True SPECTRUM ELLIPTICAL XS1000 Owner's Manual page 32

CHAPTER 6: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE:
Malfunction
Loose F type connecter (coaxial
No TV
displayed or
low quality
Channels or format type not correct
Transmitter belt contacts are not
making good contact with the skin
Contacts on the transmitter belt are
Transmitter belt is not within 3 feet (1
meter) of the heart rate receiver
Transmitter belt is not the correct
The battery inside the transmitter belt
Heart rate is
displaying Another user wearing a compatible
erratically transmitter strap is within 3 foot (1
or not
displaying
Environmental interference from
Environmental interference from
Environmental interference from
Environmental interference from cell
Environmental interference from Wi-
Fault Code Category
Fault CN00:
Corrupted
Console
Console
Configuration
Fault CN01:
Console
Internal Fault
Possible Cause
Low or bad video signal
cable)
Encrypted video
Tuner Invalid
not moist
frequency or is encoded
is depleted
meter) of the unit
high voltage power lines
computers
motor driven appliances
or cordless phone
Fi router
Description
Corrupted brainboard
configuration - fails
integrity check
Math error - software
Truefitness.com / 800.426.6570 / 636.272.7100
Corrective Action
Contact video provider
NTCS dBmV0 through 15.6 ATCS/QAM dBmV-10 through 15.5
Inspect all connections
Obtain set top box from video provider
Verify video type with provider; analog (NTCS), digital air
(ATCS), digital cable (QAM)
Rescan TV channels
Contact TRUE Fitness Customer Service Department
Re-adjust the transmitter belt so that it is in full contact with the
Moisten the contacts on the transmitter belt
Adjust your position on the belt so that you are within 3 foot (1
meter) of the console
Polar equip or compatible receiver use 4.8kHz un-encoded
Replace the transmitter belt with a compatible transmitter belt
Move the units so that there is more space in-between units
Move the unit to another position within the room or move the
cause of the interference until heart rate reading are stable. If the
probable source of interference is plugged into the same outlet
move the suspect source to another outlet.
Cause
Corrupt software
Firmware and software
versions are not
compatible
Console configured
incorrectly
Corrupt Software
skin
receiver
Corrective Action
Power cycle
Re-configure console
Re-install software/firmware
Contact dealer or TRUE service
Power cycle
Re-configure console
Re-install software/firmware
Contact dealer or TRUE service
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