Honeywell C300 User Manual page 283


Firmware revision, both the Boot image and Application image

The Experion LX System Release number in which the controller was operating
Additional information regarding the operating conditions of the controller and
sequence of events:

Was the controller operating in a redundant or non-redundant hardware
configuration?

What was the redundancy state of the controller at the time of the failure, if
redundant?

How many IOLinks did the controller support: 0, 1, or 2?

What I/O families were associated with the controller: Series 8?

If I/O was supported, were there any status indications given on the IOMs?

Any other status or fail indications on the controller's faceplate observed at the time
of the failure or following the event?

What were the Control Builder Monitor view indications at the time of the failure or
following the event?

What did the Alarm Status summary show for the time interval around the event?

Provide a detailed summary of the sequence of events leading up to the failure.

What operations preceded the event, such as: load, activate, change parameter, delete,
power cycle, synchronization, switchover, and so on?
R500
April 2017
10.11. Gathering information for reporting problems to Honeywell
Series 8 C300 Controller User's Guide
Honeywell
10. C300 Controller Troubleshooting
271