Ubee UBC1303 User Manual page 25

Ubee Interactive
 Check the connection between the power outlet and the power cord. Verify the
power outlet is energized and the power cord is connected to the power outlet.
 Check the connection between the power cord and the UBC1303AB00. Power off
the unit and wait for 5 seconds and power it on again. If the problem still exists,
there may be a hardware problem.
 The ETHERNET LEDs on the back of the modem are not lit where Ethernet
cables are connected.
 Restart the computer so that it can re-establish a connection with the
UBC1303AB00.
 Check for a resource conflict (Windows users only):
1. Right-click My Computer on your desktop and choose Properties.
2.
 Verify that TCP/IP is the default protocol for your computer.
 Power cycle the UBC1303AB00 by removing the power cord from the electrical
outlet and plugging it back in. Wait for the device to re-establish communications
with your cable service provider.
 Check General Connectivity Issues:
 If your PC is connected to another hub or gateway, connect the PC directly into an
Ethernet port on the UBC1303AB00.
 If you are using a cable splitter, remove the splitter and connect the gateway
directly to the cable wall outlet. Wait for it to re-establish communications with the
cable service provider.
 Try a different cable. The Ethernet cable may be damaged.
 If none of these suggestions work, contact your service provider for further
assistance.
Ubee UBC1303AB00 Advanced Wireless Voice Gateway Subscriber User Guide • June 2017
Choose the Device Manager tab and look for a yellow exclamation point or red
network interface card (NIC) in the Network Adapters field. If you see either one, you may
have an interrupt request (IRQ) conflict. Refer to the manufacturer's documentation or ask
your service provider for further assistance.
Troubleshooting the Installation
X over the
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