Gray Background On Prints - Lexmark M5163dn User Manual

Troubleshooting
Compressed images appear on prints
Action
Step 1
a
Make sure the size of the paper loaded in the tray matches the
fuser type.
Note: To identify the fuser type, view the label on the fuser.
b
Resend the print job.
Do compressed images still appear?
Step 2
a
Replace the fuser.
For more information on installing the fuser, see the instruction
sheet that came with the part.
b
Resend the print job.
Do compressed images still appear?

Gray background on prints

Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
From the Quality Menu on the printer control panel, decrease
the toner darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Did the gray background disappear from the prints?
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
210
customer