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Avaya Scopia XT Series User Manual

Video collaboration solution for ip office
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User Guide for Avaya Video Collaboration
Solution for IP Office
Version 8.3
For Avaya IP Office 8.1
March 2014

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Summary of Contents for Avaya Scopia XT Series

  • Page 1 User Guide for Avaya Video Collaboration Solution for IP Office Version 8.3 For Avaya IP Office 8.1 March 2014...
  • Page 2 If you trademarks of their registered owners. are unable to locate a copy, please contact Avaya Inc and a copy will be provided to you. This publication is AVAYA Confidential & Proprietary.

  • Page 3: Table Of Contents

    Connecting a Computer to the XT Series .......................34 Sharing Computer Content ..........................36 Changing Your Own Video Layout ......................... 37 Blocking your own Audio and Video .......................39 User Guide for Avaya Video Collaboration Solution for IP Office Table of Contents | 3 Version 8.3...
  • Page 4 Resolving XT Remote Control Unit Problems ....................61 Restoring Default User Settings ........................61 Resolving Video or Audio Disruptions ......................62 ® Glossary of Terms for Scopia Solution User Guide for Avaya Video Collaboration Solution for IP Office Table of Contents | 4 Version 8.3...

  • Page 5: Chapter 1: About The Xt Series

    Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more information, consult your local reseller. User Guide for Avaya Video Collaboration Solution for IP Office About the XT Series | 5...
  • Page 6 An MCU, or Multipoint Control Unit, connects several endpoints to a single videoconference. It manages the audio mixing and creates the video layouts, adjusting the output to suit each endpoint's capabilities. Avaya IP Office connects to the XT Series as a SIP server, allowing it to host videoconferences and add Avaya endpoints to videoconferences.

  • Page 7: Chapter 2: Getting Started

    You can use the XT Remote Control Unit or Scopia Control as well as the web interface to control the XT Series (see Controlling the XT Series on page 9). User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 7 Version 8.3...

  • Page 8: Connecting A Computer To The Xt Series

    Microphone Pod use the same audio-in port as a connected computer, so to use both at the same ® time, connect them via an audio mixer (see Deployment Guide for the Avaya Scopia XT Series). Procedure 1. If your computer has a DVI port, connect it to the DVI port on the XT Codec Unit.

  • Page 9: Controlling The Xt Series

    When you connect a computer's audio output to the XT Series, the echo cancellation for this ® analog input is disabled by default (see Deployment Guide for the Avaya Scopia Series). 3. Set the computer's resolution by accessing the operating system graphics settings.

  • Page 10: Accessing The Xt Series Local Menu

    • Control Camera adjusts camera position. • Recording allows you to record and playback a videoconference (may require a license). • Configure adjusts settings and checks the system status. User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 10 Version 8.3...

  • Page 11: About The Xt Remote Control Unit

    The XT Remote Control Unit has an improved design for a more efficient videoconferencing experience (Figure 5: The XT Remote Control Unit on page 12). User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 11 Version 8.3...
  • Page 12 • Press and hold the Dial key to toggle Do Not Disturb (DND). • Press and hold the near/far key to switch between local and remote shared content. User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 12 Version 8.3...

  • Page 13: Pairing An Xt Remote Control Unit

    3. From the web interface only, select Save. 4. On the XT Remote Control Unit, press the * and # keys simultaneously until its red light blinks twice. User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 13 Version 8.3...

  • Page 14: Accessing Xt Series Web Interface

    Web access is enabled by default. If it was disabled, you can enable it and configure the security details ® as described in Deployment Guide for Avaya Scopia XT Series. User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 14 Version 8.3...

  • Page 15: Configuring Basic Settings With The Quick Setup Wizard

    The quick setup wizard automatically appears the first time you access the XT Series, either by turning it on or logging in to the web interface. Alternatively select Configure > Quick Setup from the Main Menu. User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 15...

  • Page 16: Setting The System Name And Language

    About this task ® The first screen in the Quick Setup wizard enables you to define the name of your Avaya Scopia Series, the country, and the menu language. The unit's name is displayed on the system's title bar and to other meeting participants.

  • Page 17: Adjusting The Image Position

    About this task You can center the endpoint's image correctly on its monitor in this stage of the Quick Setup Wizard. ® This is for deployments with a monitor connected to your Avaya Scopia XT Series. Procedure 1. Access the Quick Setup Wizard from the endpoint, as described in...

  • Page 18: Configuring Basic Network Settings

    1. Access the Quick Setup Wizard from the endpoint, as described in Configuring Basic Settings with the Quick Setup Wizard on page 15, and skip to this step. User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 18 Version 8.3...

  • Page 19: Configuring Basic Gatekeeper Settings

    3. To configure your gatekeeper's settings, select Next and continue with Configuring Basic Gatekeeper Settings on page 19. If you are not using a gatekeeper in your deployment, select Next > Done. User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 19 Version 8.3...
  • Page 20 Configure only if you are using a gatekeeper in your deployment. Mode or Automatic IP Choose whether the gatekeeper is configured to Address automatically detect endpoints. For more information, ask your network administrator. User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 20 Version 8.3...

  • Page 21: Tips For Participating In A Videoconference

    • Always mute the microphone before moving it. • Avoid using your cellular phones during your meeting to avoid electromagnetic interference. User Guide for Avaya Video Collaboration Solution for IP Office Getting Started | 21 Version 8.3...

  • Page 22: Chapter 3: Starting A New Call

    Your call is securely encrypted when it shows a padlock icon on the monitor. Ask your system ® administrator to configure encryption (see Deployment Guide for Avaya Scopia XT Series). Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage.
  • Page 23 3. To dial a saved contact, access the list of contacts. From the XT Series web interface, select Make your call > Contacts. From the endpoint's main menu, select Contacts. User Guide for Avaya Video Collaboration Solution for IP Office Starting a New Call | 23...
  • Page 24 6. To host a meeting on your built-in MCU by giving your endpoint's contact details, be sure to give the correct information. To accept an incoming call, select Accept. User Guide for Avaya Video Collaboration Solution for IP Office Starting a New Call | 24 Version 8.3...
  • Page 25 Direct Call. From the endpoint's main menu, select Call and select the down-arrow expand the call options. Figure 20: Accessing advanced call options Set the advanced parameters of your new dial string as follows: User Guide for Avaya Video Collaboration Solution for IP Office Starting a New Call | 25 Version 8.3...
  • Page 26 Your call is securely encrypted when it shows a padlock icon on the monitor. Ask your ® system administrator to configure encryption (see Deployment Guide for Avaya Scopia Series). Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage.

  • Page 27: Finding, Changing Or Deleting Contacts

    You can add several dial strings to the same contact. From the XT Series web interface, select Insert Number. From the endpoint, select Add Number. User Guide for Avaya Video Collaboration Solution for IP Office Starting a New Call | 27...
  • Page 28 3. To edit an existing contact, select the contact. From the XT Series web interface, select Edit for that contact's entry. From the endpoint, press the right-arrow for that contact's entry. User Guide for Avaya Video Collaboration Solution for IP Office Starting a New Call | 28...
  • Page 29 Add to contacts. Figure 27: Adding a recent call to the local contacts 7. From the web interface only, select Save. User Guide for Avaya Video Collaboration Solution for IP Office Starting a New Call | 29 Version 8.3...

  • Page 30: Chapter 4: Participating In Meetings

    1. Access the calendar screen to display today's scheduled meetings. From the XT Series web interface, select Home and view the Calendar section. From the endpoint's main menu, select Calendar. User Guide for Avaya Video Collaboration Solution for IP Office Participating in Meetings | 30 Version 8.3...
  • Page 31 Figure 29: Notifications when a meeting is due to start 3. If the meeting has already started, select Join Now. Figure 30: Joining a meeting after its start time User Guide for Avaya Video Collaboration Solution for IP Office Participating in Meetings | 31 Version 8.3...

  • Page 32: Moving The Ptz Camera's Position

    About this task ® This section details how to set the angle and zoom of a PTZ camera connected to your Avaya Scopia XT Series. A PTZ camera can pan to swivel horizontally, tilt to move vertically, and optically zoom to devote all the camera's pixels to one area of the image.

  • Page 33: Adjusting The Default Volume Settings

    1. To change the default volume settings, access the system's call settings. From the XT Series web interface, select Basic Settings > Call-Answer mode > General. From the endpoint's main menu, select Configure > Calling. User Guide for Avaya Video Collaboration Solution for IP Office Participating in Meetings | 33 Version 8.3...

  • Page 34: Connecting A Computer To The Xt Series

    Microphone Pod use the same audio-in port as a connected computer, so to use both at the same ® time, connect them via an audio mixer (see Deployment Guide for the Avaya Scopia XT Series). Procedure 1. If your computer has a DVI port, connect it to the DVI port on the XT Codec Unit.
  • Page 35 When you connect a computer's audio output to the XT Series, the echo cancellation for this ® analog input is disabled by default (see Deployment Guide for the Avaya Scopia Series). 3. Set the computer's resolution by accessing the operating system graphics settings.

  • Page 36: Sharing Computer Content

    From the XT Series web interface, select Basic Settings > Call-Answer mode > General. From the endpoint's main menu, select Configure > Calling. User Guide for Avaya Video Collaboration Solution for IP Office Participating in Meetings | 36...

  • Page 37: Changing Your Own Video Layout

    With two monitors, you have more choices of video layouts (see Figure 37: Examples of video layouts with three streams on single or dual monitors on page 38). User Guide for Avaya Video Collaboration Solution for IP Office Participating in Meetings | 37 Version 8.3...
  • Page 38 ® Before a call, your monitor(s) display your own video, except on the Scopia XT Executive which shows the computer content by default. User Guide for Avaya Video Collaboration Solution for IP Office Participating in Meetings | 38 Version 8.3...

  • Page 39: Blocking Your Own Audio And Video

    During a call, you can block and unblock your own audio and video and either replace the video with a placeholder static slide, or you can hide your participation altogether if your XT Series is hosting the meeting. User Guide for Avaya Video Collaboration Solution for IP Office Participating in Meetings | 39 Version 8.3...
  • Page 40 4. To block your video by default, access the call settings. From the XT Series web interface, select Basic Settings > Call-Answer Mode > General. From the endpoint's main menu, select Configure > Calling. User Guide for Avaya Video Collaboration Solution for IP Office Participating in Meetings | 40 Version 8.3...

  • Page 41: Blocking All Incoming Calls (Dnd)

    Blocking All Incoming Calls (DND) About this task ® If you do not want to answer incoming calls, you can configure the Avaya Scopia XT Series to block all incoming calls by enabling Do Not Disturb (DND). When the Do Not Disturb feature is enabled: •...
  • Page 42 Figure 43: Calling preferences 2. Set Do Not Disturb to Yes. 3. From the web interface only, select Save. User Guide for Avaya Video Collaboration Solution for IP Office Participating in Meetings | 42 Version 8.3...

  • Page 43: Chapter 5: Recording Meetings

    The system saves the file as an MP4, and records the video in H.264 format with audio in AAC-LC format. ® You cannot record locally to USB when encryption is enabled (see Deployment Guide for Avaya Scopia XT Series).
  • Page 44 From the XT Series web interface, select Download for that meeting to save the file locally as <endpoint ID><name of endpoint><date><time>.mp4. User Guide for Avaya Video Collaboration Solution for IP Office Recording Meetings | 44 Version 8.3...
  • Page 45 Desktop ® web portal and follow the links to view recordings stored there (see User Guide for Avaya Scopia Desktop Client). If you receive an incoming call, playback is paused and you must manually accept or reject the new call. If you reject the call or enable Do Not Disturb, playback resumes automatically.

  • Page 46: Chapter 6: Moderating Meetings

    1. Access the active videoconference. From the XT Series web interface, select Participants in the meeting window. From the endpoint, press ok/menu to access the videoconference menu, and select Participants. User Guide for Avaya Video Collaboration Solution for IP Office Moderating Meetings | 46 Version 8.3...
  • Page 47 4. To mute all participants, select Mute everyone or Mute all. This is typically used to eliminate background noise from participants. 5. To mute a specific endpoint, select Mute for that endpoint. User Guide for Avaya Video Collaboration Solution for IP Office Moderating Meetings | 47 Version 8.3...
  • Page 48 Stats. Use the arrow keys on your XT Remote Control Unit to scroll through the endpoints. User Guide for Avaya Video Collaboration Solution for IP Office Moderating Meetings | 48 Version 8.3...

  • Page 49: Changing The Video Layout For All Participants

    The choice of layouts depends on your XT Series model and the number of participants with video present in the call. User Guide for Avaya Video Collaboration Solution for IP Office Moderating Meetings | 49 Version 8.3...
  • Page 50 Figure 54: Changing the video layout for all participants 2. Select the desired layout according to the number of participants, or select Auto to restore the default layout. User Guide for Avaya Video Collaboration Solution for IP Office Moderating Meetings | 50 Version 8.3...

  • Page 51: Chapter 7: Configuring Advanced User Settings

    1. Access the call settings. From the XT Series web interface, select Basic Settings > Call- Answer Mode > General. From the endpoint's main menu, select Configure > Calling. User Guide for Avaya Video Collaboration Solution for IP Office Configuring Advanced User Settings | 51...

  • Page 52: Activating The Screen Saver

    The screen saver helps protect your monitor from burn-in without switching it off. ® Your administrator may have configured the screen saver to start automatically when Avaya Scopia Series is not used for some time. You can activate the screen saver at any time by pressing the Power key on the XT Remote Control Unit.

  • Page 53: Setting Recording Preferences

    The system saves the file as an MP4, and records the video in H.264 format with audio in AAC-LC format. You cannot record locally to USB when encryption is enabled (see Deployment Guide for Avaya ® Scopia XT Series).
  • Page 54 450 MB 3.75 MB 112.5 MB 225 MB 3 MB 85 MB 169 MB 3. From the web interface only, select Save. User Guide for Avaya Video Collaboration Solution for IP Office Configuring Advanced User Settings | 54 Version 8.3...

  • Page 55: Setting Pin Codes For The Xt Series

    3. Enter the current PIN code. The default PIN is 1234. 4. Enter your new 4 digit PIN code, and re-enter if required. 5. From the web interface only, select Save. User Guide for Avaya Video Collaboration Solution for IP Office Configuring Advanced User Settings | 55 Version 8.3...

  • Page 56: Confirming Call Disconnections

    Answer Mode > General. From the endpoint's main menu, select Configure > Calling. Figure 58: Calling preferences 2. Set Confirm Disconnect to Yes. 3. From the web interface only, select Save. User Guide for Avaya Video Collaboration Solution for IP Office Configuring Advanced User Settings | 56 Version 8.3...

  • Page 57: Chapter 8: Troubleshooting The Avaya Scopia ® Xt Series

    Chapter 8 | Troubleshooting the Avaya ® Scopia XT Series ® This section covers troubleshooting problems that may occur when setting up and using the Avaya Scopia Series. Navigation • Viewing System Information for Customer Support on page 57 •...

  • Page 58: Resolving Monitor Display Problems

    When you are not in a call, you can set the refresh frequency of the monitor display: • Set to 50 Hz by pressing then 5. • Set to 60 Hz by pressing then 6. ® User Guide for Avaya Video Collaboration Solution for IP Office Troubleshooting the Avaya Scopia XT Series | 58 Version 8.3...
  • Page 59 2. Navigate to the monitor requiring adjustment (Monitor HD1 or Monitor HD2). 3. Select your preferred image view mode. ® User Guide for Avaya Video Collaboration Solution for IP Office Troubleshooting the Avaya Scopia XT Series | 59 Version 8.3...

  • Page 60: Resolving Problems Viewing Computer Content

    Verify the computer's output resolution is supported by the XT Series (see Connecting a Computer to the XT Series on page 8). ® User Guide for Avaya Video Collaboration Solution for IP Office Troubleshooting the Avaya Scopia XT Series | 60 Version 8.3...

  • Page 61: Resolving Xt Remote Control Unit Problems

    Procedure 1. From the endpoint's main menu, select Configure > Advanced > Utilities > Restore System > Factory Defaults. ® User Guide for Avaya Video Collaboration Solution for IP Office Troubleshooting the Avaya Scopia XT Series | 61 Version 8.3...

  • Page 62: Resolving Video Or Audio Disruptions

    Solution If you are using a laptop during a meeting, do not place it too close to the microphone. ® User Guide for Avaya Video Collaboration Solution for IP Office Troubleshooting the Avaya Scopia XT Series | 62 Version 8.3...

  • Page 63: Glossary Of Terms For Scopia ® Solution

    An alias in H.323 represents the unique name of an endpoint. Instead of dialing an IP address to reach an endpoint, you can dial an alias, and the gatekeeper resolves it to an IP address. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 63...
  • Page 64 MCUs. This can be especially useful for distributed deployments across several locations, reducing bandwidth usage. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 64...
  • Page 65 For example, dial 8 before a number for a lower bandwidth call, or 6 for an audio-only call, or 5 to route the call to a different branch. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 65...
  • Page 66 ® heard by others. Endpoints include dedicated endpoints, like Scopia XT Executive, software endpoints ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 66 Version 8.3...
  • Page 67 Full HD, or Full High Definition, also known as 1080p, describes a video resolution of 1920 x 1080 pixels. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 67 Version 8.3...
  • Page 68 (like presentations) alongside the videoconference, and ensures only one presenter at a time. H.243 H.243 is the protocol used with H.323 endpoints enabling them to remotely manage a videoconference. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 68 Version 8.3...
  • Page 69 SVC which is an adaptive technology working to improve quality even when only one side supports the standard. H.320 H.320 is a protocol for defining videoconferencing over ISDN networks. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 69 Version 8.3...
  • Page 70 High Definition on page 70. High Profile H.264 High Profile on page 69. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 70 Version 8.3...
  • Page 71 A load balancer groups together a set (or cluster) of servers to give them a single IP address, known as a virtual IP address. It distributes client service requests amongst a group of servers. It distributes loads ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 71...
  • Page 72 RTP and RTCP protocols in both SIP and H.323 calls. The parallel data stream of both live video and presentation, is known as dual video. Media Control Control on page 65. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 72 Version 8.3...
  • Page 73 This enables a collection of devices like endpoints in a private network, each with their own internal IP address, can be represented publicly by a single, unique IP address. The ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 73...
  • Page 74 Point-to-Point Point-to-point is a feature where only two endpoints communicate with each other without using MCU resources. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 74 Version 8.3...
  • Page 75 Desktop recordings from the Scopia Desktop web portal or using a web link to the recording on the portal. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 75 Version 8.3...
  • Page 76 While the media itself is sent via RTP, these control functions are managed by RTSP ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 76...
  • Page 77 H.225.0/RAS protocols in H.323 calls, or by the SIP headers in SIP calls. Signaling occurs before the control aspect of call setup. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 77...
  • Page 78 Secure Real-time Transport Protocol (SRTP) adds security to the standard RTP protocol, which is used to send media (video and audio) between devices in SIP calls. It offers security with encryption, ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 78...
  • Page 79 (CP). ® Using video switching increases the port capacity of the Scopia Elite MCU only by four times. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 79 Version 8.3...
  • Page 80 These include audio (voice), video, text (IM or chat), data sharing (presentations), whiteboard sharing (interactive annotations on shared data). ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 80 Version 8.3...
  • Page 81 Typically you can also share PC content, like presentations, to other participants. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 81 Version 8.3...
  • Page 82 While waiting, participants see a static image with the name of the owner's virtual room, with an optional audio message periodically saying the meeting will start when the host arrives. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 82...
  • Page 83 Often a zone is assigned a dial prefix, and usually corresponds to a physical location like an organization's department or branch. ® User Guide for Avaya Video Collaboration Solution for IP Office Glossary of Terms for Scopia Solution | 83...
  • Page 84 User Guide for Avaya Video Collaboration Solution for IP Office | 84 Version 8.3...

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