Software Problems - Lenovo ThinkSystem SR650 Maintenance Manual

Voltage planar fault is displayed in the event log
Complete the following steps until the problem is solved.
1. Revert the system to the minimum configuration. See "Specifications" on page 3 for the minimally
required number of processors and DIMMs.
2. Restart the system.
• If the system restarts, add each of the items that you removed one at a time, restarting the system
each time, until the error occurs. Replace the item for which the error occurs.
• If the system does not restart, suspect the system board.
Unusual smell
Complete the following steps until the problem is solved.
1. An unusual smell might be coming from newly installed equipment.
2. If the problem remains, contact Lenovo Support.
Server seems to be running hot
Complete the following steps until the problem is solved.
Multiple compute nodes or chassis:
1. Make sure that the room temperature is within the specified range (see "Specifications" on page 3).
2. Check the management processor event log for rising temperature events. If there are no events, the
compute node is running within normal operating temperatures. Note that you can expect some
variation in temperature.
Cracked parts or cracked chassis
Contact Lenovo Support.

Software problems

Use this information to solve software problems.
1. To determine whether the problem is caused by the software, make sure that:
• The server has the minimum memory that is needed to use the software. For memory requirements,
see the information that comes with the software.
Note: If you have just installed an adapter or memory, the server might have a memory-address
conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you receive any error messages while you use the software, see the information that comes with the
software for a description of the messages and suggested solutions to the problem.
3. Contact your place of purchase of the software.
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Chapter 4 Problem determination
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