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Troubleshooting
Problem:
When I switch from one port to another, mouse movement is
completely erratic.
Solution:
• Make sure you do not have more than one mouse driver installed. Make
sure that the driver is either for a standard PS/2 mouse or a Microsoft
server-compatible PS/2 mouse.
• Make sure you do not have any mouse drivers loaded in your ConfigureSYS
or AUTOEXEC.BAT files.
• Avoid moving the mouse or pressing the mouse button when switching ports
on the Switch.
• Stop moving the mouse, wait for five seconds, and then move the
mouse again. The Server Interface Module will synchronize the mouse
movement automatically.
USB
Problem:
I am connecting the USB Server Interface Module to my USB server and
my keyboard and mouse do not work.
Solution:
• Prior to connecting the USB Server Interface Module, make sure that the HID
USB driver is installed on each server. (To install the HID USB driver, connect
a USB mouse and USB keyboard to the server. A Windows operating system
should automatically install the drivers.)
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