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True XC900 Owner's Manual

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XC900
ELLIPTICAL
MODEL XC900-19
(MAN-XC900-19 REV00)
OWNER'S
MANUAL

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Summary of Contents for True XC900

  • Page 1 XC900 ELLIPTICAL OWNER’S MODEL XC900-19 MANUAL (MAN-XC900-19 REV00)
  • Page 2 Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann variieren. Produkt- Spezifi kationen, Funktionen und Software können sich ohne vorherige Ankündigung ändern. In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen und für Dokumente in weiteren Sprachen fi nden Sie unter https://truefi tness.com/ support/user-manuals/ BELANGRIJK! Alle getoonde producten zijn prototype.
  • Page 3 You can count on TRUE Fitness for the best service in the industry, provided by a team focused on optimizing the life of your equipment.
  • Page 4 You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages. Please notify the carrier immediately. TRUE will not be able to fi le a claim if the carrier is not notifi ed in a timely manner.

  • Page 5: Table Of Contents

    LEVELING THE MACHINE..............................40 PREVENTATIVE MAINTENANCE............................41 LONG TERM STORAGE..............................41 ADDITIONAL INFORMATION TROUBLESHOOTING................................42 XC900 WIRING DIAGRAM (OPTIONAL AUXILIARY POWER SUPPLY) ................45 XC900 WIRING DIAGRAM (SELF-GENERATING POWER) ................... 46 WARRANTY INFORMATION XC900 ELLIPTICAL COMMERCIAL LIMITED WARRANTY ....................47 XC900 ELLIPTICAL RESIDENTIAL LIMITED WARRANTY....................48 *Power warnings, grounding instructions, and power requirements are only applicable when this product is being used with the optional power supply.*...

  • Page 6: Safety Instructions

    • Replace warning labels that may be worn, damaged, • TRUE STRONGLY recommends seeing a physician or missing. for a complete medical exam before undertaking an exercise program, particularly if the user has a family •...
  • Page 7 Always follow the console instructions for proper power is OFF. operation. • Use a TRUE AC power cord or AC/DC adapter only. • Allow only one person at a time on the equipment • Position this product so the power cord plug is while it’s operating.

  • Page 8: Power Requirements

    *POWER REQUIREMENTS* Read and understand all instructions before plugging any TRUE power cord into an electrical outlet. *Power warnings, grounding instructions, and power requirements are only applicable when this product is being used with the optional power supply.* NOTE: The Envision II 16” and ShowRunner II consoles require the optional power supply.

  • Page 9: Proper Training Position

    • Users should remain standing throughout the workout. SPACE REQUIREMENTS TRUE recommends leaving a minimum of 20” (51 cm) on each side of the equipment and a 39” (99 cm) safety zone at the rear of the equipment. 20” (51 cm) 20”...

  • Page 10: Elliptical Entry And Exit Safety

    NOTE: The elliptical trainer is not equipped with a free wheel, therefore the moving parts are unable to stop immediately. WARNING DECALS WARNING: Replace warning labels that may be worn, damaged, or missing. To replace any worn or missing decals contact TRUE product support (service@truefi tness.com // 800.883.8783). Model No. console serial XC900-19 number location Serial No./Date Code...

  • Page 11: Assembly Instructions

    DO NOT use a box cutter. DO NOT slice into the packaging. VERIFY BOX CONTENTS IMPORTANT! Please verify box contents. If you have questions, or if there are any missing parts, contact product support (service@truefi tness.com // 800.883.8783). TOOLS NEEDED FOR INCLUDED...
  • Page 12 BOX CONTENTS ITEM DESCRIPTION Base Pedestal Rear Step Frame Rear Step Cover Left Drawbar Right Drawbar Left Drawbar Cover Right Drawbar Cover Left Side Arm Right Side Arm Left Upper Exercise Arm Right Upper Exercise Arm Left Exercise Arm Cover Right Exercise Arm Cover Pedal Tubes Rocker Tube Covers...
  • Page 13 HARDWARE CONTENTS Step 1 Step 4 ITEM DESCRIPTION ITEM DESCRIPTION SHCS, M10-1.5 X 20MM, LP, HHS, M10-1.5 X 20MM, ZP PX0153 XCS0096 LOCK WASHER, M10, BLK, ZP SHCS, M10-1.5 X 70MM, BLK SX0099 XCS0313 WASHER, FLAT, M10 X 35MM OD X 2MM, BLK Step 2 PX0154 ITEM...
  • Page 14 HARDWARE CONTENTS Step 6 Step 10 ITEM DESCRIPTION ITEM DESCRIPTION COUNTERSUNK SHCS, M8 X SHCS M8-1.25X12MM, LP, BLK 16MM, LP, ZP TI0229 TS1275 Tools PHMS, M5-0.8 X 8MM, LP, BLK CX0063 ITEM DESCRIPTION 6MM ALLEN WRENCH Step 7 ITEM DESCRIPTION HHS, M10-1.5 X 81.5MM, LP SX0115 8MM ALLEN WRENCH...

  • Page 15: Assembly Steps

    PART DESCRIPTION XCS0360BK SUBASSEMBLY, BASE, XC900 NOTE: Follow these instructions if the unit needs to be moved. 1. Using a tape measure, measure all doorways, hallways, and stairwells to make sure that the 33” frame can fi t through them.
  • Page 16 XCS0350BK COVER, INNER FRONT SHROUD, LEFT XCS0351BK COVER, INNER FRONT SHROUD, RIGHT XCS0074 RUBBER RING 8mm Allen Wrench XCS0365 ASSEMBLY, PEDESTAL, XC900 CX0501 PHMS, M5-0.8 X 12MM CX0510 PHMS, M5-0.8 X 25MM XCS0096 SHCS, M10-1.5 X 20MM, LP, BLK XCS0313 SHCS, M10-1.5 X 70MM, BLK...
  • Page 17 STEP 1—ATTACH PEDESTAL CONTINUED 3. Carefully slide the pedestal down onto the base. NOTE: Use two people while sliding the pedestal onto the base. IMPORTANT! DO NOT pinch the cables. 4. Using a 8mm allen wrench, attach the pedestal to the base using 8 hex screws and 4 longer hex screws. 5.
  • Page 18 STEP 2—ATTACH INNER SHROUDS Tools Used in this Step Parts Used in this Step #2 Phillips Screwdriver PART DESCRIPTION XCS0350BK COVER, INNER FRONT SHROUD, LEFT XCS0351BK COVER, INNER FRONT SHROUD, RIGHT CX0501 PHMS, M5-0.8 X 12MM CX0510 PHMS, M5-0.8 X 25MM CX0511 PHMS, M4-0.7 X 16MM Using a #2 Phillips screwdriver, attach the left and right inner shrouds to the base using 12 screws.
  • Page 19 STEP 3—ATTACH REAR STEP FRAME AND COVER Tools Used in this Step Parts Used in this Step 17mm Socket PART DESCRIPTION CX0098 WELDMENT, FRAME, STEP CX0097BK STEP CX0099 HHS, M10 X 50MM, ZP 17mm Wrench VC90132 HEX NUT, M10-1.5, 8T, ZP SS CX0501 PHMS, M5-0.8 X 12MM #2 Phillips Screwdriver...
  • Page 20 STEP 4—ATTACH DRAWBARS AND DRAWBAR COVERS Parts Used in this Step Tools Used in this Step PART DESCRIPTION 6mm Allen Wrench XCS0362BK SUBASSEMBLY, DRAWBAR, LEFT XCS0363BK SUBASSEMBLY, DRAWBAR, RIGHT CE90172BK COVER, OUTER, LEFT 17mm Socket CE90173BK COVER, INNER SIDE COVER, LEFT CE90174BK COVER, INNER, RIGHT CE90175BK...
  • Page 21 STEP 4—ATTACH DRAWBARS AND DRAWBAR COVERS CONTINUED 5. Using a #2 Phillips screwdriver, attach the left and right drawbar covers using 6 screws and 4 larger screws. CX0102 CE90172BK CE90173BK SX0004...
  • Page 22 STEP 5—ATTACH SIDE ARMS Tools Used in this Step Parts Used in this Step 6mm Allen Wrench PART DESCRIPTION XCS0356 SUBASSEMBLY, STATIONARY HAND RAIL W/ HR, LEFT XCS0357 SUBASSEMBLY, STATIONARY HAND RAIL W/ HR, RIGHT TI0229 SHCS M8-1.25X12MM, LP, BLK 1.
  • Page 23 STEP 6—ATTACH UPPER EXERCISE ARMS Parts Used in this Step Tools Used in this Step PART DESCRIPTION 6mm Allen Wrench XCS0025A SUB ASSEMBLY, UPPER EXERCISE ARM XCS400/R; XCS900/L XCS0025B SUB ASSEMBLY, UPPER EXERCISE ARM XCS400/L; XCS900/R #2 Phillips Screwdriver XCS0339BK COVER, INSIDE HANDLE BAR, LEFT XCS0340BK COVER, OUTSIDE HANDLE BAR, LEFT...
  • Page 24 STEP 7—ATTACH PEDAL TUBES AND ROCKER ARM COVERS Tools Used in this Step Parts Used in this Step 17mm Socket PART DESCRIPTION XCS0361BK SUB-ASSEMBLY, PEDAL TUBE, WITH FOOT SKATE, BLACK XCS0300BK COVER, BRACKET, RIGHT 17mm Wrench XCS0301BK COVER, BRACKET, LEFT SX0115 HHS, M10-1.5 X 81.5MM, LP SX0116...
  • Page 25 STEP 8—ATTACH CONSOLE MAST Parts Used in this Step Tools Used in this Step PART DESCRIPTION 6mm Allen Wrench XCS0323BK WELDMENT, CONSOLE MAST ASSEMBLY XCS0097 SHCS, M8-1.25 X 16MM, LP, BLK 1. Slide the console cables through the console mast. 2.
  • Page 26 STEP 9—ATTACH CONSOLE AND REAR CONSOLE COVER Tools Used in this Step Parts Used in this Step #2 Phillips Screwdriver PART DESCRIPTION XCS0055 ASSEMBLY, COVER, FRONT XCS0323BK WELDMENT, CONSOLE MAST ASSEMBLY XCS0325BK COVER, CONSOLE, REAR XCS0319BK COVER, CONSOLE, UPPER PLATE XPS0078 TRUSS HD TAPPING SCREW, M4 X 16MM CX0079...
  • Page 27 STEP 9—ATTACH CONSOLE AND REAR CONSOLE COVER CONTINUED 2. Using a #2 Phillips screwdriver, secure the console to the console mast using the hardware preassembled to the console (00567800 // SCREW, M5-.8X12 COMBO PHILLIPS/COMMON TRUSS HEAD - ACG BLACK // QTY 4). NOTE: If the console also has three screws (00567700 // SCREW, M4-.7 X 12 PPHMS SEMS // QTY 3) preassembled, remove and set aside these screws.
  • Page 28 STEP 9—ATTACH CONSOLE AND REAR CONSOLE COVER CONTINUED 4. Using a #2 Phillips screwdriver, attach the rear console cover to the console mast using 2 screws. XCS0319BK XCS0325BK CX0079...
  • Page 29 STEP 10—ATTACH FRONT GUARD TUBE AND FRONT GUARD TUBE COVERS Tools Used in this Step Parts Used in this Step 6mm Allen Wrench PART DESCRIPTION XCS0328 TUBE, FRONT EXTENDED XCS0062BK COVER, GUIDE RAIL PLUG TI0229 SHCS M8-1.25X12MM, LP, BLK 1. Using a 6mm allen wrench, attach the front guard tube 2.
  • Page 30 STEP 11—ATTACH FOOT PADS Parts Used in this Step PART DESCRIPTION XCS0020BK KIT, FOOT 00597000 FOOT PAD, MERAMEC - XCS900 Insert and press down the foot pads into the plastic foot skates and ensure they are secured by the fastening strips. 00597000 XCS0020BK...
  • Page 31 STEP 12—REMOVE PROTECTIVE FILM FROM DECALS AND LOGOS Once the machine is moved into its fi nal location, remove the protective fi lm from the decals and the TRUE logos on the lower shrouds.
  • Page 32 OPTIONAL STEP 13—INSTALL AUXILIARY POWER SUPPLY Tools Used in this Step Parts Used in this Step #2 Phillips Screwdriver PART DESCRIPTION XCS0072RBK REAR SHROUD COVER ASSEMBLY RIGHT XCS0348BK COVER, STRADDLE COVER END CAP RIGHT CX0501 PHMS, M5-0.8 X 12MM Wire Cutters CX0506 SCREW, M4 X 15MM CX0079...
  • Page 33 OPTIONAL STEP 13—INSTALL AUXILIARY POWER SUPPLY CONTINUED 4. Connect the input and output plugs to the power 5. Secure the power supply to the bracket using 2 zip ties. supply. NOTE: Tuck excess cables into the shroud opening. IMPORTANT! DO NOT plug the power supply into the battery charge port.
  • Page 34 OPTIONAL STEP 13—INSTALL AUXILIARY POWER SUPPLY CONTINUED 6. Using a #2 Phillips screwdriver, reattach the right rear covers using the 6 screws and 2 plugs you removed previously. CX0120 CX0079 XCS0348BK CX0501 CX0506 XCS0072RBK...
  • Page 35 STEP 14—LEVEL THE MACHINE Tools Used in this Procedure 17mm Wrench 1. Using a 17mm wrench, adjust all four leveling feet until they contact the fl oor. IMPORTANT! Do not adjust the leveling feet to such a height that they detach or unscrew from the machine. 2.
  • Page 36 STEP 15—ATTACH POWER CORD Parts Used in this Step PART DESCRIPTION XCS0070 SUB-ASSEMBLY, POWER INLET SUPPLY XCS0101 CABLE, POWER IMPORTANT! This step is only required if this unit is paired with the Envision II 16” or ShowRunner II consoles. Insert the appropriate power cord into the corresponding power inlet. XCS0070 XCS0101...

  • Page 37: Product Overview

    PRODUCT OVERVIEW PRODUCT FEATURES Console Upper Exercise Arms Contact Heart Rate Pads Foot Pads Coaxial Port, Ethernet Port, and Power Supply Inlet Battery Charge Port Side Steps Leveling Feet Console Leveling Feet Allows the user to set up a workout program and control An adjustable system used to aid in the leveling of the the elliptical during a workout.
  • Page 38 PRODUCT FEATURES CONTINUED Battery Charge Port The battery charge port is used to charge the unit’s internal battery. To expose the port, use a #2 Phillips screwdriver and a plastic pry to remove the right rear shroud covers as shown below. To charge the unit’s battery, plug the optional power supply (BZ80060) into the battery charge port.

  • Page 39: Care And Maintenance

    CAUTION: • Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. • Never pour water or spray liquids on any part of the elliptical.

  • Page 40: Leveling The Machine

    LEVELING THE MACHINE CAUTION: Prevent potential damage to the machine and injury to the user. This unit is equipped with four leveling feet. Make sure that the elliptical is level at all times. If the elliptical is placed on a uneven surface, adjusting the leveling feet can help, but may not completely compensate for extremely uneven surfaces.

  • Page 41: Preventative Maintenance

    PREVENTATIVE MAINTENANCE TRUE recommends that quarterly scheduled maintenance be performed by a qualifi ed service technician. Please contact your dealer or visit www.truefi tness.com to contact a local TRUE authorized service technician. IMPORTANT! Use only TRUE Fitness certifi ed service providers.

  • Page 42: Additional Information

    This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifi cations, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suff ered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.truefi...
  • Page 43 Malfunction Possible Cause Corrective Action Transmitter belt contacts are not making good contact Re-adjust the transmitter belt so that it is in full contact with with the skin the skin Contacts on the transmitter belt are not moist Moisten the contacts on the transmitter belt Transmitter belt is not within 3 feet (1 meter) of the heart Adjust your position on the belt so that you are within 3 feet rate receiver...
  • Page 44 Corrupted brainboard confi guration Console Console Confi guration - fails integrity check Re-install software/fi rmware Firmware and software versions are not compatible Contact TRUE Product Support Power cycle Console Confi gure Incorrectly Re-confi gure console Fault CN01: Internal Fault Console Math error - software Re-install software/fi...

  • Page 45: Xc900 Wiring Diagram (Optional Auxiliary Power Supply)

    XC900 WIRING DIAGRAM (OPTIONAL AUXILIARY POWER SUPPLY) XCS0017 XC0003 Combo Heart Rate Board 00619300...

  • Page 46: Xc900 Wiring Diagram (Self-Generating Power)

    XC900 WIRING DIAGRAM (SELF-GENERATING POWER) XCS0017 XC0003 Combo Heart Rate Board 00619300 Optional Power Supply BZ80060...

  • Page 47: Warranty Information

    *This limited warranty on the structural frame does not purchaser and the parts of the TRUE product (the include paint or coatings. The frame is defi ned as the “Product”) listed below, under normal use and service,...

  • Page 48: Xc900 Elliptical Residential Limited Warranty

    *This limited warranty on the structural frame does not purchaser and the parts of the TRUE product (the include paint or coatings. The frame is defi ned as the “Product”) listed below, under normal use and service,...
  • Page 49 XC900 ELLIPTICAL LIMITED WARRANTY Save Time and Register Online! Activate Multiple Warranties at truefi tness.com THE TRUE LIMITED WARRANTY IS SUBJECT TO AND WILL BE IN ACCORDANCE WITH THE CONDITIONS SET FORTH BELOW: This limited warranty is valid for the United States and 13.
  • Page 50 XC900 ELLIPTICAL LIMITED WARRANTY Save Time and Register Online! Activate Multiple Warranties at truefi tness.com KEEP THIS PAGE FOR YOUR RECORDS SERIAL NUMBERS: The product comes with two serial numbers; one on the base and one on the console. The serial number on the base is under the rear stabilizer.
  • Page 51 Activate Multiple Warranties at truefi tness.com Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on- line now to truefi tness.com and register your product. The information you provide will never be distributed to any other individuals or agencies for any purpose.
  • Page 52 T R U E F I T N E S S . C O M I N T E G R I T Y M A T T E R S TRUE Fitness Technology, Inc | 865 Hoff Road, St. Louis, MO 63366 © 2023 TRUE. All Rights Reserved.

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