Bcm50 Features; New Features; Software Upgrade - Nortel BCM50 3.0 Overview

20 Chapter 2 System Overview

BCM50 features

BCM50 features are summarized in two sections,
29.

New features

The following list indicates the new features introduced with BCM50 3.0.
• "Software upgrade" on page 20
• "SIP trunk enhancements" on page 21
• "IP phone 1200" on page 22
• "IP phone 1110" on page 22
• "Meet-Me Conferencing" on page 22
• "Silent Record-a-call" on page 23
• "Intelligent Contact Center" on page 24
• "Activity Reporter" on page 25
• "Operability enhancements" on page 26
• "Security enhancements" on page 26
• "Microsoft Vista operating system" on page 27

Software upgrade

The upgrade impacts all on-box software of a field installed BCM50 1.0 or BCM50 2.0 system to
BCM50 3.0 software while preserving customer programmed data. New software introduced as
part of the BCM50 3.0 program is installed as part of the upgrade. An upgraded BCM50 3.0
system is functionally equivalent to a factory BCM50 3.0 system. The target time for an upgrade is
45 minutes.
The upgrade with BCM50 and Business Element Manager supports remote and scheduled
upgrades. This new capacity is significant for partners and administrators to reduce installation
costs and business impacts. Systems that operate in SRG mode are upgraded to the new software
but remain in SRG mode after the upgrade.
Support exists for the following upgrade paths:
• BCM50 1.0 to BCM50 3.0
• BCM50 2.0 to BCM50 3.0
• BCM50 1.0 to BCM50 2.0 to BCM50 3.0
NN40020-200
"New features" and "Existing features" on page