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No Receipt Printing
No Printing on the Receipt
Electronic Journal Memory Errors
Alpha5000ML owner's manual
If no receipt is printing for a sales transaction, look for the (OFF symbol) on the
clerk display.
If the (OFF) symbol appears, input 11press the subtotal key one time to turn the
symbol off.
If the (OFF) symbol does not appear, check for a paper jam.
If the cash register is not printing on the receipt, make sure you are using thermal
paper. Bond paper will not work in this cash register. If needed, contact the Royal
Customer Support hotline at 1-800-272-6229 for additional help.
You may see 2 messages about the Electronic Journal:
EJF is nearly full
EJF is full
The Electronic Journal can hold up to 150,000 lines of transactions. When the
memory gets close to full, a message appears telling you that the memory is nearly
full. If you are in the middle of a transaction, press the clear key to clear the error
message, follow the instructions on the clerk display, and finish the transaction.
Immediately after the current transaction is finished, either print the
Electronic Journal record in Z Mode or manually clear the Electronic
Journal record memory. This section explains how to do both.
Before you start, make sure there is a lot of paper on the receipt paper roll so the Z
Electronic Journal reports can print completely.
To clear the Electronic Journal
Z REPORT Clear Journal
1 Switch the control lock to Z mode.
2 If you are prompted for a Manager Password, type the password number and then
press the enter key. If you did not program a Manager Password, go to the next
step.
3 Press the Arrow Down key to select Clear Journal. Press the enter key.
4 Follow any instructions on the screen. The Electronic Journal memory is
cleared.
means the Electronic Journal is almost full,
with less than 5000 lines remaining.
means the Electronic Journal memory is
completely full and must be cleared.
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