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Troubleshooting
Remote Console
Problem:
The Remote console login page will not display on my browser.
Solution:
• Verify that you are using Microsoft Internet Explorer 6.0 or higher.
• Verify that the ActiveX plug-in is installed and enabled for the web browser.
• A firewall may prevent access to the remote console. Verify that default ports
900, 901, and 902 for both HTTP and HTTPS are open. If you have selected
your own ports, verify that the three consecutive ports are open based on the
first port number you selected.
Problem:
The video quality is bad and/or grainy.
Solution:
• Use the quick-access toolbar to refresh the video screen.
• Select "Automated Adjust" under Manual video settings. Refer to page 52.
Problem:
I forgot my password. How can I reset the RIPM to factory defaults?
Solution:
• Refer to the "Restoring Factory Defaults" section on page 57.
Problem:
I changed the LAN settings to a static IP address, but I cannot get into the
web interface through the new IP address.
Solution:
• Make sure you uncheck the "Enable DHCP" box.
• Check whether the computer you are using to access the web interface has
an IP address in the same domain as the new IP address to which you set
your Switch.
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