When You Cannot Send Or Receive Fax Messages As Wanted - Ricoh Aficio IS 2325 Operating & Troubleshooting Instructions

When You Cannot Send or Receive Fax
Messages As Wanted
This section describes likely causes of and possible solutions for transmission
and reception-related problems.
❖ Transmission/Reception
Problem
Both transmission and
reception are impossible.
Both transmission and
reception are impossible.
❖ Transmission
Problem
Document appears
blank at the other end.
Transmission failed
due to a "maximum e-
mail size" error.
When using On Hook
Dial or Manual Dial,
" " ap-
Receiving
pears and transmission
is not allowed.
LAN-Fax Driver does
not work.
LAN-Fax Driver does
not work.
Cannot cancel a Memo-
ry Transmission.

When You Cannot Send or Receive Fax Messages As Wanted

Cause
The modular cable may be dis-
connected.
The terminal adaptor setting is in-
correct.
Cause
The original was placed upside
down.
The size of the Internet fax docu-
ment exceeds the maximum e-
mail size specified on the machine.
If the machine fails to detect the
size of the original when the
{Start} key is pressed, it performs
a receiving operation.
The entered login user name,
password, or driver encryption
key is incorrect.
A high security level is set by the
extended security function.
The document is being scanned.
Solution
Make sure that the modular cable
is correctly connected. See "Con-
necting the Machine to a Tele-
phone Line and Telephone",
General Settings Guide.
Check the setting.
Solution
Place it correctly. See "Placing
Originals", Facsimile Reference.
Set [Maximum E-mail Size] under [E-
mail Settings] to [Off], or set the
maximum e-mail size to a larger
value. Then, re-send the docu-
ment. See "E-mail Settings", Gen-
eral Settings Guide.
If you use On Hook Dial or Man-
ual Dial frequently, it is recom-
mended that you set "Receive
documents by pressing the {Start}
key when originals are not set." to
"Off" in User Parameters. If this is
set to "Off", when using Manual
Dial, you cannot receive by press-
ing the {Start} key. See "Parame-
ter Setting", General Settings
Guide.
Check your login user name,
password, or driver encryption
key, and enter them correctly.
Contact the administrator.
Contact the administrator.
Press the {Clear/Stop} key. See
"Canceling a Transmission", Fac-
simile Reference.
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