Contacting Technical And Solution Support; Polycom Technical Support; Polycom Solution Support - Polycom RealPresence Group 300 User Manual

User's Guide for the Polycom RealPresence Group Series

Contacting Technical and Solution Support

Polycom Technical Support

Polycom Solution Support

48
Before you call technical support, please refer to
After you have tried those solutions, you might need to contact one of the
following Polycom support groups:
Polycom Technical Support
Polycom Solution Support
If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact your Polycom distributor
or Polycom Technical Support.
To contact Polycom Technical Support, go to support.polycom.com.
Enter the following information about your RealPresence group system, then
ask a question or describe the problem. This information helps us to respond
faster to your issue:
System Information
System serial
number (14 digits)
Software version
Active alert
messages
Network status
In addition, please provide any diagnostic tests or troubleshooting steps that
you have already tried.
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported
third-party Unified Communications (UC) environments integrated with
on page 48
on page 48
User Interface Location
Go to > > System Detail or locate the number
on the back of the system.
Go to > >System Detail.
Go to > > Status > Active Alerts for messages
generated by your system.
o to > > Network.
G
Troubleshooting on page 39.
Polycom, Inc.