Solving Fax Problems - Lexmark MX310 User Manual

Troubleshooting
Action
Step 9
Check for washed‑out or overexposed output.
a
From the Copy screen, adjust the settings of the following:
•
Background Removal—Reduce the current setting.
•
Darkness—Increase the current setting.
b
Resend the copy job.
Do pages show washed‑out or overexposed prints?
Partial document or photo copies
Action
Step 1
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Step 2
Check if the paper size setting matches the size of the paper
loaded in the tray.
From the Paper menu on the printer control panel, check the
Paper Size setting.
Does the paper size setting match the size of the paper loaded in
the tray.
Step 3
a
Specify the paper size. Depending on your operating system,
specify the paper size in Printing Preferences or the Print
dialog.
b
Resend the print job.
Do copies print properly?

Solving fax problems

•
"Fax function is not set up" on page 225
•
"Caller ID is not shown" on page 225
•
"Cannot send or receive a fax" on page 226
•
"Can send but not receive faxes" on page 228
•
"Can receive but not send faxes" on page 229
•
"Received fax has poor print quality" on page 230
Yes No
Contact customer The problem is
support. solved.
Yes No
Go to step 2. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Go to step 3. Change the paper
size setting to match
the paper loaded in
the tray, or load the
tray with paper that
matches the paper
size setting.
The problem is Contact
solved. support.
224
customer