If Usb Connection Fails - Ricoh feeder Troubleshooting Manual

Troubleshooting When Using the Printer Function

If USB Connection Fails

This section explains how to troubleshoot a problem related to USB connection.
Problem
The machine is not auto-
matically recognized.
Windows has already
configured the USB set-
3
tings.
Windows Me and the
machine cannot be con-
nected.
38
Cause
The USB cable is not con-
nected properly.
Check whether the com-
puter has identified the
machine as an unsup-
ported device.
You need to download
USB Printing Support for
Windows Me.
Solution
Turn off the power of the machine, re-
connect the USB cable, and then turn it
on again.
Open Windows' Device Manager, and
then, under [Universal Serial Bus control-
lers], remove any conflicting devices.
Conflicting devices have a [!] or [?] icon
by them. Take care not to accidentally
remove required devices. For details,
see Windows Help.
When using Windows 2000 / XP or
Windows Server 2003, an erroneous de-
vice is displayed under [USB Controller]
in the [Device Manager] dialog box.
Download USB Printing Support from
the supplier's website.
Search the model name you use on the
supplier's website, and download USB
Printing Support.