into an Ethernet port on the back of the computer, then click Next. ☞ Note: An Ethernet port looks similar to a phone port, but is slightly bigger.
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Actiontec DSL Modem with Wireless Gateway User Manual 11. In the next window, the Installation Guide checks the configuration of the Modem. 12. A congratulations window appears. Read the on-screen information, then click Next.
Chapter 8 Setting Up a Network 13. A series of additional screens appear. Read the information contained in them, and click Next in each. When the screen below appears, the Installation Guide has finished, and the Modem has been connected and configured. Click Finish. The computer is connected to the Modem via Ethernet.
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Actiontec DSL Modem with Wireless Gateway User Manual 2. Read the instructions concerning firewall and anti-virus software, then click Next. 3. Read the instructions, select Adding Computers by clicking on the appropriate radio button, then click Next.
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Chapter 8 Setting Up a Network 4. Select USB, then click Next. 5. Read the on-screen instructions, choose the appropriate option (indicated in the Welcome Letter), then click Next. If MSN or Qwest.net is selected, go to step If Other ISP is selected, go to step...
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Actiontec DSL Modem with Wireless Gateway User Manual 6. Read the on-screen rental agreement, and if you accept it, click on the radio button next to “I Agree.” Click Next. 7. When the next window appears, get the purple USB cable from the Quick...
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Chapter 8 Setting Up a Network 8. Plug the large, square end of the purple USB cable into the purple USB port on the back of the Modem, then click Next. 9. Plug the flat, rectangular end of the purple USB cable into a USB port on the front or back of the computer, then click Next.
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Actiontec DSL Modem with Wireless Gateway User Manual 10. Make sure the USB light glow steadily green, then click Next. 11. In the next window, the Installation Guide checks the configuration of the Modem.
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Chapter 8 Setting Up a Network 12. A congratulations window appears. Read the on-screen information, then click Next. 13. A series of additional screens appear. Read the information contained in them, and click Next in each. When the screen below appears, the Installation Guide has finished, and the Modem has been connected and configured.
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Actiontec DSL Modem with Wireless Gateway User Manual...
Troubleshooting This chapter contains a list of problems that may be encountered while using the Gateway, and techniques to try and overcome the problem. Note that these tech- niques may not solve the problem. LAN Connection Failure Ensure the Gateway is properly installed, the connections are correct, and the power is on.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual There should be an entry for address, Subnet Mask, and Default Gateway. Additionally, the “IP Address” entry should be on the network (with 192.168.0.X “x” defining a range from though If the Ethernet adapter is showing an incorrect IP address, click Release, which sets all values back to 0 (zero).
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Chapter 9 Troubleshooting Time out error occurs when entering a URL or IP Address Verify all the computers are working properly. Ensure the settings are correct. Ensure the Gateway is on and connected properly. Verify the Gateway’s settings are the same as the computer by clicking Status in the “Main Menu”...
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Reference This appendix contains information about various topics, including accessing information about your Windows computer. Locating Computer Information The following procedure is valid for Windows , Me, 98 SE NT 4.0 2000 1. From the desktop, right-click on My Computer. 2.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Locating Windows Operating System Files If the operating system files reside on the hard drive of the computer, follow the instructions below to locate them. If the files are not on the hard drive, they must be loaded from the installation disks.
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Appendix A Reference 4. Click the down arrow next to the “Look in” text box and select My Computer from the list that appears. Click Search Now. 6a. Windows Me: When the search is complete, note the directory path that appears most often in the “In Folder”...
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Actiontec 54 Mbps Wireless DSL Gateway User Manual Windows Me, 2000 1. From the desktop, click Start. 2. Select Search, then For Files and Folders. 3. The “Search Results” window appears. In the panel at left titled “What do you want to search for?”, click All files and folders.
Static IP Address on the Computer To communicate with the Gateway from a computer on the network (to use the Web Configuration Utility, for example), the user may have to switch the address settings from -enabled to static , so that the computer and the Gateway are DHCP on the same subnet.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network.
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Appendix B Static IP on the Computer 5. The “Network” window appears. In the “The following network components are installed” list box, locate and double-click TCP/IP 6. The “ Address. Properties” window appears. Select TCP/IP 7. In the Address tab, make sure the circle next to “Specify an Address”...
Actiontec 54 Mbps Wireless DSL Gateway User Manual 9. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Press the space bar on the keyboard to add the periods between the numbers. 10. Click . The Properties window disappears.
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Appendix B Static IP on the Computer 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 5. The “Network” window appears. In the “The following network components are installed” list box, locate and double-click TCP/IP 6. The “ Address. Properties” window appears. Click TCP/IP 7. In the Address tab, make sure the circle next to “Specify an Address”...
Appendix B Static IP on the Computer 9. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Do not include the periods; they are automatically entered. 10. Click . The Properties window disappears. TCP/IP 11. If there is a check in the box next to “Detect connection to network media,” click on it to uncheck the box.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network and Dial- up Connections.
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Appendix B Static IP on the Computer 5. In the “Network and Dial-up Connections” window, double-click Local Area Connection. A number may be displayed after the Local Area Connection. If there is more than one Local Area Connection listed, locate the one that cor- responds to the network card installed in the computer by finding the name of the network card in the Device Name column.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 7. The “Local Area Connection Properties” window appears. Click General. 8. In the “Components checked are used by this connection” list box, double- click Internet Protocol ( TCP/IP 9. The “Internet Protocol ( ) Properties”...
Appendix B Static IP on the Computer 12. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Press the space bar on the keyboard to add the periods between the numbers. 13. Click . The “Internet Protocol ( ) Properties”...
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network Connections.
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Appendix B Static IP on the Computer 5. In the “Network Connections” window, double-click Local Area Connection. A number may be displayed after the Local Area Connection. If there is more than one Local Area Connection listed, locate the one that corresponds to the network card installed in your computer by finding the name of the network card in the Device Name column.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 7. The “Local Area Connection Properties” window appears. Select General. 8. In the “Components checked are used by this connection” list box, double- click Internet Protocol ( TCP/IP 9. The “Internet Protocol ( ) Properties”...
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Appendix B Static IP on the Computer 11. Enter the following numbers in the “ Address” text box: 192.168.0.2 Press the space bar on the keyboard to add the periods between the numbers. 12. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Press the space bar on the keyboard to add the periods between the numbers.
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Unless access to the computer is controlled, someone on the Internet can access the information on the computer and damage or destroy that information. Actiontec recommends securing your computer from unwanted intrusion. Security is ultimately the end user’s responsibility. Please secure your computer, and don’t be a victim.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Gateway Security If connecting to the through Point-to-Point Protocol ( ), be sure to pro- vide the Gateway an administrative password. If a password is not set, someone on the Internet can access the Gateway and change its configuration or steal your login name and password.
Appendix C Computer Security Network Applications Network applications (such as software programs) that allow remote access to the computer also make the computer vulnerable to access from other people on the Internet. If using a network application that allows remote access, consider install- ing a firewall.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual Wireless Operating Range Indoors Up to ft.) 91 M Outdoors Up to ft.) 533 M 1750 Topology Star (Ethernet) LED Indicators Power, DSL, Internet, Ethernet, USB, Wireless Environmental Power External, 12V DC, 600mA...
Glossary Access Point A device that allows wireless clients to connect to one another. An access point can also act as a bridge between wireless clients and a “wired” network, such as an Ethernet network. Wireless clients can be moved anywhere within the cover- age area of the access point and remain connected to the network.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual Ethernet Network A standard wired networking configuration using cables and hubs. Firewall A method preventing users outside the network from accessing and/or damag- ing files or computers on the network. Gateway A central device that manages the data traffic of your network, as well as data traffic to and from the Internet.
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Appendix E Glossary PPPoE (Point-To-Point Protocol over Ethernet)/ PPPoA (Point-To-Point Protocol over ATM) Methods of secure data transmission. Router A central device that manages the data traffic of your network. Subnet Mask A set of four numbers configured like an address used to create address numbers used only within a particular network.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual...
Firewall Security Level Services Table The following information is related to the Firewall options (High, Medium, and Low) in the “Advanced Services” chapter of this manual (page ). The types of ser- vices and their respective ports are listed in the two right-hand columns: the “In” column details whether a particular service can be accessed by a user outside of the network;...
Appendix F Firewall Security Service Acronym Definitions http HyperText Transfer Protocol This protocol delivers information over the Internet, and is used when a computer connects to a Web site via an Internet browser Domain Name System. A data query system used to translate host names into Internet addresses (i.e., www.somewebsite.com translates to 888.999.000.111 File Transfer Protocol.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual icmp Internet Control Message Protocol. Allows error messages, text packages, and informational messages to be transferred over the Internet. H.323 A standard protocol for sending audio and video over the Internet. T.120 A standard protocol for multimedia teleconferencing over the Internet.
☞ Note: When installing any software, consult the user manual and help files supplied with the software for detailed information. Actiontec provides the following information as a guideline only. Classic To configure the Gateway, Open Transport or above must be loaded on the 2.5.2...
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 2. When the “ ” window appears, select Edit from menu bar, then select TCP/IP User Mode. 3. When the “User Mode” window appears, select Advanced, then click 4. In the “...
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Appendix G Non-Windows Setup OS X 1. From the Apple Menu, select System Preferences. 2. When the “System Preferences” window appears, click Network.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. The Network window appears. Select Built-In Ethernet from the “Show” drop-down list. 4. Select TCP/IP and, from the “Configure” drop-down list, select Using DHCP 5. Click Apply Now and close the “System Preferences” application. The TCP/ settings are configured.
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2. The “Main Menu” screen appears. Select Setup/Configuration. 3. In the “Set Up/Configuration” screen, select Non-Windows Setup from the menu on the left side. 4. The “Actiontec Modem Setup Page” screen appears. In this screen, the user can configure the...
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Actiontec 54 Mbps Wireless DSL Gateway User Manual 5. Click Save and Restart at the bottom of the Actiontec Modem Setup Page screen. The Gateway will be ready to use when the Power and Internet Lights stop blinking. For other configuration options, see “Using Advanced Setup” on page...
Qwest DSL Actiontec support page at: http://www.qwest.com/dsl/customerservice/actiontecgt701-wg.html A Help page is also available on the main page of the Actiontec Wireless Gateway Web interface. Enter in the “Address” field of the Web 192.168.0.1 browser, then click Help.
Networking (LAN) Support If you have a network and require remote support for your wired or wireless network in one of the areas listed below, contact the Actiontec Pay For Support Center at . Actiontec networking support is provided for $ 1-888-825-9075 29.95...
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29.95 advanced features: Port Forwarding (Static Hosting Static Routing Routes Address Cloning (Dynamic Routing) Third-party wireless equipment configuration This service does not include on-site field technician support. To purchase Actiontec wireless adapters and peripherals, go to: www.actiontecstore.com/qwest...
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Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Actiontec Electronics, Inc., may void the user’s authority to operate the equipment. Declaration of conformity for products marked with the FCC logo – United States only.
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Actiontec Wireless Cable/DSL Router User Manual 2. This device must accept any interference received, including interference that may cause unwanted operation. ☞ Note: To comply with FCC RF exposure compliance require- ments, the antenna used for this transmitter must be installed to...
Software: Actiontec Electronics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifica- tions, for a period of ninety (90) days from the date of purchase from Actiontec Electronics or its authorized reseller. Actiontec Electronics warrants the media con- taining software against failure during the warranty period.
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The repaired or replaced item will be shipped to Customer, at Actiontec Electronics’ expense, not later than thirty (30) days after Actiontec Electronics receives the defective product.
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This warranty gives you specific legal rights which may vary depending on local law. Dispute Resolution: The customer may contact the Director of Technical Support in the event the Customer is not satisfied with Actiontec Electronics’ response to the complaint. In the event that the Customer is still not satisfied with the response of the Director of Technical Support, the Customer is instructed to contact the Director of Marketing.
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Actiontec 54 Mbps Wireless DSL Gateway User Manual Governing Law: This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.