True SPECTRUM ELLIPTICAL XS1000 Owner's Manual page 33

CHAPTER 6: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE:
Fault Code Category
Fault CN02:
Invalid Console Console
Configuration
Fault CN03:
Console
Stuck Key
Fault CN04:
Lower Board
Console
Comm Fault
(Treadmill Only)
Fault CN05: No
Console
Lower Control
Fault CN06:
Console
Config Mismatch
Fault CN07:
Calibration Console
Timeout
Fault CN08:
Calibration Failed
Console
- Lower Limit
Not Reached
Fault CN11:
Calibration Failed
Console
- Upper Limit
Not Reached
Fault CN24: BB
Console
Comm Fault
Fault CN25:
Firmware Console
Mismatch
Fault X101: Stride
Lower Board
Adjust Stall
Fault X102: Stride
Lower Board
Adjust Runaway
Description
The product
configuration data has
failed validation checks
(incline ranges make no
sense, etc.)
Membrane Key stuck
down/closed
Brainboard fails
to receive timely
communication
responses from lower
board - Fault after 3
retries
No lower board
connected to console
- detection wires not
connected.
Console is configured
for a product different
than that to which it is
connected.
Stride Calibration was
not able to complete
within allowed time.
During Stride
calibration, the motor
stalled before reaching
what should be the lower
limit.
During Stride
calibration, the motor
stalled before reaching
what should be the upper
limit.
SBC cannot
communicate with
Brainboard
Firmware on brainboard
not compatible with SBC
software
Stride Motor Stall
Stride Motor Runaway
Truefitness.com / 800.426.6570 / 636.272.7100
Cause
Console configured
incorrectly
Loose cable
Membrane key is
damaged
Unit is configured as a
treadmill
Loose cable
Console configured
incorrectly
Console configured
incorrectly
Loose cable
Low AC Line Voltage
Potentiometer value is
out of range
Potentiometer value is
out of range
Console
Corrupt software
Firmware and software
versions are not
compatible
Jammed or overheated
motor
Stride motor not moving
as expected
Corrective Action
Power cycle
Re-configure console
Contact dealer or TRUE service
Contact dealer or TRUE service
Re-configure console
Power cycle
Check cable connections
Reconfigure console
Power cycle
Re-configure console
Check cable connections
Retry calibration
Verify AC Voltage at Outlet
Contact dealer or TRUE service
Contact dealer or TRUE service
Power cycle
Contact dealer or TRUE service
Power cycle
Reconfigure Console
Re-install software/firmware
Contact dealer or TRUE service
Contact dealer or TRUE service
Contact dealer or TRUE service
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